left_qoute Creativity is intelligence having fun - John Maxwell right_qoute

Taking the first step is the most difficult part and it is achieved !!! Journey towards the dream is exciting and scary one, especially when the road ahead is blurred and bumpy. Team SupportSages with its vast experience earned through baby walking a bunch of such companies helps you to sail the difficult and uneven surfaces of hosting business with elan.

Do you really need a support team?

The major hurdle during this phase is the steep increase in operational costs against the lukewarm business growth. Some of the owners decide to opt out from employing professional support teams with the assumption that it will rub salt into the already soaring financial constraints.

The volume of support tickets are usually high at this stage. The owner struggles to cope up with the promised response time, even after spending prolonged working hours in the helpdesk. This affects support quality and results in diminished goodwill and growth prospects.




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24/7 SupportYesYesYes
Server Monitoring10 Servers/Vps15 Servers/Vps25 Servers
Live Chat Support75 Chats/ Month200 Chats/ Month500 Chats/Month
No. of Tickets (L1+L2)300500750
Number of L3 Tickets203050
Response Time30 Min.30 Min.30 Min.
Avg. Resolution Time6 Hours6 Hour6 Hours
Sales/Billing EscalationYesYesYes
Operating SystemLinux/ WindowsLinux /WindowLinux / Windows
Abuse ManagementYesYesYes
Account Migrations100150250
Backup ConfigurationYesYesYes
Server Administration10 Hrs20 Hrs30 Hrs
Emergency ManagementYesYesYes
Account RestoreYesYesYes
Basic Server SetupNo5 Servers10 Servers
Control Panel InstallationNo5 Servers10 Servers
$0.000 items