A Level1 dedicated technical support team ensures 24/7 availability of industry certified server administrators to provide complete help desk support, server monitoring and server administration for your web hosting servers. This four member Level1 dedicated technical support team with its core competency in web hosting support, server administration and communication skills, enables you to provide 24/7 transparent web hosting server support at affordable price.
This dedicated support team plan offers 24/7 support for basic technical support, Level2 web hosting issue management, server support with guaranteed response time of 15 minutes and average resolution time of 6 hours. A dedicated team entitles you for dedicated communication channels such as instant chat communication with the dedicated admin, direct access to management, regular shift work reports, shift roster availability, monthly quality assurance reports on request etc..
This dedicated hosting support team plan offers great flexibility in terms of features and prices and is quite popular among startups, shared and reseller hosting companies.