left_qoute When it is obvious that the goals cannot be reached, don’t adjust the goals, adjust the action steps – Confucius right_qoute

Team Plans – Quasi-Dedicated Support Team

SupportSages strives to provide the best in the industry Server Management Services and Helpdesk Support for web hosting companies.We offer customised packages to suit your pocket.Here is another one of our packages popular among our small and medium web hosting clients which offers you the reliability of a dedicated support team at the tad of a cost.Our Quasi dedicated plans are as below:
Features

Leader

$499

/per month

Champion

$799

/per month

Coach

$1499

/per month

Level of SupportL1, L2 & L3L1, L2 & L3L1, L2 & L3 + DevOps
Live Chat Support (Technical - L1 & L2)YesYesYes
Live Chat Support (Sales & Pre-Sales)NoYesYes
Number of Helpdesk tickets150350550
Instant Messenger SupportYesYesYes
Number of Live Chats50100200
Number of Servers supportedUnlimitedUnlimitedUnlimited
24/7 Service Monitoring4080100
24/7 Proactive Server Management10 servers ($500 value)20 servers ($1000 value)40 servers ($2000 value)
Admin Hours255075
Setup time (except weekends)24 hours24 hours36 hours
Guaranteed response time40 mins30 mins20 mins
Average response time30 mins20 mins15 mins
Average resolution time12 hours12 hours6 hours
Server Setup, Optimisation & Hardening (one time)2410
DocumentationNoYesYes
Regular Weekly meetings with Management & TeamYesYesYes
Individual / Team chat with techsYesYesYes
Technical BlogsNoNo4 Blogs / Month
Monthly pricing$499$799$1499

Have a custom requirement or a mix of L1+L2+L3 ? Let us know!

FAQ

  • Why should I choose Quasi over Semi-Dedicated Support?

    Ans:Quasi offers you a support team which is as reliable as a Semi-Dedicated team but will share the resources with more than 2 clients. We provide assistance for the following:-1) Migrations2) Server Management3) Team communication tools like Slack4) Monthly face to face meetings5) Escalation tier(Dedicated Account Manager, Direct reach to the management and more)

  • What if I have an emergency server issue?

    Ans:If the team assigned to you fails to resolve your issue. You can always escalate to the Account Manager assigned to you. AMs are senior staff who are technically versed in resolving Level 3 issues on priority.

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