Level 2 Tickets plan is an addon for building a custom white label support plan. This is a very much similar to Level 2 Helpdesk Support. Under this plan you can customize the number of issues you would like us to handle, unlike in Level 2 Helpdesk Support where you have to purchase the tickets in increments of 10.
As in Level 2 Helpdesk Support, the resolving the tickets raised under this plan requires deeper level investigations and access to various configuration files. Hence higher level of access and knowledge/training is required.
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