The difficulty lies not so much in developing new ideas as in escaping from old ones — John Maynard Keynes
| Features |
CT Billing ₹256000 /per month |
CT Sales ₹256000 /per month |
CT Technical Support ₹216000 /per month |
|---|---|---|---|
| Live chat support* | Any | Any | Any |
| Transparent Support | Yes | Yes | Yes |
| Chat Transfer and Escalations | Yes | Yes | Yes |
| Simultaneous chats | 3 | 3 | 2 |
| Can help in active promotional offers | Yes | Yes | On-demand |
| Can handle L1 technical chats | Yes | Yes | Yes |
| Can handle L2 technical chats | No | No | May be |
| Can handle L3 technical chats | No | No | May be |
| Policy Training needed | Yes | Yes | May be |
| Monthly Pricing | ₹256000 | ₹256000 | ₹216000 |
*Prefers chat solutions having Linux/Web based clients than those having windows based solutions only.
Ans:Technical support team are certified engineers who won't prefer to work on sales & billing as well. However if there is an emergency situation they can, provided the policies and FAQs are well documented, but on a daily basis. On the other hand, a billing and sales chat team can take care of L1 support as well. All our billing personnel, though not mandatory undergoes our in-house training meant for continuous improvement of our staffs and such billing staff can handle L1 technical chats as well. Their capability of investigation will be limited though.
