A Level1 dedicated technical support team ensures 24/7 availability of industry certified server administrators to provide complete help desk support, server monitoring and server administration for your web hosting servers. This four member Level1 dedicated technical support team with its core competency in web hosting support, server administration and communication skills, enables you to provide 24/7 transparent web hosting server support at affordable price.

This dedicated support team plan offers 24/7 support for basic technical support, Level2 web hosting issue management, server support with guaranteed response time of 15 minutes and average resolution time of 6 hours. A dedicated team entitles you for dedicated communication channels such as instant chat communication with the dedicated admin, direct access to management, regular shift work reports, shift roster availability, monthly quality assurance reports on request etc..

This dedicated hosting support team plan offers great flexibility in terms of features and prices and is quite popular among startups, shared and reseller hosting companies.

Shared live chat support team plan provides dedicated 24/7 unlimited live chat support for the clients at a highly affordable rate. Such a live chat support team consists of four live chat admins who are specially trained for efficient customer communication through instant live chats. You may also provide custom training to the live chat team so that they can provide transparent live chat support identical to a dedicated chat support team. The team is competent to handle majority of Sales/Billing and technical issues with high level of professionalism.

This live chat support team is highly cost effective as it blends the quality of dedicated live chat support with the feasibility of shared team. Here the team is shared between clients of different time zone to reduce the possibility of simultaneously busy chat queues. The chat professionals work at par with a dedicated chat operator and the delivery quality often makes you forget about the shared nature of the team.

This per server technical Support plan for VoIP/Game servers  provides unlimited helpdesk and technical support for all levels of  issues.This per- server game server technical support plan offers unlimited helpdesk support for game servers with and without control panel.  Technical support for common game hosting control panels such as SwiftPanel, GameCP, TCAdmin, Mintpanel etc are covered for both Windows and Linux versions.

The plan also provides unlimited technical support for VoIP servers which includes video streaming servers with or without control panels. This VoIP technical support plan features such as guaranteed response time, transparent support, basic pre sales handling etc. makes the plan more attractive than per ticket VoIP/Game server support plans.

This per server WebHosting server technical support plan provides 24/7 helpdesk support for unlimited number of tickets on server basis. The plan covers Linux and Windows webhosting servers without control panels.

The plan offers unlimited Level1 technical support, Level2 webhosting support, Level3 web server support with guaranteed response and resolution time. If you have limited number of webhosting servers with relatively high number of support tickets, the plan is the right one. The plan offers transparent helpdesk support with basic pre-sales handling as well.

If you are into active VPS webhosting business and are looking for quality webhosting support, this per vps  commercial vps support for webhosting plan is the ideal one. This comprehensive per VPS support plan provides 24/7 unlimited helpdesk support, VPS monitoring, software installations and free server administration hours.

The webhosting helpdesk support covers Level1 technical issues, Level2 webhosting support and escalations to Level3  server administration team upon necessity. Basic server administration operations such as VPS reboots and escalation to VPS node provider too is included with the plan. Transparent helpdesk support, 30 minutes average response time, free server monitoring and flexibility to enhance plan features using addons such as Security Audit,live chat support etc. makes this a perfect plan for all levels of VPS hosting

If you are enthusiastic about webhosting but still not ventured into commercial webhosting industry, then this per VPS personal VPS support plan is the right one for you. Majority of websites hosted on such personal VPS hosting should be of non-commercial or personal websites in nature. Since majority of VPS support plans are designed to address commercial VPS support, startup hosting companies finds it bit expensive and deter them into entering commercial web hosting.

Our custom made VPS support plan for personal VPS hosting support provides webhosting and VPS technical support, VPS server monitoring and live chat support at affordable price. Cost effectiveness of this per vps support plan makes it popular for charity organization website support, support for community websites, Alumni group websites etc.

If you are already subscribed to our per ticket plans, there are possibilities for tickets being unused even after the validity period of one month. This can happen, if the purchased volume of tickets is beyond the actual requirement. By default each ticket will have a life span of 30 days and in the event of such unused tickets you can reactivate them for one more month through this ticket carry forward addon.

Ticket Carry Forwarding enables you to carry forward any left over tickets to the next month for a nominal subscription fee. Judicious usage of this addon would empower a startup webhosting or product based company, to substantially reduce the support costs.

Help Desk Support – Level 3

A  webhosting technical helpdesk will have different type of issues with varying complexity levels. There are situations where the basic support team fails to resolve an issue and needs expert assistance. Our advanced helpdesk support plan offers experienced server administrators involvement with such level3 issues.

Level 3 admin performs more sophisticated operations and handles escalated issues compared to Level 1 and Level 2 techs. Each L3 tech posses excellent trouble shooting and analytical skills. They stay tuned with the industry changes and it helps them to take informed decisions whenever required.

Besides having the ability to deploy solutions to new problems, a Level 3 tech with SupportSages has technical expertise  for solving difficult issues for 99% of issues. They are second most in our organization, because we have a Level 3 escalation team also available who has more than or an average of 7+ years of experience in the web hosting industry.

Level 1 Helpdesk Support plan is ideal for those who needs a frontline support for the technical, billing, sales or for all the helpdesk support you require. This is a basic helpdesk support plan, where the scope of webhosting helpdesk support is limited with the basic level of access. The issues in Level1 category often doesn’t require much trouble shooting skills or proficiency in advanced server administration.

If you are a product based company and would like to have a 24/7 helpdesk support for your product, then this is the plan you could opt for. This widely used for providing instant support and for selective escalation for the level 2 and level3 queus for better resource management and straemlined delivery.