Features |
Bronze ₹3996 /per month |
Silver ₹4720 /per month |
Gold ₹7120 /per month |
Platinum ₹10320 /per month |
---|---|---|---|---|
24/7 Helpdesk Support | L1 + L2 | L1 + L2 + L3 | L1 + L2 + L3 | L1 + L2 + L3 |
Live Chat Support (Technical - L1 & L2) | No | No | No | Yes |
Live Chat Support (Sales & Pre-Sales) | No | No | No | Yes |
Number of Helpdesk tickets | Unlimited | Unlimited | Unlimited | Unlimited |
Number of Live Chats | 0 | 0 | 0 | Unlimited |
Number of Servers supported | 1 | 1 | 1 | 1 |
Pre-Sales Support - Helpdesk | Yes | Yes | Yes | Yes |
Guaranteed Response time | 30 mins | 30 mins | 30 mins | 30 mins |
Average Response time | 20 mins | 20 mins | 20 mins | 20 mins |
Average Resolution Time | 6 hours | 6 hours | 6 hours | 6 hours |
Number of Domains | Unlimited | Unlimited | Unlimited | Unlimited |
OS Supported | Linux | Linux & Windows | Linux & Windows | Linux & Windows |
Control Panel | Needed | Needed | Not Needed | Not Needed |
Server Management | Yes | Yes | Yes | Yes |
Average resolution time | 12 hours | 12 hours | 12 hours | 6 hours |
Server Migration | No | No | Yes | Yes |
Server Restoration | No | Yes | Yes | Yes |
Backup Management | No | Yes | Yes | Yes |
Monthly pricing | ₹3996 | ₹4720 | ₹7120 | ₹10320 |
Ans:For privacy and security reasons. We respect privacy of both the staff and the other hosting provider sharing the same team.