The difficulty lies not so much in developing new ideas as in escaping from old ones — John Maynard Keynes
Live Chat Support Team option is an exclusive plan for those service providers who have a continuous chat flow of more than 3 chats at any point of time. This team plan enables you to provide live chat support in your website without any queues.
If you have less than 3 chats, it is better you hire a dedicated helpdesk support personnel or team for billing or sales or technical issues and let them handle chat along with the helpdesk without going for this exclusive option for chat.
CT Technical Support
|Live chat support*||Any||Any||Any|
|Chat Transfer and Escalations||Yes||Yes||Yes|
|Can help in active promotional offers||Yes||Yes||On-demand|
|Can handle L1 technical chats||Yes||Yes||Yes|
|Can handle L2 technical chats||No||No||May be|
|Can handle L3 technical chats||No||No||May be|
|Policy Training needed||Yes||Yes||May be|
*Prefers chat solutions having Linux/Web based clients than those having windows based solutions only.