Select and Build your own team from the dependable talent pool of SupportSages. The tag supportsages assures the following attributes to each admin you choose
Supportsages Guarantee
Certified Graduate Engineers
Successful completion of targeted and focused training
Good command over English
Ethical and Transparent support
Guaranteed 30 min Response Time
No “canned” Responses
No staff proxy
Easy and instant access to all levels of management
Money back Guarantee
Why dedicated team?
A dedicated team works exclusively for you. You work with your own team members similar to an in house support team.
Dedicated Team capabilities
Real 24x7x365 Support Coverage
Server management, migrations, monitoring, security implementation
Ongoing Optimization and Patching
Security Auditing and vulnerability sealing
Disaster Recovery and cyber forensic
3rd Party Software management
Unlimited Servers,Clients and Issues
Covers L1, L2 and L3 Issues
VPN implementation for secure access
Separate dedicated communication channels
Advantages of Out Sourced team
No office infrastructure and administrative expenses
Flexibility to hand pick the right person by conducting interview – only for L2 and L3
Can provide training to the team exclusively to suite your environment
Ensures team availability during week ends and Nights
Why Supportsages ?
Dedicated Account Manager ( L3 or L3E level) for feedback/complaint
Team Lead to co ordinate and execute your technical operations
Shift Manager to monitor the work flow
Daily work report
Custom response/resolution time
SLA/NDA upon request
Quality Assurance Team
Shift Roster Availability
Easy accessibility through multiple channels
Price
The price for an admin who works 160 hours per month is given below
Level I (L1) : USD $400/month/tech
Experience Level : 6+ months
Level II (L2) : USD $800/month/tech
Experience Level : 1-3 years
Level III (L3) : USD $1200/month/tech
Experience Level : 2-6 years
Level III Escalation (L3E) : USD $1600/Month/Tech
Experience Level : 6+ years
Team availability
The minimum number of admins in a team is 4.
The monthly charge for the team varies in accordance with the level of the admins chosen.
Each team will have a dedicated Account Manager without any cost
Contact Us
If you have any questions, please email sales[at]supportsages.com or contact our sales personnels at
Gtalk : [email protected]
or you can contact us via Live Chat option in the site or even through our contact us page [url]http://supportsages.com/contact_us.html[/url]
You may contact me directly at fred [dot] bruner [at] supportsages.com
