SupportSages » openvz http://www.supportsages.com/blog Technical Support and Server Management : Musings in the fox hole. Thu, 05 Jan 2012 03:05:11 +0000 en hourly 1 http://wordpress.org/?v=3.1.3 VPS Node Management + 24/7 Live Chat Support + Ticket Support = $249 per month/node! http://www.supportsages.com/blog/2010/10/vps-node-management-247-live-chat-support-ticket-support-249-per-monthnode/ http://www.supportsages.com/blog/2010/10/vps-node-management-247-live-chat-support-ticket-support-249-per-monthnode/#comments Fri, 22 Oct 2010 12:33:51 +0000 George http://www.supportsages.com/blog/?p=1463 NOW offer MANAGED VPSes for as low as $249 per VPS node

  • How many times your clients have asked you whether you are offering Managed VPSes ?
  • How many times you wished you had QUALITY support team with you to offer 24/7 managed VPSes ?
  • Do you realize your clients prefer to have the issues solved over LiveChat insted of opening a ticket ?
  • Does your current support, provide with quality you wish to offer your clients ?
Through us, now you can!!! If you are someone who places quality of service over all, opt us. You will never regret the decision. Maximum of ...]]> NOW offer MANAGED VPSes for as low as $249 per VPS node

  • How many times your clients have asked you whether you are offering Managed VPSes ?
  • How many times you wished you had QUALITY support team with you to offer 24/7 managed VPSes ?
  • Do you realize your clients prefer to have the issues solved over LiveChat insted of opening a ticket ?
  • Does your current support, provide with quality you wish to offer your clients ?

Through us, now you can!!! If you are someone who places quality of service over all, opt us. You will never regret the decision.

Maximum of 15 minutes response time and 6 hours resolution time – Best response times in the industry (delivered by a technical support firm). Average is far far below that – 5 mins response time and 45 mins resolution time.

Here is our VPS management offer details

  • 24/7 Live Chat for you, the server owner (at no extra charge)
  • 24/7 transparent support for end user – We login to your helpdesk and do the tickets
  • 24/7 Proactive VPS node Monitoring
  • 15 minutes guaranteed response time – Often a ticket is responded or resolved in 5 minutes time.
  • 6 hours guaranteed resolution time – Often an issue is resolved in less than one hour time.
  • Installation of 3rd Party Software/Scripts in the VPSes, as per your client requests
  • Level 1, 2 and 3 Support
  • We can provide Pre-Sales & Sales support too at this rate
  • We monitor each VPSes inside the node as well (upto 20 VPSes and for 20+ VPSes monitoring is charged $3 per VPS)
  • Level I,II & Sales Chat support for end user
  • Firewall Installation and hardening of VPSes
  • Reactive, regular updates for the VPSes
  • Free setup of billing scripts and such for your VPS clients

Trust us! we really care for your clients. We take pride in the reviews they give for you here, while we remain anonymous to them.

With this plan, you just need to arrange for the backup space of the VPSes and start offering managed VPS very easily.

Pricing

One VPS node – $249 per month
2 – 5 VPS nodes – $229 per month
5 – 10 VPS nodes – $199 per month
10 – 20 VPS nodes – $179 per month
20+ VPS nodes – $149 per month

For order links, please contact our sales or chat us via IM.

Here is a brief of our other offers

24×7 Shared support – $999 per month (Live chat included + Unlimited tickets)
24×7 Dedicated support – $2999 per month (Live chat included + Unlimited tickets)

Till this offer lasts, we also offer dedicated Level III admin for just $1299 per month, while a semi-dedicated level III admin can be hired for just $799 per month.

With our dedicated staff,

  • You can chat in person as if he is your hired employee
  • 5-10 mins response times
  • 10 mins – 3 hours resolution of issues
  • Server monitoring
  • Live chat
  • Forum postings

And any customized requirements you would want (y)our staff to do.

For placing an order, please chat with us online from any of the instant messenger or Live Chat service provided to you from our website at http://www.supportsages.com or email sales [a][t] supportsages.com .

