Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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Continuous 24/7 DirectAdmin server monitoring is performed through Nagios monitoring system at regular intervals for host status, service availability, server load, mail queue, server resources, network status, bandwidth usage etc. and appropriate action will be taken upon notification.
In addition to the specified monitoring parameters, we monitor and handle various DirectAdmin related issue notifications either from the DA software or Vendor such as stalled application updates, failed service restarts, package updates etc. in a responsive way.
SupportSages offers 24/7 server and service monitoring with instant response to your DirectAdmin server alerts around the clock through its highly dedicated monitoring support team.
Years of experience in custom implementation and management of InterWorx servers enables us to offer and deliver highly competent InterWorx server management around the clock without any performance glitch. Our team has extensive knowledge in InterWorx server administration acquired through efficient management of a wide range of InterWorx servers and issues with varying scales and requirements.
This exclusive 24/7 InterWorx server management plan covers 24/7 Server Monitoring, Disaster Recovery, Unlimited Server Administration, Abuse management, server optimization,InterWorx support etc. Our InterWorx experts help you to effectively manage your web hosting servers through their proficient experience and expertize in Web hosting support for InterWorx servers.
This four member level3 semi-dedicated technical support team provides 24/7 technical support, server management and server monitoring for all levels of webhosting issues. Each admin in this team is competent to manage majority of Level3 server management issues, escalated helpdesk tickets and emergency response to alerts received. The four member team with its dedicated nature of support ensures continuous availability of expert administrators around the clock.
The team will have all features of dedicated team, provided that the same team will be handling one more client of the same plan. This makes sharing of resources and hence the team is not an exclusive dedicated team. However the sharing of the team reduces the team costs per client significantly and hence it is highly cost effective for rapidly growing companies.
VPSes are more vulnerable for service interruptions due to resource sharing and it makes regular monitoring an inevitable and essential one. Our VPS server monitoring addon offers regular 24/7 VPS monitoring for resource and service availability and takes preventive steps to avoid any service issues. Continuous and regular VPS monitoring helps you to identify and resolve VPS service interruptions, VPS resource availability, VPS abuse management, VPS performance issues and VPS infrastructure scaling in a real time manner.
Immediate and instant access to the virtualization experts on the floor enables the VPS server monitoring team to perform proper escalations and get the issues resolved quickly. VPS monitoring is quite popular among VPS hosting companies due to its high cost effectiveness
Monitor your web and application servers, database server, file servers, FTP servers, mail servers and so forth. We use Nagios, a proven open source monitoring application for monitoring. We start from watching your servers’ port 80, to see whether the webserver is down and start it.
In our advanced monitoring services, we actually dig deeper to find out the root cause and instead of simply monitoring the port 80, we actually look for the strings in your website or application to ensure that the expected website is what you are seeing and not simply a “Memory Out of Exception”.
Reactive server monitoring provides immediate resolution to the problems occurred in a monitored server. The server will be monitored 24x7x365 and in the case of server or service issues, we login to the server and fix the issues and performs server reboot, if it is necessary. Issues require further investigation and follow ups will be escalated to the server admin for detailed analysis and resolution.
Reactive monitoring is commonly used for continuous monitoring of server parameters and services such as Network Connectivity, Bandwidth Usage, Disk space usage, Memory usage, server load, web server status, mail server status, FTP server availability, Database server status etc. The plan provides one hour free server administrator service, which is widely used for operations such as application patching, vulnerability resolution, basic security implementation, securing applications, malware detection, server tweaking, application security enhancement etc.
Sleep well at night, knowing your servers and your customers are in safe hands
Our proactive server monitoring team focuses on the prevention of, as well as immediate response to, service interruptions, before it actually occurs. This is accomplished by utilizing a robust set system and network level monitoring tools to constantly ensure your server’s optimal performance through early detection of problems.
The team performs regular monitoring for issues such as application vulnerabilities, security breaches, network performance, resource abuses, DOS, DDOS, malware attacks, hacks and resolves them in a timely manner. The plan includes 5 hours of free system administrator time and it can effectively used for implementing preventive measures such as
application patching, software updates, custom recompilation, firewall configuration, performance optimization, vulnerability scanning and resolution, securing web server, tweaking mail server, exploit scanning, abuse management etc.
Monitoring team in coordination with technical support and system administration team, identifies and resolves the issues in a timely manner, even before the client becomes aware of the problem.