Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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A Level1 dedicated technical support team ensures 24/7 availability of industry certified server administrators to provide complete help desk support, server monitoring and server administration for your web hosting servers. This four member Level1 dedicated technical support team with its core competency in web hosting support, server administration and communication skills, enables you to provide 24/7 transparent web hosting server support at affordable price.
This dedicated support team plan offers 24/7 support for basic technical support, Level2 web hosting issue management, server support with guaranteed response time of 15 minutes and average resolution time of 6 hours. A dedicated team entitles you for dedicated communication channels such as instant chat communication with the dedicated admin, direct access to management, regular shift work reports, shift roster availability, monthly quality assurance reports on request etc..
This dedicated hosting support team plan offers great flexibility in terms of features and prices and is quite popular among startups, shared and reseller hosting companies.
A graphic designer is born when creativity blends with an adapting skill set to the changing environments. Our team of world class designers are quite efficient in converting your design concepts and idea to its digital representations. They can help you with various design tasks such as website and logo designing, product and broacher designs etc. with high level of professional competency and aesthetic perfection.
Our graphic designers are highly skilled, professionally trained and are good in making time bound quality deliveries. If you are in search of a designer for your regular designing works still doesn’t require a full time designer, we can offer you a part time designer . The plan avails you the service of designer with the required skill set for four hours a day for 22 days in a month.
Our hire a graphic designer plan enables you to ensure the availability of a dedicated graphic designer during the assigned hours. Each designer available under this category posses high level of professional graphic design expertize and years of experience in managing various graphic design projects. Their proficiency in various design concepts, design tools and exceptional client handling and communication skills will help you to achieve the desired results without any sort of quality deviations.
A dedicated graphic designer can help you with your custom designs such as logo design, website design, product design etc. with high level of professional competency and time bound delivery.
Advanced operations such as network administration, disaster management, server optimization, custom server setups, service management, vulnerability resolution, service management, server migration etc. involves more complex Level3 operations and requires higher level of expertize. You can avail dedicated level3 server administrator for your server administration tasks through this plan.
Each admin in this category has profound experience in handling web hosting companies of various sizes and requirements. Their competency in performing critical operations, core expertize in multiple operating systems, in depth knowledge in hosting technologies etc. makes them the most dependable people to handle your server operations.
Abundant and prominent experience on highly demanding and divers systems, extensive technical competency, excellent scripting skills, unending passion to follow and explore new developments in technical front, uncompromising attitude towards perfection etc. converts a 6+ year experienced server admin to a “Zen Master”. Our dedicated Level3E server administrator plan provides you the option to hire such seasoned server administrator for your dedicated support at affordable prices.
A Level3E admin involves with escalated and complex issues such as server performance optimization, disaster management and recovery, design and implementation of custom systems, fail over and redundancy systems, Server tweaking, kernel customization, vulnerability patching, security audit and enhancement, cyber forensics and server recovery, remote infrastructure management etc. and acts as reference point during critical operations. Their proficiency and knowledge makes them the true dependable dedicated server admins for all levels of server operations.
This dedicated level2 server administrator plan offers the availability of vendor certified, professionally trained, technically competent, scripting experts for your webhosting support and server administration at affordable price. Each remote server admin available under this category has an experience of more than one year in the hosting industry and are proficient in multiple operating systems and control panels such as cPanel, Plesk,DirectAdmin etc.
Their extensive knowledge in web hosting support and server administration makes them competent to lead and supervise a team of admins to perform operations such as Level1 technical support, server administration, web hosting Level2 support, server migrations, service management, server monitoring, bash scripting, advanced level3 server administration, task automation using Perl scripts, Python development, server reboots, DC communications, hack recovery, security audit, custom server settings etc. Custom training for your requirements and environments equips the hired admins to deliver truly transparent support without any quality deviations.
If you wish to have a dedicated level1 server administrator, who works exclusively for you, then “Hire a Soldier” plan is the apt one. Each admin available under this remote dedicated staffing plan posses sufficient exposure to various web hosting technologies, good knowledge in common operating systems like Linux, Windows, FreeBSD, ability to develop scripts along with extensive training for web hosting support and helpdesk administration.
A hired dedicated admin can be given custom training for your requirements and are competent to handle Level1 technical issues, Level2 hosting issues and basic server administration. The plan is widely opted for dedicated frontline help desk support, server monitoring, server reboots, account migration, control panel administration, issue escalations etc. Availability of features such as shift reports, dedicated communication channels provide better control over the activities of the hired admin and enables them to have supervised learning.
Instant access to professionally trained dedicated sales staff can help you with introduction or promotion of products and services such as Shared web hosting, reseller hosting, vps servers, ssl certificates, dedicated IP etc. Each sales support operator is capable to accept and review orders according to the predetermined evaluation parameters and are familiar with multiple payment methods such as Bitcoin, Credit card, PayPal, Alipay etc. and can perform activities such as account set up and activation.
A dedicated billing staff will help you with invoices generation, due date extension, account suspension, service renewals, billing address verification, contact details modification, affiliate programs, specials/coupon discounts, login issues, domain ID protection management, package modification, transfer of ownership, subscription activation, cancellation of service, payment refunds etc. Each dedicated billing operator under goes custom training and are familiar with common billing software solutions such as WHMCS, Blesta, Parallels Plesk Billing, HostBill, ClientExec, Parallels Customer & Business Manager and so on.