SupportSages now offers WebHost Abuse Specialists Team

SupportSages now offers WebHost Abuse Specialists Team  – Keep your network safe and secure!

SupportSages now offers WebHost Abuse Specialists Team (WAST) for the WebHosting Industry. Our Abuse Specialists handles tickets and situations reported to your abuse desk with due diligence, does investigation based on the abuse report, email the customers and work with the customers to prevent such attacks.

WAST handles following areas.

1. DMCA / Copyright infringements – both uploaded by the user directly as well as those uploaded through hacks.
2. SPAMCop or other such SPAM RBL complaints.
3. Phishing and Vishing.
4. Trademark Infringements

WAST doesn’t simply write or forward an email to the customer, but instead work with your technical team and the customer to avoid the situation in future. WAST would also include any help in identifying the exploitable components in his website.

WAST regularly make follow ups on those customers who don’t take actions or report back to us. WAST updates those intellectual property legal services who creates the abuse reports with the hosting company as well.

Financial Details

Per Incident basis – $5 per incident / ticket
Semi-dedicated tech – $99 per month (upto 45 abuse reporting per month)
Dedicated Tech – $999 per month (unlimited abuse department tickets – 160 hrs per month)
Semi-Dedicated Team – $399 per month (upto 200 abuse reportings per month)
Dedicated Team – $3600 per month (unlimited abuse department tickets – 500 hrs per month)

Team Details

All the team members of WAST are of LIII and are equally proficient in Windows as well as in Unix based platforms.

For more details and to order, please contact sales team (sales at supportsages d(o)t.com) or chat with us live from 24/7 Chat Facility on site or on

Gtalk : supportsages@gmail.com
MSN : supportsages@gmail.com
AIM : SupportSages

VPS Node Management + 24/7 Live Chat Support + Ticket Support = $249 per month/node!

NOW offer MANAGED VPSes for as low as $249 per VPS node

• How many times your clients have asked you whether you are offering Managed VPSes ?
• How many times you wished you had QUALITY support team with you to offer 24/7 managed VPSes ?
• Do you realize your clients prefer to have the issues solved over LiveChat insted of opening a ticket ?
• Does your current support, provide with quality you wish to offer your clients ?

Through us, now you can!!! If you are someone who places quality of service over all, opt us. You will never regret the decision.

Maximum of 15 minutes response time and 6 hours resolution time – Best response times in the industry (delivered by a technical support firm). Average is far far below that – 5 mins response time and 45 mins resolution time.

Here is our VPS management offer details

• 24/7 Live Chat for you, the server owner (at no extra charge)
• 24/7 transparent support for end user – We login to your helpdesk and do the tickets
• 24/7 Proactive VPS node Monitoring
• 15 minutes guaranteed response time – Often a ticket is responded or resolved in 5 minutes time.
• 6 hours guaranteed resolution time – Often an issue is resolved in less than one hour time.
• Installation of 3rd Party Software/Scripts in the VPSes, as per your client requests
• Level 1, 2 and 3 Support
• We can provide Pre-Sales & Sales support too at this rate
• We monitor each VPSes inside the node as well (upto 20 VPSes and for 20+ VPSes monitoring is charged $3 per VPS)
• Level I,II & Sales Chat support for end user
• Firewall Installation and hardening of VPSes
• Reactive, regular updates for the VPSes
• Free setup of billing scripts and such for your VPS clients

Trust us! we really care for your clients. We take pride in the reviews they give for you here, while we remain anonymous to them.

With this plan, you just need to arrange for the backup space of the VPSes and start offering managed VPS very easily.

Pricing

One VPS node – $249 per month
2 – 5 VPS nodes – $229 per month
5 – 10 VPS nodes – $199 per month
10 – 20 VPS nodes – $179 per month
20+ VPS nodes – $149 per month

For order links, please contact our sales or chat us via IM.

Here is a brief of our other offers

24×7 Shared support – $999 per month (Live chat included + Unlimited tickets)
24×7 Dedicated support – $2999 per month (Live chat included + Unlimited tickets)

Till this offer lasts, we also offer dedicated Level III admin for just $1299 per month, while a semi-dedicated level III admin can be hired for just $799 per month.

