Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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Level 1 Helpdesk Support plan is ideal for those who needs a frontline support for the technical, billing, sales or for all the helpdesk support you require. This is a basic helpdesk support plan, where the scope of webhosting helpdesk support is limited with the basic level of access. The issues in Level1 category often doesn’t require much trouble shooting skills or proficiency in advanced server administration.
If you are a product based company and would like to have a 24/7 helpdesk support for your product, then this is the plan you could opt for. This widely used for providing instant support and for selective escalation for the level 2 and level3 queus for better resource management and straemlined delivery.
Level 0 Helpdesk Support plan is ideal for resellers who purchase reseller hosting from bigger web hosting providers and gone beyond one man show or needs a 24/7 frontline support for the technical, billing, sales. This per ticket based support is ideal for those providers who resell other big players product where, we, as a support partner for you, liaison between your upstream host and your customers. Do note that we won’t simple copy paste the upstream’s reply, but will modify their replies accordingly.
This is a basic helpdesk support plan, where the scope of webhosting helpdesk support is limited with the basic level of access. The issues in Level 0 category often doesn’t require much trouble shooting skills or proficiency in advanced server administration. Highest level of troubleshooting will be at an admin interface which your upstream provider may or may not provide.
Level 2 Helpdesk Support primarily deals with issues which requires deeper level investigations and access to various configuration files. They also handle escalated issues from basic help desk support queue and escalate the necessary tickets to the advanced help desk support team.
For web hosting business, this level of support often demands root level shell access. Issues which can be resolved through the admin interface of any control panel too falls in this category. For eg: a primary domain change in a cPanel based server, would require WHM access to change the domain name and even though 90% of the time, it is an easy task, Level 2 helpdesk support helps in solving the issues raised for the 10% time as well.
For a product based support, Level 2 support techs will have more technical knowhow on the inside outs of your product. Training shall we given in such product based support for the techs to answer Level 2 issues.
If the sheer volume of level1 tickets in the helpdesk forces your admin to focus more on level1 Linux support and affects the promised response time, then this is the right plan you can opt for. Here you can get the service of our 24/7 Linux support team by purchasing the required amount of level1 Linux support tickets with a validity of one month.
Our Linux technical support team works on your helpdesk and resolves all level1 issues with guaranteed response and resolution time. The team performs the required escalations to the corresponding departments as per the guidelines given. This significantly reduces your time on helpdesk and enables you to focus more escalated issues which ensures 24/7 technical support for your web hosting clients.
Availability of professionally trained English proficient support professionals with in depth knowledge in various technologies ensures highly competent transparent technical support with high levels of professionalism and customer support practices.
Apart from hosting support, the plan is ideal for those who needs a frontline support for the technical, billing, sales or for all the helpdesk support you require. It is widely used for technical operations such as product support, status update during network/power outages, migration status notification etc. It is actively purchased for Sales Promotions during festival seasons such as Christmas, Black Friday, Cyber Monday etc.
The Hyper-V role enables you to create and manage a virtualized computing environment by using virtualization technology that is built in to Windows Server. Our team of Hyper-V experts provides complete virtualization management through professional Hyper-Vsupport for node management and VM management plan. The plan fulfills your Hyper-V support and management requirements such as 24/7 guest VM monitoring, Host node monitoring, data migrations, VM Migration, VMWare vSphere VMs to MS HyperV conversion, backup configuration and management, security patching, vulnerability resolution, storage management, performance tuning, resource optimization etc.
Installing the Hyper-V role installs the required components and optionally installs management tools. The required components include Windows hypervisor, Hyper-V Virtual Machine Management Service, the virtualization WMI provider, and other virtualization components such as the virtual machine bus (VMbus), virtualization service provider (VSP) and virtual infrastructure driver (VID).
Homogeneous ZPanel server migrations are performed across ZPanel servers with same OS and applications and are commonly employed during DC switching, Hardware replacements etc. Even though the core components in the servers are same, issues with application version compatibilities and custom set ups are liable to happen.
Detailed analysis, proper execution and efficient follow ups in the form of post migration assistance makes our ZPanel migration team unique and ensure complete server migration with out any performance glitch.
Server Migrations across different control panels during facility change operations for better server architecture and computational power is bit complex and time consuming due to the architecture difference and requires extended post migration assistance. Server Migrations to ZPanel from Non-Zpanel servers and vice versa requires high level of technical knowledge and competency in the systems. Our team of migration experts are quite proficient in performing such server migrations from zpanel non zpanel servers with minimal service interruptions.
Recreation of the existing system on a new server hardware with different architecture and applications while retaining application functionalities requires great deal of expertize and knowledge. Our migration team with the support of highly competent, experienced level3 server admins with special interest and in-depth knowledge in various hosting control panels such as cPanel, Plesk, DirectAdmin, ZPanel, ISPConfig etc. performs and ensures smooth migrations from other control panels to ZPanel servers.
SupportSages with its solid experience in security related operations, provides expert assistance to secure your DirectAdmin server to provide a secure, stable and robust hosting environment for your clients. The plan covers routine basic server security operations such as DirectAdmin server hardening, LFD, CSF, iptables administration, server monitoring, user access administration, ssh tweaking etc. and advanced operations such as custom firewall implementation, server tweaking, mail server customization, webserver security enhancements, security customization and tweaking.
The plan also implements various network level security tweaks such as sysctl hardening, access restrictions, brute force detection system, rootkit checker etc. for better server stability and availability.
Years of experience in critical data management makes us true authorities in multiple data backup systems and its operations. Our wide exposure and solid knowledge in CDP systems can be utilized for setting up of an efficient DirectAdmin R1Soft backup system for your servers.
The plan offers our expert assistance for setting up of R1Soft backup system for your DirectAdmin servers such as initial backup configuration, backup monitoring and pro-active actions on backup failures. Our specialized backup technicians are available around the clock to ensure speedy and accurate data restores and backup operations management.