This level2 dedicated technical support team ensures 24/7 availability of industry certified server administrators to provide complete help desk support, server monitoring and server administration for your web hosting servers. Each Level2 admin in this four member dedicated team has proven expertize and experience in areas such as web hosting support, server administration,customer support, server migrations, server recovery, disaster management etc.
Such a dedicated team enables you to provide Helpdesk support, Level2 web hosting support, Level3 server administration with guaranteed response time of 15 minutes and average resolution time of 3 hours. A dedicated team entitles you for dedicated communication channels such as instant chat with the dedicated admin, direct access to management, regular shift work reports, shift roster availability, monthly quality assurance reports on request etc.
This feature rich dedicated hosting support team plan offers great flexibility and is quite popular among small to medium sized companies.
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