Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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Availability of 24/7 Live chat support for sales operations is quite convenient for clients and gives better ROI. Instant access to 24/7 sales support agents are available at a very much affordable price through this per chat support for sales/billing/product plan. This is a 24/7 live chat support plan which can be effectively used for sales/billing/ Product promotional activities during halloween, Black Friday, thanksgiving, cyber monday, Independence Day etc.
Immediate and instant access to the billing department helps the clients to avoid service interruptions and helps to maintain cordial and mutually beneficial relationships. Professional training in billing chat support, proficiency in popular billing softwares, ability to perform common billing operations such as invoicing, account creation, service activation etc, makes the plan one of the most popular per chat support plan for billing support.
Our per chat product support plan ensures 24/7 availability of chat support professional for your product support. Under this per chat product support plan, the vendor can give custom training for the product promotions and product support to deliver quality product chat support without any quality deviations. The plan is actively used for the support of products belonging to categories like ERP packages, HR portals, Shopping carts, Media Templates, Custom Applications, SAAS based software support etc.
This per server technical Support plan for VoIP/Game servers provides unlimited helpdesk and technical support for all levels of issues.This per- server game server technical support plan offers unlimited helpdesk support for game servers with and without control panel. Technical support for common game hosting control panels such as SwiftPanel, GameCP, TCAdmin, Mintpanel etc are covered for both Windows and Linux versions.
The plan also provides unlimited technical support for VoIP servers which includes video streaming servers with or without control panels. This VoIP technical support plan features such as guaranteed response time, transparent support, basic pre sales handling etc. makes the plan more attractive than per ticket VoIP/Game server support plans.
This per server WebHosting server technical support plan provides 24/7 helpdesk support for unlimited number of tickets on server basis. The plan covers Linux and Windows webhosting servers without control panels.
The plan offers unlimited Level1 technical support, Level2 webhosting support, Level3 web server support with guaranteed response and resolution time. If you have limited number of webhosting servers with relatively high number of support tickets, the plan is the right one. The plan offers transparent helpdesk support with basic pre-sales handling as well.
VPS security audit addon enables you to detect security threats such as hacks, application vulnerabilities, security breaches, malwares, web abuses, network abuses etc. and helps you to resolve them in a real time manner. Regular VPS security audit enables you to secure your VPSes through continuous security hardening practices such as vulnerability resolution, application patching, software updates, security tweaking, firewall customization, malware detection and removal etc.
Our Web Abuse Specialist Team – WAST performs regular VPS security audits to identify security breaches and resolves them for a stable secure virtualization environment. This outsourced on demand security audit addon assures that your VPS servers are equipped with standard security applications such as CSF, BFD, rkhunter, mod_sec, maldet etc. with competent security practices and policies to withstand a wild spectrum of security issues to build a secure and robust VPS server.
Security is priceless, still our prices are quite competitive which makes this VPS support plan one of the most sought after VPS addons.
If you are into active VPS webhosting business and are looking for quality webhosting support, this per vps commercial vps support for webhosting plan is the ideal one. This comprehensive per VPS support plan provides 24/7 unlimited helpdesk support, VPS monitoring, software installations and free server administration hours.
The webhosting helpdesk support covers Level1 technical issues, Level2 webhosting support and escalations to Level3 server administration team upon necessity. Basic server administration operations such as VPS reboots and escalation to VPS node provider too is included with the plan. Transparent helpdesk support, 30 minutes average response time, free server monitoring and flexibility to enhance plan features using addons such as Security Audit,live chat support etc. makes this a perfect plan for all levels of VPS hosting
If you are enthusiastic about webhosting but still not ventured into commercial webhosting industry, then this per VPS personal VPS support plan is the right one for you. Majority of websites hosted on such personal VPS hosting should be of non-commercial or personal websites in nature. Since majority of VPS support plans are designed to address commercial VPS support, startup hosting companies finds it bit expensive and deter them into entering commercial web hosting.
Our custom made VPS support plan for personal VPS hosting support provides webhosting and VPS technical support, VPS server monitoring and live chat support at affordable price. Cost effectiveness of this per vps support plan makes it popular for charity organization website support, support for community websites, Alumni group websites etc.
A webhosting technical helpdesk will have different type of issues with varying complexity levels. There are situations where the basic support team fails to resolve an issue and needs expert assistance. Our advanced helpdesk support plan offers experienced server administrators involvement with such level3 issues.
Level 3 admin performs more sophisticated operations and handles escalated issues compared to Level 1 and Level 2 techs. Each L3 tech posses excellent trouble shooting and analytical skills. They stay tuned with the industry changes and it helps them to take informed decisions whenever required.
Besides having the ability to deploy solutions to new problems, a Level 3 tech with SupportSages has technical expertise for solving difficult issues for 99% of issues. They are second most in our organization, because we have a Level 3 escalation team also available who has more than or an average of 7+ years of experience in the web hosting industry.
Opting for Level 3 Tickets would enable you to do Server optimization, Data recovery, Cyber forensics, VPS node management related issues, Cloud infrastructure related issues. Solving issues reported in 24×7 server Monitoring, security audits, server hardening etc can be done while opting for Level 3 tickets.
If you have a messed up server, we can help you straighten up those issues and make your server a stable one. We love stable servers!
Level 2 Tickets plan is an addon for building a custom white label support plan. This is a very much similar to Level 2 Helpdesk Support. Under this plan you can customize the number of issues you would like us to handle, unlike in Level 2 Helpdesk Support where you have to purchase the tickets in increments of 10.
As in Level 2 Helpdesk Support, the resolving the tickets raised under this plan requires deeper level investigations and access to various configuration files. Hence higher level of access and knowledge/training is required.