Effective Customer Handling.

Tags: Customer CareCustomers

Published on : April 16, 2009 by

Effective Customer Handling.

Customer service complaints are a part of the territory when you deal with the public. There are many reasons why you may receive a complaint;But as a server support company, in the final analysis, the reasons inevitably involve an unreasonable expectation of some sort or some type of miscommunication. Customer service issues can be successfully […]

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How to upgrade MySQL 5.0 to MySQL 5.1 in a cPanel server

Tags: cPanelMySQLmysql version 5.1

Published on : April 15, 2009 by

How to upgrade MySQL 5.0 to MySQL 5.1 in a cPanel server

Our database management service team got a similar request two years back when we had to upgrade MySQL version 4.0 to MySQL 5.0. We are listing here the same approach for the current needs of upgrading MySQL 5.0 to 5.1 File responsible for the MySQL version is /var/cpanel/cpanel.config Open it, find the variable mysql-version and […]

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How would I see the available versions of cPanel and Apache in a cPanel installed server ?

Tags: ApachechangelogcPaneleasyapache

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How would I see the available versions of cPanel and Apache in a cPanel installed server ?

cPanel support is often outsourced and sometimes while troubleshooting issues for our clients the support technicians in our server management team needs to see the available versions of cPanel and Apache in a cPanel installed server. while doing the outsourced cPanel support here are two ways to get the versions, Solution #1 : Keep browsing […]

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Buggy wget again causing issues with Fantastico – Tells you installed, but fools you

Tags: cPanelFantasticoLinuxwget

Published on : April 14, 2009 by

Buggy wget again causing issues with Fantastico – Tells you installed, but fools you

Once upon a time, long back around 24 months back, there was an issue with wget and fantastico. The Issue was that fantastico will get installed. At least it will tell you that it fantastico installation has completed. But later on when you try to adjust the feature set, it will fool you saying it […]

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Effective Complaint Handling!

Published on : April 12, 2009 by

Effective Complaint Handling!

We are into webhosting customer support and we know that the customer is the blood-line of any industry. Customer Satisfaction involves the extent or the degree to which, a company’s services meet the requirements of its customer. It is mandatory for the companies to measure their customer satisfaction, and to continually improve this satisfaction index. […]

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