NB : SS supports all virtualization technologies and multi-platforms also.

Post to Twitter Tweet This Post

]]> http://www.supportsages.com/blog/2010/10/vps-node-management-247-live-chat-support-ticket-support-249-per-monthnode/feed/ 0 OpenVPN issues on a OpenVZ / Virtuozzo enabled VPS http://www.supportsages.com/blog/2009/09/openvpn-issues-on-a-openvz-virtuozzo-enabled-vps/ http://www.supportsages.com/blog/2009/09/openvpn-issues-on-a-openvz-virtuozzo-enabled-vps/#comments Sat, 12 Sep 2009 16:00:19 +0000 George http://www.supportsages.com/blog/?p=560 Error Note: Cannot open TUN/TAP dev /dev/net/tun: Permission denied (errno=13) Just follow the KB at http://wiki.openvz.org/VPN_via_the_TUN/TAP_device Error Note: Cannot set tx queue length on tun0: Operation not permitted (errno=1) As mentioned in the same KB URL, just do the steps below and things should be alright again 
vzctl set 101 --devices c:10:200:rw --save
vzctl set 101 --capability net_admin:on --save
Basically the errors are caused by the non-execution of the two commands mentioned above.]]> Error Note: Cannot open TUN/TAP dev /dev/net/tun: Permission denied (errno=13)

Just follow the KB at http://wiki.openvz.org/VPN_via_the_TUN/TAP_device

Error Note: Cannot set tx queue length on tun0: Operation not permitted (errno=1)

As mentioned in the same KB URL, just do the steps below and things should be alright again

vzctl set 101 --devices c:10:200:rw --save
vzctl set 101 --capability net_admin:on --save

Basically the errors are caused by the non-execution of the two commands mentioned above.

Post to Twitter Tweet This Post

]]> http://www.supportsages.com/blog/2009/09/openvpn-issues-on-a-openvz-virtuozzo-enabled-vps/feed/ 0 pure-ftpd fails to start in a OpenVZ server http://www.supportsages.com/blog/2009/07/pure-ftpd-fails-to-start-in-a-openvz-server/ http://www.supportsages.com/blog/2009/07/pure-ftpd-fails-to-start-in-a-openvz-server/#comments Sun, 05 Jul 2009 12:42:27 +0000 George http://www.supportsages.com/blog/?p=429 /usr/sbin/pure-ftpd --daemonize -A -c50 -B -C8 -D -E -fftp -H -I15 -lmysql:/etc/pure-ftpd/pureftpd-mysql.conf -L7500:8 -m4 -s -U133:022 -u500 -i -Oclf:/var/log/pureftpd.log -k99 -Z -4 Again failure. Now turn for strace. yum install strace Error to be noted was below capset(0x19980330, 0, {CAP_CHOWN|CAP_DAC_READ_SEARCH|CAP_SETGID|CAP_SETUID|CAP_NET_BIND_SERVICE|CAP_NET_ADMIN|CAP_SYS_CHROOT|CAP_SYS_NICE, CAP_CHOWN|CAP_DAC_READ_SEARCH|CAP_SETGID|CAP_SETUID|CAP_NET_BIND_SERVICE|CAP_NET_ADMIN|CAP_SYS_CHROOT|CAP_SYS_NICE, 0}) = -1 EPERM (Operation not permitted) followed by a log message in /var/log/messages as pure-ftpd: (?@?) [ERROR] Unable to switch capabilities ...]]> Issue : pure-ftpd was not starting in a ispCP enabled VPS server. It was showing failed status in both xinetd and standalone version. ispCP stores the information in MySQL database.

