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Reliable and Efficient HelpDesk Support from SupportSages

In a high-speed world, dependable support fue's business. Imagine disruptions vanished, replaced by proactive solutions and empowered teams. That's the power of reliable and efficient support - a launchpad for growth, not a brake on progress.

Support Sages

4 Broader Support Plans, Covering all your needs!

With SupportSages' wider range of Support Plans, you'll enjoy reduced downtime, enhanced productivity, and the confidence that your support needs are in capable hands. Invest in one of our tailored support plans and transform your support challenges into opportunities for growth.

Ticket based Support Plan

Level up your Server Management with SupportSages!
We've got a budget-friendly plan for small businesses, handling Level 1 to Level 3 admin tasks. Enjoy top-notch HelpDesk Support and a personalised client service experience with our white-label services. Count on SupportSages as your dedicated support partner for a pro touch!

Best Suited for!

> Budget hosting companies with populated Servers.

> Consistently evolving and expanding companies.

> Companies with a Server Admin availability, still lacks a Support team.

ticket based

Includes

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    24x7 Support

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    L1/ L2 Support

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    Unlimited Number of tickets Pre-Sales support

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    30 Mins guaranteed response time

Excludes

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    L3 Support is not available.

Server based Support Plan

For those with a limited number of servers, our Server based support plan is ideal. Tailored for small businesses and startups, it offers cost-effective HelpDesk Management, Covering Level 1 to Level 3 server tasks. With white-label support, we act as your support team. Your clients won’t know it’s SupportSages. All responses carry your compay’s greetings and Signature.

Best Suited for!

> Small and Startup Hosting companies with predictable number of HelpDesk Support tickets.

> Companies with stable servers and having less tickets.

> Hosting companies that require HelpDesk Support for specific time (Night, Weekends etc.) or Expertise Level (Only L3, L2, L1 etc.)

server based

Includes

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    24x7 Support

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    L1/ L2 Support

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    Presales Support

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    Unlimited Number of tickets Pre-Sales support

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    30 Mins guaranteed response time

Excludes

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    No Server Administration or Server Monitoring

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    L3 Support is available based on the plan

Quasi-Dedicated Support Plan

Unleash the true potential of your Web Hosting business with our meticulously crafted quasi-dedicated support plan. Our team of passionate and experienced professionals will seamlessly integrate into your existing infrastructure, providing comprehensive Server Management and HelpDesk support. Experience the personalised attention and responsiveness of dedicated support without the hassle of traditional hiring. Contact us today and discover SupportSages difference.

Best Suited for!

> Suited for startups and growing hosting businesses that require reliable support without the high costs associated with dedicated plans.

> Ideal for businesses with a moderate client base looking for cost effective support solutions.

ticket based

Includes

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    Cost Effective

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    Live Chat Support

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    Unlimited Servers Supported

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    Guaranteed Response Time

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    Limited Ticket Allocation

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    Higher Response Time

Dedicated Support Plan

In the dynamic world of business, success hinges on delivering exceptional customer experiences. At SupportSages, we understand this fundamental truth and are committed to providing unparalleled web hosting support that empowers your business to thrive. Our team of dedicated sages, meticulously selected and rigorously trained embodies a culture of excellence, ensuring that your stakeholders receive the best possible support.

Best Suited for!

> Suited for businesses with a variety of hosting requirements, such as Shared, Reseller, VPS, Cloud, and Dedicated Hosting.

> Ideal for companies with complex hosting infrastructures, and diverse client needs.

ticket based

Includes

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    Comprehensive Support

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    Industry-Certified Engineers

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    Advanced Resolution Time

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    Robust Disaster Recovery

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    Flexible Team Setup

Excludes

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    High Cost

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    Setup Time

Have a custom Requirement?

Share your needs, and let’s make it happen!

Ticket based Support Plan

Per Ticket support Plan as its name suggests charges only for the tickets we worked on your helpdesks, like WHMCS, Kayako, Zendesk etc. You can purchase and use the tickets according to the required expertise and demand.

Per Ticket Plans

Level 0

Minimum Tickets - 20

US$1/Ticket
Level 1

Minimum Tickets - 20

US$2/Ticket
Level 2

Minimum Tickets - 20

US$8/Ticket
Level 3

Minimum Tickets - 20

US$15/Ticket

Plan Features

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    Charges only for the tickets used

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    Unlimited Servers

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    Transparent Support

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    24 x 7 x 365 Support

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    No “canned” responses

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    Guaranteed 30 minutes response time

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    Average 4 hours resolution time

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    Unlimited Domains per server

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    Supports any OS with or without control panel

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    Answers basic pre-sales questions

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    Monthly ticket usage report

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    Carry forwarding optional

Recommended Addons

Carry Forward Tickets

US$ 15/ Month

Live Chat Support

US$ 60/ Month

Server Monitoring

US$ 15/ Month

With SupportSages, you're not just buying a service; you're gaining a reliable partner committed to your success.
Talk to our HelpDesk Support Experts to help you choose the right Support Plan:

FAQs

What’s Level 0 or L0 Support?
Automated or self-service solutions available for the end user without the help of Help Desk support Eg: Automated password resets, IP whitelist, KB access etc.
What’s Level 1 or L1 Support?
This is the initial support level responsible for basic customer issues. A Level 1 tech responds to the customer issues through general understanding about the system and the information documented in Knowledge base. Problems solved by Level 1 support are of "common/known issues" nature, which doesn't require deeper level investigations.
Eg: Mail client configuration, cPanel login issues, php settings modification
What’s Level 2 or L2 Support?
They handle issues that Level 1 escalates. The resolution process requires deeper level investigations and access to various configuration files. This level of support often demands root level shell access. Issues which can be resolved through the admin interface of any control panel too falls in this category. Eg: Data migrations, Php recompilation, Installation and basic support for applications etc.
What’s Level 3 or L3 Support?
Level3 admin performs more sophisticated operations and handles escalated issues from L1 and L2 techs. Each L3 tech posses excellent trouble shooting and analytical skills. They stay tuned with the industry changes and it helps them to take informed decisions whenever required. Eg: Server optimization, Data recovery, Cyber forensics etc.
How does "Ticket Carry Forwarding" works?
By default the validity of the purchased tickets expire after one month. We had seen customer queries about the possibility of continuing with the lapsed tickets. The "Ticket Carry Forwarding" addon enables you to claim or extend the validity of the unused tickets for one more month. There are no restrictions on the number of tickets or activation instances for a ticket.

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