Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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The plan provides our expert assistance for DirectAdmin installation and setting up of DirectAdmin control panel for your web hosting servers. It covers the following aspects of Directadmin or DA server configuration such as cluster set ups, service management, basic server optimization, network configuration, ssl management, security implementations and enhancements, backup configurations etc. at affordable price.
This exclusive DirectAdmin installation support plan is widely used for instant server provisioning by managed web hosting server providers due to its 24/7 availability for server setups. Competitive pricing and 24/7 availability of DA experts, makes this plan one of the most popular DirectAdmin technical support plans for all levels of webhosting companies.
/ Per Account
Our migration team’s core competency in directadmin account migration with minimal or no downtime without any service interruptions gives us confidence to offer free migrations for up to 10 accounts. The team is quite competent to carry out complex migrations which includes custom settings or applications.
Our DirectAdmin migration support team is available 24/7 for emergency migration operations such as bulk account migrations during outages, DC switching etc. We follow our time tested migration schema, which performs various checks and evaluations during multiple stages of the process to ensure a trouble free, smooth migration experience. The plan also offers post migration assistance for a seven day period to resolve any issues which may arise as part of the migration.
Account migration to DirectAdmin servers from other popular control panels are not straight forward due to the difference in the application structure and settings. Migrations from popular control panels such as Parallels Plesk, cPanel, ZPanel, ISPConfig, OpenPanel etc hosted on Windows or Linux servers to DA servers are prone compatibility issues and often requires post migration assistance to ensure a seamless migration.
Core adherence to the migration schema, enriched experience of carrying out complex migrations etc. enables the migration team to perform account migrations from other popular control panels to DirectAdmin servers with minimal or no downtime at highly affordable cost.
The plan is a tailor made solution to perform DirectAdmin server migration or switching of server with its settings to a new facility. The term Homogeneous Server Migration implies setting up of a new server with the same features of the source server such as OS, control Panel etc. and migration of data to the destination server. Such migrations are routinely performed during DC migrations and HW replacement.
Higher level of technical competency is required for the replication of a DA server due to the involvement of bit complex tasks such as IP migration, control panel configuration, security implementation, file system operation, software customization, SSL re-installation, cron migrations etc. Our team of DA experts schedules and executes the migration after proper analysis, evaluation and planning so that the entire process is performed in a seamless and comfortable way.
Server Migration to DirectAdmin control panel happens during facility change or resource refreshments. Migrations involving different control panels such as cPanel to DA, Plesk to DirectAdmin etc. involves great deal of work due to the application architectures difference. Retaining the core application functionalities and server customizations such as custom DNS zone records, software compatibilities, mail server management, MySQL server optimization, hosting package customization, reseller account management, custom name servers etc. requires sound knowledge in both source and destination control panels.
Our migration team with their excellent knowledge in multiple control panels, high level of technical expertize and highly competent post migration assistance makes server migrations to DirectAdmin servers a cakewalk experience.
Continuous 24/7 DirectAdmin server monitoring is performed through Nagios monitoring system at regular intervals for host status, service availability, server load, mail queue, server resources, network status, bandwidth usage etc. and appropriate action will be taken upon notification.
In addition to the specified monitoring parameters, we monitor and handle various DirectAdmin related issue notifications either from the DA software or Vendor such as stalled application updates, failed service restarts, package updates etc. in a responsive way.
SupportSages offers 24/7 server and service monitoring with instant response to your DirectAdmin server alerts around the clock through its highly dedicated monitoring support team.
Do you own a DA server and using for web hosting services? Obviously you need a professional and experienced technical support team to manage your desk. Our DirectAdmin helpdesk support plan provides expert webhosting technical support for your DirectAdmin webhosting technical issues with guaranteed response and resolution time.
Our DA helpdesk support plan offers helpdesk support with guaranteed response and resolution time for all levels of technical support for your DirectAdmin web hosting server issues on server basis. This transparent or white labeled helpdesk support is provided through highly competent, professionally trained helpdesk support professionals with excellent knowledge in DirectAdmin servers and hosting industry.
Our 24/7 DirectAdmin server management includes 24/7 Server Monitoring, Disaster Recovery, Unlimited Server Administration Time, Unlimited Administration Tickets and various DirectAdmin related tasks (eg: theme installation, installation of third party plugins, basic server optimization) you would like us to do i!
Proficient experience in Linux server administration and web hosting support, in-depth knowledge in web hosting industry requirements, expertize in DirectAdmin control panel etc. equips our DirectAdmin experts help you to effectively manage your web hosting servers through proper customization and optimization of DA servers and services.
SupportSages with its solid experience in security related operations, provides expert assistance to secure your DirectAdmin server to provide a secure, stable and robust hosting environment for your clients. The plan covers routine basic server security operations such as DirectAdmin server hardening, LFD, CSF, iptables administration, server monitoring, user access administration, ssh tweaking etc. and advanced operations such as custom firewall implementation, server tweaking, mail server customization, webserver security enhancements, security customization and tweaking.
The plan also implements various network level security tweaks such as sysctl hardening, access restrictions, brute force detection system, rootkit checker etc. for better server stability and availability.