One website in Plesk is asking for user name and password. What is the solution

This is common issue, but solutions varies based on situations. It could be one or a combination of a solutions listed below. If you had to go through another solution to solve it, please add it over here for others.

  • Permission issue was making the website to ask for the password. Run the Plesk permissions fix from the Plesk reconfigurator. It could help you 10% of the time
  • If it is asking for username and password, right after you changed the password of the account, 80% of the cases, below command based solution would work.

    cd %plesk_bin%
    websrvmng –update-anon-password –domain-name=domainname.com

  • Login to plesk, select the domain, click web directories. And there, select the the protection tab and click remove protection if enabled – Only 5% chances to have this solve your issue :)
  • Try resetting the domain password from Plesk, with Additional Write/Modify permissions checked. This may sync the IUSR_username’s password and the Plesk/FTP password. If it didn’t move on to next option to manually synchronize it.
  • Go to IIS > Web sites > domainname.com > Properties > Directory Security tab > Click on Edit button within “Authentication and access control” section > enter “password” in password filed > click OK.
    After that, Go to Users Management > find user IUSR_pleskusername > Right Click > set password > proceed > enter “password” > click OK. If this also didn’t fix, issue is much more serious and move on to next options
  • Depending on the Plesk versions you use, Plesk group `psacln` should be allowed to access the server from the network. For that Go to, Administrative Tools > Security Settings > Local Polices > User Rights Assignment > Access this computer from the network
  • Check whether there is any new FTP accounts added with the “” as httpdocs itself. If so please remove it and then change the password at Domain Setup and save it
  • Check whether the plesk_username and IIS_pleskusername are added and has proper permissions for the DriveLetter:\Inetpub\vhosts\domainname.com as well as DriveLetter:\Inetpub\vhosts\domainname.com\httpdocs.

Okay those are my current solutions.

Post to Twitter Tweet This Post

Related posts:

  1. How to recover forgotten plesk password from a Linux or Windows Dedicated or VPS server
  2. Solving “Service Unavailable” message just for one website in Plesk and IIS7
  3. Fix: Error: Table::select()failed: no such row in the table (In a plesk Windows server)
  4. How do I change the default Plesk Backup Repository location ?
  5. Solving DNS related issues with Plesk running on windows platforms

Comment Form

About this blog

This blog, acts as a knowledge repository for the world and is unofficial! Anything we find interesting in the cyber world will go here. Most cases, this blog will reflect the happiness of our staff in reaching successful solution to an issue (s)he worked on. A reference for other fellow SAGEs who come across similar issues later