VPS Node Management + 24/7 Live Chat Support + Ticket Support = $249 per month/node!

NOW offer MANAGED VPSes for as low as $249 per VPS node

• How many times your clients have asked you whether you are offering Managed VPSes ?
• How many times you wished you had QUALITY support team with you to offer 24/7 managed VPSes ?
• Do you realize your clients prefer to have the issues solved over LiveChat insted of opening a ticket ?
• Does your current support, provide with quality you wish to offer your clients ?

Through us, now you can!!! If you are someone who places quality of service over all, opt us. You will never regret the decision.

Maximum of 15 minutes response time and 6 hours resolution time – Best response times in the industry (delivered by a technical support firm). Average is far far below that – 5 mins response time and 45 mins resolution time.

Here is our VPS management offer details

• 24/7 Live Chat for you, the server owner (at no extra charge)
• 24/7 transparent support for end user – We login to your helpdesk and do the tickets
• 24/7 Proactive VPS node Monitoring
• 15 minutes guaranteed response time – Often a ticket is responded or resolved in 5 minutes time.
• 6 hours guaranteed resolution time – Often an issue is resolved in less than one hour time.
• Installation of 3rd Party Software/Scripts in the VPSes, as per your client requests
• Level 1, 2 and 3 Support
• We can provide Pre-Sales & Sales support too at this rate
• We monitor each VPSes inside the node as well (upto 20 VPSes and for 20+ VPSes monitoring is charged $3 per VPS)
• Level I,II & Sales Chat support for end user
• Firewall Installation and hardening of VPSes
• Reactive, regular updates for the VPSes
• Free setup of billing scripts and such for your VPS clients

Trust us! we really care for your clients. We take pride in the reviews they give for you here, while we remain anonymous to them.

With this plan, you just need to arrange for the backup space of the VPSes and start offering managed VPS very easily.

Pricing

One VPS node – $249 per month
2 – 5 VPS nodes – $229 per month
5 – 10 VPS nodes – $199 per month
10 – 20 VPS nodes – $179 per month
20+ VPS nodes – $149 per month

For order links, please contact our sales or chat us via IM.

Here is a brief of our other offers

24×7 Shared support – $999 per month (Live chat included + Unlimited tickets)
24×7 Dedicated support – $2999 per month (Live chat included + Unlimited tickets)

Till this offer lasts, we also offer dedicated Level III admin for just $1299 per month, while a semi-dedicated level III admin can be hired for just $799 per month.

With our dedicated staff,

• You can chat in person as if he is your hired employee
• 5-10 mins response times
• 10 mins – 3 hours resolution of issues
• Server monitoring
• Live chat
• Forum postings

And any customized requirements you would want (y)our staff to do.

For placing an order, please chat with us online from any of the instant messenger or Live Chat service provided to you from our website at http://www.supportsages.com or email sales [a][t] supportsages.com .

NB : SS supports all virtualization technologies and multi-platforms also.

How to resolve : Internal Server Error when accessing cpanel/WHM/Webmail

Imagine you are accessing your Website WHM or cPanel or Webmail hosted (in your VPS) and what if you see this

How to solve this

Pre-Requisites : You should have Shell access (as root) to the Node server.

Mostly this happens due to inode issue. The inodes allocated to the server maybe full. inode is a data structure on a traditional Unix-style file system such as UFS. An inode stores basic information about a regular file, directory, or other file system object.

Steps

Say we are logged into the Node Server. There we are going to list all the Containers existing on the Hardware Node. By default, only running Containers are shown.

[root@linuxvps1 ~]# vzlist -a
CTID    NPROC STATUS   IP_ADDR        HOSTNAME
100     18  running    100.20.11.111  WEB.EXAMPLE.COM
101     63  running    100.20.12.203  -
102     169 running    100.20.92.182  server2.example.com
103     81  running    100.20.56.169  example.net
78965   236 running    100.20.77.204  server1.example.com

Assume your container is 103. So simply enter into 103 by this command

[root@linuxvps1 ~]# vzctl enter 103

Check if the inodes are full in the container

[root@linuxvps1 ~]# df -i

Most Probably it should display something like this :

Filesystem      Inodes      IUsed        IFree     IUse%      Mounted on
/dev/vzfs       200000      200000       0         100%       /
none            65536       95           65441     1%         /dev

Bang ! The inodes on /dev/vzfs mounted on / are full. You’ve to go nowhere else to see why that error was delivered. A simple solution will work out, you’ve to increase the inode limit. You’ve two options, either through Shell or through the Node Control Panel (like Parallels Infrastructure Manager)

First we will go through Shell mode with this command :

$ vzctl set veid --diskinodes softlimit:hardlimit 

Where ‘veid’ is the VPS ID

root@linuxvps1 ~]# vzctl set 103 --diskinodes 7680100:7680200

Second we are going for Node Control Panel. In the infrastructure, you will see your VPS with a ! sign. That indicates your VPS is having some sort of issue.

