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Shared live chat support team plan provides dedicated 24/7 unlimited live chat support for the clients at a highly affordable rate. Such a live chat support team consists of four live chat admins who are specially trained for efficient customer communication through instant live chats. You may also provide custom training to the live chat team so that they can provide transparent live chat support identical to a dedicated chat support team. The team is competent to handle majority of Sales/Billing and technical issues with high level of professionalism.
This live chat support team is highly cost effective as it blends the quality of dedicated live chat support with the feasibility of shared team. Here the team is shared between clients of different time zone to reduce the possibility of simultaneously busy chat queues. The chat professionals work at par with a dedicated chat operator and the delivery quality often makes you forget about the shared nature of the team.
Dedicated live chat support is one of the key aspects of good customer support. Our hire-a-livechat support operator/agent plan provides dedicated live chat support professional availability during assigned hours of the day for your customer support. You may give custom training on your organization requirements to enable them for more adaptive, responsive and dedicated unlimited live chat support. You can use the dedicated chat operator for technical, Sales and billing support.
By default, this unlimited live chat support plan is of semi-dedicated support nature. Sharing of admin reduces the costs significantly and gives you the availability of a live chat support professional, 8 hours a day for 5 days a week at affordable price.
This semi-dedicated live chat operator plan is commonly used for regular night shift live chat support, week end live chat customer support and for chat support during vacation and holidays. The plan can also be effectively utilized for promotional chat support, emergency live chat support etc.