left_qoute When it is obvious that the goals cannot be reached, don’t adjust the goals, adjust the action steps – Confucius right_qoute

Team Plans – Quasi-Dedicated Support Team

SupportSages strives to provide the best in the industry Server Management Services and Helpdesk Support for web hosting companies.We offer customised packages to suit your pocket. Here is another one of our packages popular among our small and medium web hosting clients which offers you the reliability of a dedicated support team at the tad of a cost. Our Quasi dedicated plans are as below:
Features

Leader

$499

/per month

Champion

$799

/per month

Coach

$1499

/per month

Level of Support L1, L2 & L3 L1, L2 & L3 L1, L2 & L3 + DevOps
Live Chat Support (Technical - L1 & L2) Yes Yes Yes
Live Chat Support (Sales & Pre-Sales) No Yes Yes
Number of Helpdesk tickets 150 350 550
Instant Messenger Support Yes Yes Yes
Number of Live Chats 50 100 200
Number of Servers supported Unlimited Unlimited Unlimited
24/7 Service Monitoring 40 80 100
24/7 Proactive Server Management 10 servers ($500 value) 20 servers ($1000 value) 40 servers ($2000 value)
Admin Hours 25 50 75
Free Trial 7 days 7 days 7 days
Setup time (except weekends) 24 hours 24 hours 36 hours
Guaranteed response time 40 mins 30 mins 20 mins
Average response time 30 mins 20 mins 15 mins
Average resolution time 12 hours 12 hours 6 hours
Server Setup, Optimisation & Hardening (one time) 2 4 10
Documentation No Yes Yes
Regular Weekly meetings with Management & Team Yes Yes Yes
Individual / Team chat with techs Yes Yes Yes
Monthly pricing $499 $799 $1499

Have a custom requirement or a mix of L1+L2+L3 ? Let us know!

FAQ

  • Why should I choose Quasi over Semi-Dedicated Support?

    Ans:Quasi offers you a support team which is as reliable as a Semi-Dedicated team but will share the resources with more than 2 clients. We provide assistance for the following:- 1) Migrations 2) Server Management 3) Team communication tools like Slack 4) Monthly face to face meetings 5) Escalation tier(Dedicated Account Manager, Direct reach to the management and more)

  • What if I have an emergency server issue?

    Ans:If the team assigned to you fails to resolve your issue. You can always escalate to the Account Manager assigned to you. AMs are senior staff who are technically versed in resolving Level 3 issues on priority.

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