Per Server Helpdesk Support & Backup Management
The most crucial responsibility of any hosting company is data security and integrity. Continuous data availability can be at risk during situations such as HW failure, malware attacks, unauthorized access etc. Our backup management plans offer implementation of efficient backup solutions for your control panel enabled servers and for custom backup solutions such as R1soft.
Helpdesk is the convergence point of your clients with you. They approach you with their concerns, issues and vent out frustrations through helpdesk tickets. So its management has to be prompt, efficient and customer centric. Our Helpdesk support plans helps you to ensure expert and customer friendly helpdesk support with guaranteed response and resolution time.
This per server Helpdesk and Backup Management plan offers 24/7 helpdesk support and backup management on per server basis. The helpdesk support covers unlimited technical support for L1,L2 and L3 tickets with guaranteed response time. The backup management plan provides assistance for backup configuration, backup scheduling, backup generation and restoration using common backup tools or products.
VPS – Provider Support Plan
This custom made VPS webhosting support plan for VPS providers offers unlimited VPS server management and VPS technical support in a highly flexible way. Under this VPS provider support plan , you can scale the number of VPSes on a node and pay for it without additional costs for node management. The plan treats node management and support for VPSes hosted on it as separate entities and hence avoids the bulk pricing.
For an example, assume that you have only one VPS on the node and the monthly price for it will be ( node management + 1* VPS provider support cost). For the ease of calculation we can assume the values be 30+1*15 = $45. Suppose if you have 10 VPSes on the same node, then the calculation will be as follows 30+10*15 = $180.
As you can see, the node management price remains the same and the variation happens only for the VPS management price. Hence you are free to utilize the maximum potential of your VPS nodes without any addition to node management prices.
Our team of experts in virtualization provides highly competent support for popular virtualization technologies such as VMware, Xen, Proxmox, Hyper-V, OpenVZ, KVM, VirtualBox, Parallels Virtuozzo Containers etc, with guaranteed response and resolution time. With this product, you can avail support for Level1 technical issues, Level2 technical support, Level3 vps administration, VPS migrations, DC escalations and transparent helpdesk support in various helpdesk systems like Kayako, WHMCS etc.
Ability to include addons to provide additional plan features such as VPS security hardening , VPS monitoring, VPS livechat support etc. converts the plan to a comprehensive vps support plan for all VPS web hosting providers.
VPS – Node Management
This exclusive VPS node management plan provides node management for your VPS node. The plan offers assistance for setting up of hypervisors for bare metal and operating system-level virtualizations, Control Panel Installation, VPS creation and management, basic node monitoring, DC escalations, OS module management, Unlimited Node issues support, VPS migrations, server recovery, data backup, 3rd party application installation etc. are covered here.
Our team of virtualization experts provide highly competent support for common virtualization technologies such as VMware, Xen, Proxmox, Hyper-V, OpenVZ, KVM, VirtualBox, Parallels Virtuozzo Containers etc, with guaranteed response and resolution time.
Please note that VPS node management and VPS support for providers
are two different but highly interlinked plans. For the management of VPSes under this node, you would need to purchase the per VPS plan.
Live Chat Support Team ( 24×7 ) – Shared
Shared live chat support team plan provides dedicated 24/7 unlimited live chat support for the clients at a highly affordable rate. Such a live chat support team consists of four live chat admins who are specially trained for efficient customer communication through instant live chats. You may also provide custom training to the live chat team so that they can provide transparent live chat support identical to a dedicated chat support team. The team is competent to handle majority of Sales/Billing and technical issues with high level of professionalism.
This live chat support team is highly cost effective as it blends the quality of dedicated live chat support with the feasibility of shared team. Here the team is shared between clients of different time zone to reduce the possibility of simultaneously busy chat queues. The chat professionals work at par with a dedicated chat operator and the delivery quality often makes you forget about the shared nature of the team.
Live Chat Support- Hire An Operator
Dedicated live chat support is one of the key aspects of good customer support. Our hire-a-livechat support operator/agent plan provides dedicated live chat support professional availability during assigned hours of the day for your customer support. You may give custom training on your organization requirements to enable them for more adaptive, responsive and dedicated unlimited live chat support. You can use the dedicated chat operator for technical, Sales and billing support.
By default, this unlimited live chat support plan is of semi-dedicated support nature. Sharing of admin reduces the costs significantly and gives you the availability of a live chat support professional, 8 hours a day for 5 days a week at affordable price.
This semi-dedicated live chat operator plan is commonly used for regular night shift live chat support, week end live chat customer support and for chat support during vacation and holidays. The plan can also be effectively utilized for promotional chat support, emergency live chat support etc.
Live Chat – VPS Node
Live chat support for VPS node provides 24/7 virtualization support for VPS node along with the VPSes hosted on it over chat. The VPS live chat support enables you to provide transparent live chat support for technical, billing and sales issues. This live chat support plan covers unlimited domains per VPS server and supports all commercial and custom live chat support systems.
Our VPS live chat support team of virtualization and webhosting experts resolve majority of Level1 VPS issues through live chat and perform escalations whenever required. Availability of monthly chat usage report and addons to reclaim the unused chats equips the plan to be a transparent and affordable live chat support option.
This highly cost effective live chat plan is one of the most preferred live chat support plans for the VPS providers who clearly understand the benefits of chat support.
Per Chat Support – Technical
If you wish to provide instant 24/7 webhosting technical support to your clients, Live chat support is the right option. A dedicated live chat support plan may not be a feasible solution always. Our per chat technical support plan is quite popular among budding companies as the charging is only for the chats handled. Our team of live chat experts are quite competent in handling majority types of webhosting technical issues and are equipped with great communication skill.
Under this plan you can easily handle the emergencies such as outages, maintenances and migrations to keep the clients informed. Technical live chats are actively used during promotions along with sales chats as well. Sometimes our technical team can also come in handy to deal with pre-sales and post-sales queries as well.
Live Chat – WebHost
This per server live chat support for webhosts plan covers unlimited webhosting technical issues through chat on server basis. The plan provides 24/7 technical live chat support, live chat assistance for sales, live chat support for billing issues using all commercial and custom live chat support applications. This server based transparent webhosting live chat support covers unlimited domains per server and provides monthly chat usage report for better transparency.
Our live chat support team is competent in resolving majority of Level 1 issues and can perform escalations to the corresponding levels whenever required. The plan is quite cost effective and has wider scope when compared with per chat plans.
Per server live chat support plan for webhosting servers is most commonly subscribed by startup web hosting companies with increasing client bases. It is also actively opted during promotions and outages as well.
Per Chat Support – Sales/Billing/Product
Availability of 24/7 Live chat support for sales operations is quite convenient for clients and gives better ROI. Instant access to 24/7 sales support agents are available at a very much affordable price through this per chat support for sales/billing/product plan. This is a 24/7 live chat support plan which can be effectively used for sales/billing/ Product promotional activities during halloween, Black Friday, thanksgiving, cyber monday, Independence Day etc.
Immediate and instant access to the billing department helps the clients to avoid service interruptions and helps to maintain cordial and mutually beneficial relationships. Professional training in billing chat support, proficiency in popular billing softwares, ability to perform common billing operations such as invoicing, account creation, service activation etc, makes the plan one of the most popular per chat support plan for billing support.
Our per chat product support plan ensures 24/7 availability of chat support professional for your product support. Under this per chat product support plan, the vendor can give custom training for the product promotions and product support to deliver quality product chat support without any quality deviations. The plan is actively used for the support of products belonging to categories like ERP packages, HR portals, Shopping carts, Media Templates, Custom Applications, SAAS based software support etc.