Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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Hourly server administration support plan is our most popular on demand server management plan. Here dedicated availability of a highly competent server administrator for your server administration tasks such as Operating system installation, Web Server management, DataBase server administration, Virtualization set up, Security auditing, Migrations, Kernel upgrades, Mail server management, Control panel installation, Spam & Abuse management, DNS server administration, Disaster Management, Hacked Server recovery, cyber forensics etc. is offered on hourly basis.
The plan provides unlimited support for all levels of issues for Linux, Windows, FreeBSD and Solaris servers. The ability to extend admin hours makes this plan a hot choice for advanced and time consuming server operations such as performance optimization, server customization, resource scaling, outage management, hacked server recovery, security tweaking etc.
Instant server administration support for all levels of issues on Linux, FreeBSD, Unix, Windows servers is provided under this plan. This half hourly server administration plan offers highly competent ad hoc server administrator for emergency server management at an affordable rate.
The plan mainly deals with issues related with server administration such as application vulnerability management, Operating System issues, Kernel related problems, network issues, server load, performance issues, web abuse management, malware attacks, phishing, DMCA, Spamming, Spoofing, DOS, DDOS etc.
The plan is highly extensible and cost effective for server tasks such as script installations, server maintenance, service management, real time server monitoring, load management, server abuse handling, Hardware and network level issue resolutions, vulnerability management, application patching, customization, software updates etc.
This on demand sever administration plan is widely used for management of web hosting servers, mail servers, game servers, file servers, data base servers, DNS servers, clusters, VoIP servers etc, with or without control panels.
Emergency server administration support for all levels of issues on Linux, FreeBSD, Unix,Windows servers is provided under this plan. The plan mainly deals with problems related with server administration such as application level issues, Operating System or Kernel related problems, network issues, abuse management, malware attacks etc.,
Availability of outsourced on demand server management support even in the scale of 15 Minutes offers better cost control and makes this outsourced server administration plan a popular one for web hosting servers, mail servers, game servers, file servers, data base servers, DNS servers, clusters, VoIP servers etc with or without control panels.
This highly extensible outsourced server administration plan is effectively utilized for server tasks such as script installations, scheduled server reboots, service down issues, real time server monitoring etc.
Reactive server monitoring provides immediate resolution to the problems occurred in a monitored server. The server will be monitored 24x7x365 and in the case of server or service issues, we login to the server and fix the issues and performs server reboot, if it is necessary. Issues require further investigation and follow ups will be escalated to the server admin for detailed analysis and resolution.
Reactive monitoring is commonly used for continuous monitoring of server parameters and services such as Network Connectivity, Bandwidth Usage, Disk space usage, Memory usage, server load, web server status, mail server status, FTP server availability, Database server status etc. The plan provides one hour free server administrator service, which is widely used for operations such as application patching, vulnerability resolution, basic security implementation, securing applications, malware detection, server tweaking, application security enhancement etc.
Sleep well at night, knowing your servers and your customers are in safe hands
Our proactive server monitoring team focuses on the prevention of, as well as immediate response to, service interruptions, before it actually occurs. This is accomplished by utilizing a robust set system and network level monitoring tools to constantly ensure your server’s optimal performance through early detection of problems.
The team performs regular monitoring for issues such as application vulnerabilities, security breaches, network performance, resource abuses, DOS, DDOS, malware attacks, hacks and resolves them in a timely manner. The plan includes 5 hours of free system administrator time and it can effectively used for implementing preventive measures such as
application patching, software updates, custom recompilation, firewall configuration, performance optimization, vulnerability scanning and resolution, securing web server, tweaking mail server, exploit scanning, abuse management etc.
Monitoring team in coordination with technical support and system administration team, identifies and resolves the issues in a timely manner, even before the client becomes aware of the problem.