So you’ve seen the Alert. Next access the VPS, go to Resources tab. I’m sorry to tell you that I grabbed this screenshot after resolving the issue, but it will help you anyway

You should see the ‘Disk Inodes’ is full under ‘Disk Usage’ category (Here it is not !). Next Click Configure to settle this one

See the Highlighted part, the inodes should be limited to some size. Increase it or remove the check mark to make it unlimited.  Make sure you save the changes. Now try again accessing cpanel/WHM/Webmail. It should load with out any issues.That makes a smile in your face, isn’t it ?

How to do : Add or Delete an IP Address in the VPS

Hello there,

Usually, we need to add or remove an IP address in the VPS. Here we go :

Prerequisites

You need Node Server access for these (then only you can manage those VPS), that too SSH root access. The VPS should be either OpenVZ or Virtuozzo.

Steps

Say we are logged into the Node Server. There we are going to list all the Containers existing on the Hardware Node. By default, only running Containers are shown.

[root@linuxvps1 ~]# vzlist -a
CTID    NPROC STATUS   IP_ADDR        HOSTNAME
100     18  running    100.20.11.111  WEB.EXAMPLE.COM
101     63  running    100.20.12.203  -
102     169 running    100.20.92.182  server2.example.com
103     81  running    100.20.56.169  test.example.net
78965   236 running    100.20.77.204  server1.example.com

Lets consider the VPS with ID 78965 needs the new IP 100.20.80.200 to be added. So the command will be :

[root@linuxvps1 ~]# vzctl set 78965 --ipadd 100.20.80.200
Adding IP address(es): 100.20.80.200 WARNING: Settings were not saved. On next start the original values will be applied.
Use --save to save the settings in the configuration file.

Save the Settings (this command will do the purpose instead of the above one)

[root@linuxvps1 ~]# vzctl set 78965 --save --ipadd 100.20.80.200
Adding IP address(es): 100.20.80.200 Saved parameters for Container 78965.

Thats it, now login to WHM and access ‘Change Site’s IP Address’. Select the website and change the IP address from the drop down list.

To remove an IP from the VPS

[root@linuxvps1 ~]# vzctl set 78965 --save --ipdel 100.20.80.200
Deleting IP address(es): 100.20.80.200 Saved parameters for Container 78965.

Mission Accomplished !

OpenVPN issues on a OpenVZ / Virtuozzo enabled VPS

Error Note: Cannot open TUN/TAP dev /dev/net/tun: Permission denied (errno=13)

Just follow the KB at http://wiki.openvz.org/VPN_via_the_TUN/TAP_device

Error Note: Cannot set tx queue length on tun0: Operation not permitted (errno=1)

As mentioned in the same KB URL, just do the steps below and things should be alright again

vzctl set 101 --devices c:10:200:rw --save
vzctl set 101 --capability net_admin:on --save

Basically the errors are caused by the non-execution of the two commands mentioned above.

User stats in directadmin admin area – Solved with a good client’s help :)

When one of our clients, Mr. Xavier opened an issue with us regarding the Usage stats not being shown, we were certain that this is a bug with DirectAdmin in the way how its license are read. We changed the ethernet_dev in directadmin.conf, but that didn’t work out.

Client was asking us,

In Admin Area –> Complete Usage Statistics –> Usage stats for venet0:0 is showing “None”

It’s possible to fix this to reflect the traffic of this virtual adapter?

DirectAdmin didn’t give a direct solution. Instead provided us with a complete packed files related to DirectAdmin. So the solution was this.

cd /usr/local/directadmin
wget -O new.tar.gz http://files.directadmin.com/7694310/packed_es50.tar.gz
tar xvzf new.tar.gz
./directadmin p
killall -9 directadmin
./directadmin d
/etc/init.d/directadmin restart


For anyone facing this issue. I didn’t check more deeper into what changed, but must be related to htmls in data page on how device gets read.