Our leadership team is attending CloudFest Americas, from Nov 4 to 16. Schedule a Connect
Our Leadership team is attending CloudFest Americas 2026, from Nov 4 to 16.
Meet us in Miami to discuss MSP growth, DevOps excellence, and Cloud Transformation. Available for 1:1 meetings, Schedule a Connect
Our server admins deliver top-tier support, especially when you, as a business owner, demand excellence for your stakeholders. If you're looking for an offshore team to handle your web hosting support, we're your best choice, offering unbeatable value for money.
Think of us not as an outsourcing service, but as your transparent support partner, committed to delivering the quality you expect. From rigorous training to a strong work culture, our dedicated team prioritizes quality and reliability. Our continuous monitoring ensures that our server admins consistently perform at their best.
Best suited for Shared/Reseller hosting.
Plan starts at US $3,600/month
Best suited for Shared/Reseller/VPS/Cloud/Dedicated hosting with control panels.
Plan starts at US $5,400/month
Best suited for Any OS/Any or no Control Panel/Any purpose.
Plan starts at US $7,200/month
Fast response, round-the-clock coverage, and clear resolution SLAs built into every team plan.
< 0 min
Average Initial Response Time
0/ 7
Support Coverage
1-6 hrs
Resolution Guarantee
24x7 Support Coverage
Yes
Yes
Yes
Vendor Certified Engineers
Yes
Yes
Yes
Industry Level of Engineers
L1
L2
L3
Sages Level
Soldier
Warrior
Commander
24/7 Server Monitoring
Yes
Yes
Yes
Instant Messenger Support
Yes
Yes
Yes
Number of clients per team
1
1
1
Max number of managed servers
100
200
500
Number of tickets (per day)
60L1/15L2/05L3
90L1/30L2/15L3
120L1/60L2/30L3
Number of staffs
4 + 1
4 + 1
4 + 1
Helpdesk Support
Yes
Yes
Yes
Response time guarantee
< 15 mins
< 15 mins
< 15 mins
Resolution time guarantee
6 hours (99%)
3 hours (98%)
1 hour (95%)
Backup management
Yes
Yes
Yes
Daily Report (On Demand)
Yes
Yes
Yes
Whom do they report to
Account Manager
Account Manager
Operations Manager
Documentation
Yes
Yes
Yes
Regular Weekly meetings with Management & Team
Yes
Yes
Yes
Individual / Team chat with techs
Yes
Yes
Yes
Technical Blogs
No
No
4 Blogs per Month
On call (On Demand)
Yes
Yes
Yes
Video Chat (On Demand)
Yes
Yes
Yes
Data migration
Websites
Servers
Datacenter
Best suited for
Shared/ Reseller hosting
Shared/ Reseller/ VPS/ Cloud/ Dedicated hosting with control panels
Any OS/ Any or no control panel/ Any purpose
Disaster Recovery
No
Maybe
Yes
Desktop Monitoring
On Demand
On Demand
On Demand
Niche Market Training
No
Yes
Yes
Team setup time
< 2 days
< 2 days
< 2 days
No Setup fees
Yes
Yes
Yes
Monthly Pricing
US $3,600
US $5,400
US $7,200
* Involves an initial setup fees.
** You may be providing specialized hosting and training on issues/technologies related your niche hosting will be provided during the first month of your team.
With SupportSages, you're not just buying a service; you're gaining a reliable partner committed to your success. Talk to our Experts to assemble the best team to manage your Server Infrastructure!
Are you looking for a team to take care of all your Security Requirements?
Book a FREE call with our Security Experts!
