Opting for Level 3 Tickets would enable you to do Server optimization, Data recovery, Cyber forensics, VPS node management related issues, Cloud infrastructure related issues. Solving issues reported in 24×7 server Monitoring, security audits, server hardening etc can be done while opting for Level 3 tickets.

If you have a messed up server, we can help you straighten up those issues and make your server a stable one. We love stable servers!

Level 2 Tickets plan is an addon for building a custom white label support plan. This is a very much similar to Level 2 Helpdesk Support. Under this plan you can customize the number of issues you would like us to handle, unlike in Level 2 Helpdesk Support where you have to purchase the tickets in increments of 10.

As in Level 2 Helpdesk Support, the resolving the tickets raised under this plan requires deeper level investigations and access to various configuration files. Hence higher level of access and knowledge/training is required.

Level 1 Helpdesk Support plan is ideal for those who needs a frontline support for the technical, billing, sales or for all the helpdesk support you require. This is a basic helpdesk support plan, where the scope of webhosting helpdesk support is limited with the basic level of access. The issues in Level1 category often doesn’t require much trouble shooting skills or proficiency in advanced server administration.

If you are a product based company and would like to have a 24/7 helpdesk support for your product, then this is the plan you could opt for. This widely used for providing instant support and for selective escalation for the level 2 and level3 queus for better resource management and straemlined delivery.