Published on : July 13, 2016 by Sanjeev Jacob
In the previous post we had been discussing about the necessary features for communication for customer support. In this article I am focusing more on the attributes necessary for client communications other than technical and linguistic correctness. The terminologies or examples used here are much more related with web hosting customer support as I am part […]
Published on : July 8, 2016 by Sanjeev Jacob
Customers!!! It is the only reason for the existence of any company and employee. So it is imperative that customer support and their satisfaction is the core attribute for any organization to be competitive in this highly populated and competitive market. Today’s clients are more educated, tech-savvy and most importantly have wider accessibility to alternatives. […]