With our dedicated staff,

• You can chat in person as if he is your hired employee
• 5-10 mins response times
• 10 mins – 3 hours resolution of issues
• Server monitoring
• Live chat
• Forum postings

And any customized requirements you would want (y)our staff to do.

For placing an order, please chat with us online from any of the instant messenger or Live Chat service provided to you from our website at http://www.supportsages.com or email sales [a][t] supportsages.com .

NB : SS supports all virtualization technologies and multi-platforms also.

IFS

How many times have you written scripts and a had bad time with those having spaces? The remedy to this situation is your IFS value.

IFS or Internal Field Seperator holds the value which seperates the various entities. This can be file names, values read into a script by read etc. It is the character or characters designated as whitespace by the operating system.

The IFS is set to the newline and space character. The global variable $IFS stores the value. To view the exact value stored in IFS execute:

echo "$IFS" | cat -vTE
 ^I$
$

Running echo “$IFS” will not give you any visible output (after all, you are going to see a space and a newline). cat -vTE displays non printable characters , tabs as ^I and ends each line with a $ sign.

In a script which utilises filenames (with spaces), it is always preferable to change the IFS to include only the newline character opposed to the default space and newline character. Lets check out one such script which accepts filenames wih spaces. This scripts simply prints the file names in your current directory. (Remember to create some files in your currenct directory which has spaces. You may try the same script removing the lines with the IFS variable in reference to see the difference)

#!/bin/bash
OIFS=$IFS # Original IFS

IFS=$(echo -en "\n\b") # New IFS

for fil in $(ls -1 $PWD); do
	echo $fil
done

IFS=$OIFS # Restore earlier IFS

IFS can also be used to read files with lines sepearated by a special character. For example in the /etc/passwd, to store the various entries like username, homedirectory etc.

The following script uses the while construct to determine the users who have the shell portion as /bin/false

#!/bin/bash

OIFS=$IFS
IFS=':'

while read username password userid groupid comments homedir shell_avail
do
	if [[ $shell_avail == /bin/false ]]; then
                echo "$username has no shell"
        fi

done < /etc/passwd
IFS=$OIFS

In the above script each of the 7 portions of the /etc/passwd file is assigned to the 7 variables
username password userid groupid comments homedir shell_avail with the read command. The if portion in the script compares the seventh variable – shell_avail to /bin/false to determine the username and outputs it.

From now on you can use the IFS variable for all those files with spaces and extracting values separated by a special character.

RootKits and anti rootkits

A rootkit is a collection of programs that enable an attacker to get the same privilage as the root user in a linux or unix system. The word is composed of two portions: ‘root’ – meaning the application will provide the highest access level of the root/administrator in the system and ‘kit’ – meaning it has a number of tools.

Attackers after getting access to a server, will install a rootkit to hide their identity and run desired scripts anywhere within the server. It makes the life of a hacker easy once installed. Rootkits are not easily detectable. Sometimes, if the rootkit is one of the latest ones without a diagnosis, the server will have to be rebuild from scratch.

A rootkit will have multiple applications for cracking the entire server, some of them are:

Server Access Applications (Back door application)
These applications will create a backdoor to log in to the hacked system without using the exploit again.

Log clearing Applications
These applications clear the logs of the events performed by the hacker or the applications used. They all the associated log files in the server.

Packet sniffing Applications
These applications monitor the data through the various interfaces in the server at particular ports.

Malicious Scripts
Many scripts will be installed like IRC bots, ddos daemons, spam servers, trojans, worms etc.

There are mainly two kinds of root kits. The application rootkit and the kernel rootkit.

Application rootkits
These rootkits mimic a particular application and will hide the attackers files/processes from being revealed by the original application. To illustrate, a rootkit ls application will perform all the task of a normal ls but will not display any of the files of the attacker. Other application rootkits will create backdoors for unauthorised access, packet sniffers etc which go undetected or are hidden by renaming. Application rootkits are the most common.

Kernel rootkits
Kernel rootkits modify the kernel and apply patches to the kernel and device drivers. They also hide the applications and files of the attacker. As antivirus and other applications run beneath the kernel, they are the most undetectable rootkits.

‘Prevention is better than cure’ – as this saying goes, it is always better to keep the system secure and updated when ever possible to stop these installations. There are some applications which help detect any known rootkits running in the system. One such is the chkrootkit.

chkrootkit is one of the popular rootkit detectors (an anti-rootkit) and it is know to detect common rootkits on unix/linux servers. chkrootkit relies on basic string processing techniques to determine the presence of rootkits. It scans specific sytem files and binaries targeted by rootkits for known signatures.

