Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Quasi Dedicated Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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Our cPanel server monitoring plan assures nagios based 24x7x365 service monitoring with check intervals as 2-30 minutes depending on the service and execution of appropriate actions in accordance with the alerts received.
Each cPanel server will be regularly monitored for host status, service availability, server load, mail queue, server resources, network status, bandwidth usage etc. and will be taken appropriate action upon notification. In addition to the specified monitoring parameters, we monitor and handle various cPanel related issues notified though cPanel alert mails such as stalled cPanel updates,failed service restarts etc. in a timely way.
SupportSages offers 24/7 server and service monitoring with instant response to your cPanel server alerts around the clock through its highly dedicated monitoring support team.
SupportSages offers exclusive 24/7 cPanel server management plan which covers 24/7 Server Monitoring, Disaster Recovery, Unlimited Server Administration, Unlimited Administration Tickets, server optimization, cluster setup, cPanel support etc. Our team of cPanel experts help you to effectively manage your web hosting servers through their proficient experience in Linux server administration and web hosting support.
The team with their in depth knowledge in web hosting industry requirements equips you for niche markets and purposes through proper customization and optimization of cPanel servers and services. Unlimited server administration support, 24/7 availability of cPanel experts, efficient communication with cPanel support etc. makes this plan highly cost effective and productive web hosting server management plan for cPanel servers.
Do you own a cPanel server and using for web hosting services? Obviously you need a professional and experienced technical support team to manage your desk. SupportSages with its cPanel certified technical support team offers you highly competent cPanel helpdesk support with guaranteed response and resolution time. Each admin in helpdesk support team undergoes highly focused training for helpdesk administration which enables them to provide professional web hosting helpdesk support with the same quality of an in house team.
The plan covers all levels of technical support which varies from Level1 helpdesk support, Level2 web hosting support and advanced Level3 helpdesk and application support. Expert and professional cPanel helpdesk support, 24/7 availability, multiple level of technical expertize etc. makes this plan one of the most popular technical support plans.
Server security is one of the most crucial aspects in server stability and uptime. Due to its wide acceptance and exposure, cPanel web hosting servers are widely targeted for attacks and hence a proper security policy implementation is absolute necessity. SupportSages with its solid experience in security related operations, provides expert assistance for cPanel server hardening to provide a secure, stable and robust hosting environment for your clients.
Regular security implementations such as cPanel hardening, LFD, CSF, iptables administration, ssh tweaking etc. are performed along with advanced and custom firewall and security set ups and configurations. Server and application hardening operations such as application vulnerability resolution, software updates, malware detection and removal, access restrictions, network security enhancement etc. too are covered under this plan.
Data security and data backup availability are critical for any organization. Our backup management plan supports all types of backup methodologies such as full backups, incremental backups, differential backup, mirror backup, Continuous data protection (CDP) and application driven backups like cPanel backups, Plesk backups, DA backups, R1soft backup etc.
The plan covers operations such as backup server setup, scheduling of backup, data encryption and verification of backups generated, backup agent software management, bandwidth monitoring, backup server security administration, remote backup setup, capacity planning for backup system etc. To ensure continuous data availability and reliability the plan offers regular manual monitoring and follow up of backup cron notifications, disk space verification checks, network performance analysis, access and privilege restrictions, backup server health evaluation etc.
Ability to include custom backups such a MySQL db, Mails, application data etc makes this affordable plan an essential one for those who values their customer’s data.
A team of dedicated server administrators assures 24/7 availability of experts for all levels of your server management requirements. Such a dedicated server administration team is constituted from a pool of seasoned administrators who are proficient in multiple OSes like Windows, Linux, FreeBSD, Solaris and has the skills to develop scripts using bash, sh, Perl, Python and Ruby.
Their expertize and experience in core server administration and web hosting support, makes them competent to handle all levels of escalated server issues. A dedicated server admin team is commonly used for advanced server administration operations like application and server setups, fail over and redundancy system management, basic and custom network administration, Server and network outage management, disaster recovery, resource scaling, infrastructure consultancy, kernel tweaking, security enhancements, server optimization, vulnerability identification and resolution etc.
Efficient server administration is the key element in uninterrupted service delivery and high server uptime. Server administrators achieve this through detailed requirement analysis and implementation of highly adaptable and efficient solutions. Our dedicated server administrator plan helps you to ensure complete and exclusive server management ( 8 hours * 5 days) at affordable rate.
Each dedicated server admin available in this plan is proficient in multiple operating systems such as Linux, Windows, FreeBSD, Solaris and are backed with years of solid experience in server administration and web hosting support. They have in depth knowledge and keen interest in task automation using common scripting languages such as bash, sh, Perl, Ruby, Python.
Availability of a dedicated admin can be used for advanced server administration operations like implementation and configuration of monitoring systems, custom application and server setups, fail over and redundancy system implementation, basic and custom network administration, Server and network outage management, disaster recovery, resource scaling, infrastructure consultancy, kernel tweaking, security enhancements, server optimization etc.
This custom made cPanel server administration plan provides complete and expert Linux server administration for cPanel servers at affordable price. All our Linux server administrators posses professional certifications in Linux and are trained for web hosting server support. Admins available under this plan also posses cPanel certifications, which assures their proficiency and expertize in carrying out cPanel related operations.
The admins perform advanced cPanel web hosting server administration operations such as cPanel installation and configuration, cPanel DNS cluster setup, MySQL server optimization, cPanel Server hardening, cPanel server Migrations, unlimited cPanel admin hours, Server Monitoring, cPanel server tweaking, service ssl management, security enhancement and customization, cPanel security audit, Apache-Nginx reverse proxy setup, Varnish Cache Installation, CloudLinux and CageFS implementation etc. Their expertize in cPanel systems help them to communicate with the cPanel support team in an effective and accurate way for improved resolution time.
Technical assistance through 24/7 live chat support is quite popular and effective customer service practice. A technical live chat support team can handle Level1 technical issues and can perform escalations for advanced Level2 web hosting or Level3 server administration issues.
A technical chat support operator commonly deals with operations such as password reset, account suspension and activation, basic DNS issues, account level migrations, site availability issues, IP blocks, BandWidth issues, server access issues, server reboots, outage managements, cPanel issues, plesk issues, mail account setup, quota modifications, addon domain creation, site redirections, service availability etc. High level of technical competency, proficient communication skills and extensive knowledge about the hosting industry, makes the chat professional the right choice for live chat technical support.
Technical Live chat support is offered for all sections of web hosting for managing regular hosting issues and sporadic issues such as outages.