Troubleshooting :

Run the pure-ftpd script using the command itself, and without the sysV startup script.
/usr/sbin/pure-ftpd --daemonize -A -c50 -B -C8 -D -E -fftp -H -I15 -lmysql:/etc/pure-ftpd/pureftpd-mysql.conf -L7500:8 -m4 -s -U133:022 -u500 -i -Oclf:/var/log/pureftpd.log -k99 -Z -4

Again failure. Now turn for strace.
yum install strace

Error to be noted was below

capset(0x19980330, 0, {CAP_CHOWN|CAP_DAC_READ_SEARCH|CAP_SETGID|CAP_SETUID|CAP_NET_BIND_SERVICE|CAP_NET_ADMIN|CAP_SYS_CHROOT|CAP_SYS_NICE, CAP_CHOWN|CAP_DAC_READ_SEARCH|CAP_SETGID|CAP_SETUID|CAP_NET_BIND_SERVICE|CAP_NET_ADMIN|CAP_SYS_CHROOT|CAP_SYS_NICE, 0}) = -1 EPERM (Operation not permitted)

followed by a log message in /var/log/messages as
pure-ftpd: (?@?) [ERROR] Unable to switch capabilities : Operation not permitted

Edit the VPS configuration file in the node to add lines below directly as below and then restart the vps from node or PIM or anything you use as the control panel.

CAPABILITY=”CHOWN:on DAC_READ_SEARCH:on SETGID:on SETUID:on NET_BIND_SERVICE:on NET_ADMIN:on SYS_CHROOT:on SYS_NICE:on”

A restart of VPS should fix the error

Post to Twitter Tweet This Post

]]> http://www.supportsages.com/blog/2009/07/pure-ftpd-fails-to-start-in-a-openvz-server/feed/ 0 Server refused to allocate pty in a VPS & CentOS 5.3 http://www.supportsages.com/blog/2009/04/server-refused-to-allocate-pty-in-a-vps-centos-53/ http://www.supportsages.com/blog/2009/04/server-refused-to-allocate-pty-in-a-vps-centos-53/#comments Fri, 17 Apr 2009 01:51:04 +0000 George http://www.supportsages.com/blog/?p=47 http://wiki.openvz.org/Container_enter_failed Editing the rc.sysinit is the solution which will work here. But when I explained to one of our customers that we edited rc.sysinit, he thought it is /etc/rc.sysinit in the node. Be warned : Don't do that! Instead from the node edit the etc/sysinit ...]]> With CentOS 5.3 released on 1st April of this year, more udev related issues crops in. I don’t know when OpenVZ will get better in its thinking. Issue is there in every VPS who has got the udev upgraded as a result of no excludes in yum.conf entries. Two solutions exists as per http://wiki.openvz.org/Container_enter_failed

Editing the rc.sysinit is the solution which will work here. But when I explained to one of our customers that we edited rc.sysinit, he thought it is /etc/rc.sysinit in the node. Be warned : Don’t do that! Instead from the node edit the etc/sysinit of the VPS, like vi /vz/private/VPSID/etc/rc.sysinit.

However the proper solution, we believe is to

yum remove udev

go ahead with yes to remove dependencies as well. It will also remove ImageMagick, which you have to later install it manually from source. Follow the how to for the installation of ImageMagick below, since the yum based installation of ImageMagick has dependency on hal and udev packages.

/me wonders why are they dependent though..

yum install ghostscript
wget ftp://ftp.imagemagick.org/pub/ImageMagick/ImageMagick.tar.gz
tar xvzf ImageMagick.tar.gz
rm -rf ImageMagick.tar.gz
cd ImageMagick*
./configure –enable-shared –with-modules  –with-freetype=yes –with-gs-font-dir=default –with-perl=yes –with-xml=yes –with-zlib=yes –with-jpeg=yes –with-png=yes –without-x
make
make install

After the udev is removed, edit the /etc/yum.conf and make sure that the exclude= line has udev* mkinitrd module-init-tools and kernel* added to it. cPanel usually adds kernel*, but I guess its our responsibility to add udev* in a VPS, till cPanel’s upcp does it for us in a VPS :D

Post to Twitter Tweet This Post

]]> http://www.supportsages.com/blog/2009/04/server-refused-to-allocate-pty-in-a-vps-centos-53/feed/ 0