left_qoute Always render more and better service than is expected of you, no matter what your task may be - Og Mandino right_qoute

The Level 2 support plan is ideal for relatively busy support queues. The plan suits for shared servers where service related issues are quite common.

Level II Sage – Warrior Plan

  • Good level of technology exposure
  • Excellent in at least one OS & good in many others
  • Excellent in BASH Scripting & intermediate in Perl / PHP / Python
  • Server Migration
  • Service Management
  • Server Reboot
  • Log Analysis
  • Can supervise a three member team
  • Basic server administration
  • Daily shift report
  • Console access
  • 40-70 Level I tickets
  • 20-50 Level II tickets
  • 10-20 Level III tickets

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