If the sheer volume of level1 tickets in the helpdesk forces your admin to focus more on level1 Linux support and affects the promised response time, then this is the right plan you can opt for. Here you can get the service of our 24/7 Linux support team by purchasing the required amount of level1 Linux support tickets with a validity of one month.
Features and Scope
Our Linux technical support team works on your helpdesk and resolves all level1 issues with guaranteed response and resolution time. The team performs the required escalations to the corresponding departments as per the guidelines given. This significantly reduces your time on helpdesk and enables you to focus more escalated issues which ensures 24/7 technical support for your web hosting clients.
Availability of professionally trained English proficient support professionals with in depth knowledge in various technologies ensures highly competent transparent technical support with high levels of professionalism and customer support practices.
Apart from hosting support, the plan is ideal for those who needs a frontline support for the technical, billing, sales or for all the helpdesk support you require. It is widely used for technical operations such as product support, status update during network/power outages, migration status notification etc. It is actively purchased for Sales Promotions during festival seasons such as Christmas, Black Friday, Cyber Monday etc.
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