Choose SupportSages, for Unmatched Support!

Think of us not as an outsourcing service, but as your transparent support partner, committed to delivering the quality you expect. From rigorous training to a strong work culture, our dedicated team prioritizes quality and reliability. Our continuous monitoring ensures that our server admins consistently perform at their best.

Our 3 Team Plans, serving all your needs!

Monks

Best suited for Shared/Reseller hosting.

Plan starts at US $3,600/month

Monks plan illustration

Sages

Best suited for Shared/Reseller/VPS/Cloud/Dedicated hosting with control panels.

Plan starts at US $5,400/month

Sages plan illustration

Grand Masters

Best suited for Any OS/Any or no Control Panel/Any purpose.

Plan starts at US $7,200/month

Grand Masters plan illustration

Team Plan Features

Team Plan Features

24x7 Support Coverage

Yes

Yes

Yes

Vendor Certified Engineers

Yes

Yes

Yes

Industry Level of Engineers

L1

L2

L3

Sages Level

Soldier

Warrior

Commander

24/7 Server Monitoring

Yes

Yes

Yes

Instant Messenger Support

Yes

Yes

Yes

Number of clients per team

1

1

1

Max number of managed servers

100

200

500

Number of tickets (per day)

60L1/15L2/05L3

90L1/30L2/15L3

120L1/60L2/30L3

Number of staffs

4 + 1

4 + 1

4 + 1

Helpdesk Support

Yes

Yes

Yes

Response time guarantee

< 15 mins

< 15 mins

< 15 mins

Resolution time guarantee

6 hours (99%)

3 hours (98%)

1 hour (95%)

Backup management

Yes

Yes

Yes

Daily Report (On Demand)

Yes

Yes

Yes

Whom do they report to

Account Manager

Account Manager

Operations Manager

Documentation

Yes

Yes

Yes

Regular Weekly meetings with Management & Team

Yes

Yes

Yes

Individual / Team chat with techs

Yes

Yes

Yes

Technical Blogs

No

No

4 Blogs per Month

On call (On Demand)

Yes

Yes

Yes

Video Chat (On Demand)

Yes

Yes

Yes

Data migration

Websites

Servers

Datacenter

Best suited for

Shared/ Reseller hosting

Shared/ Reseller/ VPS/ Cloud/ Dedicated hosting with control panels

Any OS/ Any or no control panel/ Any purpose

Disaster Recovery

No

Maybe

Yes

Desktop Monitoring

On Demand

On Demand

On Demand

Niche Market Training

No

Yes

Yes

Team setup time

< 2 days

< 2 days

< 2 days

No Setup fees

Yes

Yes

Yes

Monthly Pricing

US $3,600

US $5,400

US $7,200

* Involves an initial setup fees.

** You may be providing specialized hosting and training on issues/technologies related your niche hosting will be provided during the first month of your team.

With SupportSages, you're not just buying a service; you're gaining a reliable partner committed to your success. Talk to our Experts to assemble the best team to manage your Server Infrastructure!

SupportSages server admin team illustration

All your Questions Answered

Which of the hire a team plan should I choose?

The choice between L1, L2, and L3 plans depends on your technical needs:

L1: Basic support handling, responding to tickets, initial troubleshooting, and monitoring. L1 can perform L3 tasks, but it takes more time as they need guidance from senior engineers. Ideal for frontline customer queries.

L2: More technical expertise, including advanced troubleshooting, server administration, and performance tuning. Suitable for system administration tasks.

L3: Expert-level support for complex server issues, security audits, disaster recovery, and infrastructure design. Required for deep technical challenges.

Summary: Choose L1 for basic support, L2 for mid-level administration, and L3 for advanced technical challenges.

An L1 (Level 1) team member is a frontline support engineer responsible for handling basic technical issues and customer inquiries. They perform initial troubleshooting, respond to support tickets and live chats, and escalate complex issues to higher-level teams when necessary.

L1 team members typically assist with:

  • Resolving common hosting and server-related issues
  • Managing cPanel, WHM, and basic DNS configurations
  • Monitoring server health and reporting critical alerts
  • Assisting customers with email and website-related queries
  • Following standard troubleshooting procedures

While L1 team members can perform L3 tasks as well, they typically require guidance from senior engineers, making the process slower. Their role is ideal for frontline customer support, ensuring quick responses to routine issues and maintaining smooth system operations.

LevelResponsibilitiesSkills
L1Basic support, ticket handling, initial troubleshooting, monitoringcPanel, DNS, email, basic hosting
L2Advanced troubleshooting, server management, security, performance tuningLinux/Windows servers, databases, networking
L3Complex issue resolution, infrastructure design, server architecture, automation, disaster recoveryCloud platforms, DevOps, infrastructure automation
Yes, you can! Our Hire a Team service allows you to customize your team with a mix of L1, L2, and L3 team members based on your support needs.

Our L3 team members vary in seniority—some have years of experience, while others have reached this level quickly through talent and expertise. This flexibility ensures you get the right balance of skills and experience for your operations.

You should hire an L3 (Level 3) team member when you need:

  • Advanced troubleshooting for complex server, network, or security issues.
  • Optimized performance for high-traffic websites or critical applications.
  • Custom configurations beyond standard hosting setups.
  • Expert guidance for L1 and L2 team members.
  • Proactive security management and server hardening.
No one likes their privacy being intruded upon, even at work. We encourage giving your team workspace freedom, but if you insist, you may provide the monitoring software you'd like to install. However, it should be compatible with Linux/macOS and lightweight, as heavy software often slows down the system, which you may need to acknowledge.
Yes, it is possible to upgrade from an L1 support plan to L3. You can transition between levels to meet evolving needs, although higher-tier plans like L3 involve more advanced support with faster issue resolution and expert-level technical management. It's best to consult with SupportSages to ensure smooth transition and adjust pricing based on your requirements.
  • 24/7 Server Management: Continuous monitoring and maintenance of your server's performance.
  • Helpdesk Support: Assistance with technical issues and queries.
  • Live Chat: Instant messaging for real-time support.
  • Security Monitoring: Regular checks to ensure your system remains protected against threats.
  • Backup Management: Ensures that your critical data is backed up regularly and securely.
Our pricing reflects the quality, expertise, and reliability of our team. Unlike low-cost alternatives, we provide skilled, passionate, and talented professionals, proactive monitoring, and customized support to ensure smooth operations. We also offer flexible pricing—let's discuss your requirements, and we'll work out a plan that fits your needs and budget. Our prices are negotiable based on the skill set you require; however, if you request more experienced professionals, it may become non-negotiable.

We're here to help you

Are you looking for a team to take care of all your Security Requirements?

Book a FREE call with our Security Experts!