DirectAdmin – 24/7 Helpdesk Support
Direct Admin Server Management Services
Do you own a DA server and using for web hosting services? Obviously you need a professional and experienced technical support team to manage your desk. Our DirectAdmin helpdesk support plan provides expert webhosting technical support for your DirectAdmin webhosting technical issues with guaranteed response and resolution time.
Our DA helpdesk support plan offers helpdesk support with guaranteed response and resolution time for all levels of technical support for your DirectAdmin web hosting server issues on server basis. This transparent or white labeled helpdesk support is provided through highly competent, professionally trained helpdesk support professionals with excellent knowledge in DirectAdmin servers and hosting industry.
InterWorx – 24/7 Helpdesk Support
We offer transparent or white labeled InterWorx helpdesk support for your web hosting clients through a team of professionals with in-depth knowledge in InterWorx servers and web hosting support. Their core competency in InterWorx server administration, trouble shooting and excellent customer support skills makes this plan one of the most popular yet cost effective unlimited helpdesk support plan
The plan offers support for all levels of InterWorx technical issues such as Level1 helpdesk support, Level2 web hosting support and advanced Level3 server administration support with guaranteed response and resolution time.
cPanel – 24/7 Helpdesk Support
Do you own a cPanel server and using for web hosting services? Obviously you need a professional and experienced technical support team to manage your desk. SupportSages with its cPanel certified technical support team offers you highly competent cPanel helpdesk support with guaranteed response and resolution time. Each admin in helpdesk support team undergoes highly focused training for helpdesk administration which enables them to provide professional web hosting helpdesk support with the same quality of an in house team.
The plan covers all levels of technical support which varies from Level1 helpdesk support, Level2 web hosting support and advanced Level3 helpdesk and application support. Expert and professional cPanel helpdesk support, 24/7 availability, multiple level of technical expertize etc. makes this plan one of the most popular technical support plans.
Dedicated Team – Technical – Sages
This level2 dedicated technical support team ensures 24/7 availability of industry certified server administrators to provide complete help desk support, server monitoring and server administration for your web hosting servers. Each Level2 admin in this four member dedicated team has proven expertize and experience in areas such as web hosting support, server administration,customer support, server migrations, server recovery, disaster management etc.
Such a dedicated team enables you to provide Helpdesk support, Level2 web hosting support, Level3 server administration with guaranteed response time of 15 minutes and average resolution time of 3 hours. A dedicated team entitles you for dedicated communication channels such as instant chat with the dedicated admin, direct access to management, regular shift work reports, shift roster availability, monthly quality assurance reports on request etc.
This feature rich dedicated hosting support team plan offers great flexibility and is quite popular among small to medium sized companies.
Dedicated Team – Technical -Monks
A Level1 dedicated technical support team ensures 24/7 availability of industry certified server administrators to provide complete help desk support, server monitoring and server administration for your web hosting servers. This four member Level1 dedicated technical support team with its core competency in web hosting support, server administration and communication skills, enables you to provide 24/7 transparent web hosting server support at affordable price.
This dedicated support team plan offers 24/7 support for basic technical support, Level2 web hosting issue management, server support with guaranteed response time of 15 minutes and average resolution time of 6 hours. A dedicated team entitles you for dedicated communication channels such as instant chat communication with the dedicated admin, direct access to management, regular shift work reports, shift roster availability, monthly quality assurance reports on request etc..
This dedicated hosting support team plan offers great flexibility in terms of features and prices and is quite popular among startups, shared and reseller hosting companies.
VPS – Provider Support Plan
This custom made VPS webhosting support plan for VPS providers offers unlimited VPS server management and VPS technical support in a highly flexible way. Under this VPS provider support plan , you can scale the number of VPSes on a node and pay for it without additional costs for node management. The plan treats node management and support for VPSes hosted on it as separate entities and hence avoids the bulk pricing.
For an example, assume that you have only one VPS on the node and the monthly price for it will be ( node management + 1* VPS provider support cost). For the ease of calculation we can assume the values be 30+1*15 = $45. Suppose if you have 10 VPSes on the same node, then the calculation will be as follows 30+10*15 = $180.
As you can see, the node management price remains the same and the variation happens only for the VPS management price. Hence you are free to utilize the maximum potential of your VPS nodes without any addition to node management prices.
Our team of experts in virtualization provides highly competent support for popular virtualization technologies such as VMware, Xen, Proxmox, Hyper-V, OpenVZ, KVM, VirtualBox, Parallels Virtuozzo Containers etc, with guaranteed response and resolution time. With this product, you can avail support for Level1 technical issues, Level2 technical support, Level3 vps administration, VPS migrations, DC escalations and transparent helpdesk support in various helpdesk systems like Kayako, WHMCS etc.
Ability to include addons to provide additional plan features such as VPS security hardening , VPS monitoring, VPS livechat support etc. converts the plan to a comprehensive vps support plan for all VPS web hosting providers.
Live Chat Support Team ( 24×7 ) – Shared
Shared live chat support team plan provides dedicated 24/7 unlimited live chat support for the clients at a highly affordable rate. Such a live chat support team consists of four live chat admins who are specially trained for efficient customer communication through instant live chats. You may also provide custom training to the live chat team so that they can provide transparent live chat support identical to a dedicated chat support team. The team is competent to handle majority of Sales/Billing and technical issues with high level of professionalism.
This live chat support team is highly cost effective as it blends the quality of dedicated live chat support with the feasibility of shared team. Here the team is shared between clients of different time zone to reduce the possibility of simultaneously busy chat queues. The chat professionals work at par with a dedicated chat operator and the delivery quality often makes you forget about the shared nature of the team.
Live Chat Support- Hire An Operator
Dedicated live chat support is one of the key aspects of good customer support. Our hire-a-livechat support operator/agent plan provides dedicated live chat support professional availability during assigned hours of the day for your customer support. You may give custom training on your organization requirements to enable them for more adaptive, responsive and dedicated unlimited live chat support. You can use the dedicated chat operator for technical, Sales and billing support.
By default, this unlimited live chat support plan is of semi-dedicated support nature. Sharing of admin reduces the costs significantly and gives you the availability of a live chat support professional, 8 hours a day for 5 days a week at affordable price.
This semi-dedicated live chat operator plan is commonly used for regular night shift live chat support, week end live chat customer support and for chat support during vacation and holidays. The plan can also be effectively utilized for promotional chat support, emergency live chat support etc.
Technical Support – Web Hosting Servers
This per server WebHosting server technical support plan provides 24/7 helpdesk support for unlimited number of tickets on server basis. The plan covers Linux and Windows webhosting servers without control panels.
The plan offers unlimited Level1 technical support, Level2 webhosting support, Level3 web server support with guaranteed response and resolution time. If you have limited number of webhosting servers with relatively high number of support tickets, the plan is the right one. The plan offers transparent helpdesk support with basic pre-sales handling as well.