Taking the first step is the most difficult part and it is achieved !!! Journey towards the dream is exciting and scary one, especially when the road ahead is blurred and bumpy. Team SupportSages with its vast experience earned through baby walking a bunch of such companies helps you to sail the difficult and uneven surfaces of hosting business with elan.

Do you really need a support team?

The major hurdle during this phase is the steep increase in operational costs against the lukewarm business growth. Some of the owners decide to opt out from employing professional support teams with the assumption that it will rub salt into the already soaring financial constraints.

The volume of support tickets are usually high at this stage. The owner struggles to cope up with the promised response time, even after spending prolonged working hours in the helpdesk. This affects support quality and results in diminished goodwill and growth prospects.