Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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InterWorx with its simple design and powerful features is getting popularity in the webhosting industry. InterWorx installation and configuration is the very first step in exploring the simple still powerful features of this application.
InterWorx web hosting control panel has two panels, NodeWorx which is the admin back end for admins and resellers, and SiteWorx which is the user front end. InterWorx uses Djbdns as DNS server and is much more faster than Bind. InterWorx’s full ipv6 support makes IP management much more easier.
Our team of InterWorx support admins performs installation and customization of InterWorx webhosting control panel at affordable prices.
Migration of accounts across different control panels and operating systems is bit complex and may create compatibility issues due to their architecture difference, especially with mails and databases. Expert assistance for account migrations to InterWorx servers from popular control panels such as Parallels Plesk, DirectAdmin, Webmin/Virtualmin, ZPanel, ISPConfig, cPanel etc. hosted on Windows or Linux servers is covered under this plan.
The migration team performs various compatibility checks and performs the migrations through implementation of time tested migration schema and multi-stage evaluation process. Availability of post migration assistance for the transfered accounts helps you to ensure maximum functionalities and smooth migration process at an affordable cost.
Our dedicated monitoring support team helps you to maintain high server uptime through regular and continuous Interworx server Monitoring and instant response to the alerts. We implement nagios based service monitoring with service check interval of 2-30 minutes, depending on the service priority, to ensure 24x7x365 service and server monitoring and service availability.
Each Interworx server will be regularly monitored for host status, service availability, server load, mail queue, server resources, network status, bandwidth usage etc. and will be taken appropriate action upon notification. In addition to the specified monitoring parameters, we monitor and handle various application related issues notified though Interworx alert mails such as stalled processes, outdated applications, resource abuse alerts, failed operation alert etc. in a timely way.
We offer transparent or white labeled InterWorx helpdesk support for your web hosting clients through a team of professionals with in-depth knowledge in InterWorx servers and web hosting support. Their core competency in InterWorx server administration, trouble shooting and excellent customer support skills makes this plan one of the most popular yet cost effective unlimited helpdesk support plan
The plan offers support for all levels of InterWorx technical issues such as Level1 helpdesk support, Level2 web hosting support and advanced Level3 server administration support with guaranteed response and resolution time.
Initial server security hardening and server set up are quite crucial steps for any webhosting server. We at SupportSages offers InterWorx server hardening through our team of InterWorx server experts by implementation and customization of various tools such as SSH, FTP, Mail, Web Server, LFD/BFD, cron mails, maldet, firewall, rootkit management etc. The plan also covers tweaking and optimization of various services to meet the industry requirements without compromising the security aspect. Management and administration of vulnerability, initial application security patching, service alert configurations etc. too are covered under this plan.
This InterWorx server migration plan is designed for migrations across Interworx servers using identical features such as same OS, applications etc. Server migration operations such as data center migrations, VPS migrations, resource scaling etc. are widely performed through this plan due to its assured delivery model and cost effectiveness.
Our team of InterWorx migration experts perform various pre migration checks and takes necessary steps to avoid any compatibility issues due to version difference or custom settings across the InterWorx servers involved. Efficient follow ups in the form of post migration assistance and immediate access to InterWorx technical support team, assures a smooth and a low impact migration.
Server Migrations across different control panels during facility change operations such as DC switching, anticipated HardWare upgrades, capacity expansions etc. for better server architecture and computational power is bit complex and time consuming due to the architecture difference and requires extended post migration assistance. Server migrations to Interworx servers from non-Interworx servers and the reverse is performed with minimal service interruptions through the active involvement of our migration experts in multiple control panels.
Our migration team with the support of highly competent, experienced level3 server admins with special interest and in-depth knowledge in various hosting control panels such as cPanel, Plesk, DirectAdmin, ZPanel, ISPConfig etc. performs and ensures smooth migrations from other control panel to Interworx servers.