The following are the instructions to install chkrootkit version 0.49 in a server.

cd /usr/local/

wget ftp://ftp.pangeia.com.br/pub/seg/pac/chkrootkit.tar.gz

wget ftp://ftp.pangeia.com.br/pub/seg/pac/chkrootkit.md5

md5sum -c chkrootkit.md5 # to check if the downloaded file is intact

tar -xzf chkrootkit.tar.gz

cd chkrootkit-0.49/

make sense

./chkrootkit

chkroootkit will check all the files and display the status of the files analysed. This information may be logged for future reference. For this a cron job may be setup to be run at least once a month.

Inserting an entry like the one below into the systems cron tasks (executed atleast once a month) will send the report of the chkrootkit vulnerabilities to the administrator conserned.

/usr/local/chkrootkit-0.49/chkrootkit | mail -s "chkrootkit report $(date +%d/%m/%y)" "admin@domain.com"

SupportSages love doing hosting support!! – 50% OFF on all plans

Before your read on our plans further and not to make you disappointed at a later stage, let me make it clear that the 50% off is only for the first 3 months of services with us and the rest of the month will be in range of 70%-90% of the normal rates.

Avail this hot offer, before July 20th. Please also note that all these plans include LiveChat support as well.

On all our plans – we meet 15 mins response time and 6 hours resolution time. We are so much confident on our quality delivery that any ticket which doesn’t meet this response times and the resolution times will get 100% refund. With the semi & dedicated support, if we fail to meet the response time and resolution time for any more than 10% of tickets you get free support for the next month or 100% refund (if you decide to leave us)

Dedicated Support Staff

SupportSages is now offering Level I, 8*6 dedicated staff, for just $249 per month for the first three months after which, it will be $399 per month. Hired personnel will be completely dedicated to the success of your firm.

Our Level 1 dedicated admin staff can,

• Handle Level 1 chat support & level I and level II ticket support as well.

• Can monitor your servers during their shift, using our monitoring interface.

• Can handle billing & sales chat and desk as well.

• Do any duties assigned by you.

• Send in daily shift reports, in a format, preferred by you.

• Can do basic shell scripting

• Can do 20-40 Level I tickets or 10-20 Level II tickets or 1-5 Level III tickets a shift.

• Will be able to respond L1 and L2 tickets in less than 15 minutes.

Few words about our Level I staffs.

• Yes our intense training makes them do Level III tickets as well.

• Three Level 1 staffs are under direct supervision of a Level III admin.

• They are working towards Level II and industry certifications like RHCE, CCNA, MCSE etc as hard and smart as possible.

• Most importantly, they have the passion for what they do.

• Speak and write english as if it is their first language

• Hold bachelors or masters in computers.

L2 techs is available at $499 per month for the first three months – $749 from the fourth
L3 engineers is available at $999 per month for the first three months – $1499 from the next

24/7 Support Team

Semi-dedicated Support Team – $750 for the first three months – $1200 from the fourth.
Dedicated Support Team – $2250 for the first three months – $3600 from the fourth.

Per Server Support – This rate is per month & recurring!

1 server – $59 per server per month
2 servers – $89 per server per month
3-5 servers – $79 per server per month
5-10 servers – $69 per server per month
10+ servers – $59 per server per month

1 server and 10+ servers cost the same for you!!! What kind of offer is this eh ??? We want a starter to succeed too.

If you just want LiveChat support as well, please add $30 per server on the above rates. Please note that LiveChat support option for 1 server will invite the extra rate of $50 instead.

Details of this offer

24/7 Live Chat for you, the server owner (at no extra charge)
24/7 transparent support for end user – We login to your helpdesk and do the tickets
24/7 Proactive Server Monitoring
24/7 Server Management
15 minutes guaranteed response time – Often a ticket is responded or resolved in 7 minutes time.
6 hours guaranteed resolution time – Often an issue is resolved in less than one hour time.
Installation of 3rd Party Software/Scripts
Level 1, 2 and 3 Support
We can provide Pre-Sales & Sales support too at this rate
Australian dictionary for Oz clientele and US dictionary for US clientele (if you understand what we mean)