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SupportSages love doing hosting support!! – 50% OFF on all plans

Published on: July 11, 2010 by Maddy Mattocks

SupportSages love doing hosting support!! – 50% OFF on all plans

Scenario:

Before your read on our plans further and not to make you disappointed at a later stage, let me make it clear that the 50% off is only for the first 3 months of services with us and the rest of the month will be in range of 70%-90% of the normal rates.

Avail this hot offer, before July 20th. Please also note that all these plans include LiveChat support as well.

On all our plans – we meet 15 mins response time and 6 hours resolution time. We are so much confident on our quality delivery that any ticket which doesn’t meet this response times and the resolution times will get 100% refund. With the semi & dedicated support, if we fail to meet the response time and resolution time for any more than 10% of tickets you get free support for the next month or 100% refund (if you decide to leave us)

Dedicated Support Staff

SupportSages is now offering Level I, 8*6 dedicated staff, for just $249 per month for the first three months after which, it will be $399 per month. Hired personnel will be completely dedicated to the success of your firm.

Our Level 1 dedicated admin staff can,

  • Handle Level 1 chat support & level I and level II ticket support as well.
  • Can monitor your servers during their shift, using our monitoring interface.
  • Can handle billing & sales chat and desk as well.
  • Do any duties assigned by you.
  • Send in daily shift reports, in a format, preferred by you.
  • Can do basic shell scripting
  • Can do 20-40 Level I tickets or 10-20 Level II tickets or 1-5 Level III tickets a shift.
  • Will be able to respond L1 and L2 tickets in less than 15 minutes.

Few words about our Level I staffs.

  • Yes our intense training makes them do Level III tickets as well.
  • Three Level 1 staffs are under direct supervision of a Level III admin.
  • They are working towards Level II and industry certifications like RHCE, CCNA, MCSE etc as hard and smart as possible.
  • Most importantly, they have the passion for what they do.
  • Speak and write english as if it is their first language
  • Hold bachelors or masters in computers.

L2 techs is available at $499 per month for the first three months – $749 from the fourth
L3 engineers is available at $999 per month for the first three months – $1499 from the next

24/7 Support Team

Semi-dedicated Support Team – $750 for the first three months – $1200 from the fourth.
Dedicated Support Team – $2250 for the first three months – $3600 from the fourth.

Per Server Support – This rate is per month & recurring!

1 server – $59 per server per month
2 servers – $89 per server per month
3-5 servers – $79 per server per month
5-10 servers – $69 per server per month
10+ servers – $59 per server per month

1 server and 10+ servers cost the same for you!!! What kind of offer is this eh ??? We want a starter to succeed too.

If you just want LiveChat support as well, please add $30 per server on the above rates. Please note that LiveChat support option for 1 server will invite the extra rate of $50 instead.

Details of this offer

24/7 Live Chat for you, the server owner (at no extra charge)
24/7 transparent support for end user – We login to your helpdesk and do the tickets
24/7 Proactive Server Monitoring
24/7 Server Management
15 minutes guaranteed response time – Often a ticket is responded or resolved in 7 minutes time.
6 hours guaranteed resolution time – Often an issue is resolved in less than one hour time.
Installation of 3rd Party Software/Scripts
Level 1, 2 and 3 Support
We can provide Pre-Sales & Sales support too at this rate
Australian dictionary for Oz clientele and US dictionary for US clientele (if you understand what we mean)

Category : Linux, Offers, Special Offers

Maddy Mattocks

Maddy Mattocks

Maddy has been with the industry for the last 12 years and is an Account Manager for few of our customers. He loves to optimize the webserver, database and is interested in setting up high performance clusters.

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