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This Level3 dedicated night shift support plan covers server management and unlimited helpdesk support for Level1 hosting support, service or control panel related Level2 technical issues and advanced server administration Level3 issues for the assigned hours. Availability of a vendor certified Level3 server administrator with solid experience and expertize offers advanced server operations such as server customization, proactive server monitoring, server migrations, server tweaking, service optimization, vulnerability resolution, kernel patching, abuse management, security implementations, backup management, resource scaling, infrastructure consultancy, network administration etc. along with helpdesk support with guaranteed 15 minutes response and one hour resolution time.
Each level3 admin in the team has in-depth knowledge in various hosting technologies such as cPanel, Plesk, DirectAdmin, Cloud, R1soft etc. and are quite efficient and productive during application support and vendor communications. Availability of highly competent technical support during night shifts provides better customer support experience and it makes the plan a popular one among large hosting companies and Data Centers.
If you have a steady flow of helpdesk tickets with an increasing share of Level2 and Level3 technical issues and has difficulties to manage the helpdesk during nights, then Level2 dedicated night shift support is the right choice. The plan offers the availability of a vendor certified Level2 server administrator with solid experience and expertize in performing various hosting related activities such as webserver administration, proactive server monitoring, server migration, webhosting control panel support, cPanel server administration, Plesk support, Advanced DA support, abuse management, security implementations, backup management, dc escalations etc. along with unlimited help desk support with a guaranteed response time of 15 minutes and resolution time of 3 hours.
Multiple communication channels such as email, chat, phone etc. enables you to be in direct and instant contact with assigned admin, especially during emergencies. Availability of quality transparent web hosting technical support during nights for unlimited number of servers makes 24/7 support a reality for your web hosting clients.