helpdesk support

Turn your clients to fans – Part 2 – Understand The Customer

Tags: customer supportcustomerexperiencehelpdesk supportoutsourced supportServer Managementwebhosting support

Published on : July 13, 2016 by

Turn your clients to fans – Part 2 – Understand The Customer

In the previous post we had been discussing about the necessary features for communication for customer support. In this article I am focusing more on the attributes necessary for client communications other than technical and linguistic correctness. The terminologies or examples used here are much more related with web hosting customer support as I am part […]

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26 Ways to turn your clients to fans – Part 1

Tags: customer supporthelpdesk supportlive chat supportoutsourced supportServer Managementwebhosting support

Published on : July 8, 2016 by

26 Ways to turn your clients to fans – Part 1

Customers!!! It is the only reason for  the existence of any company and employee. So it is imperative that customer support and their satisfaction is the core attribute for any organization to be competitive in this highly populated and competitive market. Today’s clients are more educated, tech-savvy and most importantly have wider accessibility to alternatives. […]

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