SupportSages is NOT an official partner, reseller, or affiliate of Hetzner Online GmbH. All infrastructure is provisioned directly with Hetzner. SupportSages delivers operational support, management, and consulting for systems hosted on Hetzner infrastructure.
Managed Hetzner Infrastructure
services. Expert Operations.
Hetzner provides a comprehensive infrastructure platform including cloud virtual machines, dedicated servers, private networking, load balancers, storage, and automation APIs. SupportSages provides independent operational and management services to help you run production workloads securely, reliably, and at scale.
SupportSages provides independent operational and management services for Hetzner infrastructure helping organizations run production workloads securely, reliably, and at scale.
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Why Use Hetzner with SupportSages!
Hetzner delivers reliable infrastructure but does not provide operating system management, application support, or day to day operations. Running production workloads on Hetzner therefore requires strong operational ownership.
SupportSages fills this gap by providing structured operational support for
Hetzner cloud and dedicated server environments.
Production Ready Deployments
24/7 Monitoring & Support
Scale with Confidence
Security First Operations
Hetzner Compute Services
Comprehensive compute infrastructure managed by SupportSages.
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Cloud Virtual Machines by Hetzner
Hetzner Cloud offers scalable virtual machines suitable for modern applications, APIs, microservices, and internal platforms with API based provisioning, snapshots, and private networking.
Supported by SupportSages through:
- Architecture and instance sizing guidance.
- Secure OS configuration and hardening
- Monitoring and alert response
- Patch and update management
- Backup and disaster recovery planning
Dedicated Servers (Bare Metal)
Hetzner dedicated servers provide full hardware control and predictable performance for databases, hosting platforms, storage heavy workloads, and performance sensitive applications.
Supported by SupportSages through:
- Secure server onboarding and OS installation .
- RAID File system, and storage layout planning
- Performance tuning and capacity monitoring
- Hardware incident coordination
- Long term operational management
ARM based Servers
Hetzner ARM servers offer energy efficient compute for scalable workloads and modern application stacks.
Supported by SupportSages through:
- Application Compatibility Assessment
- Migration Planning
- Performance Benchmarking
- Ongoing Operational Support
Hetzner Networking Services
Secure and optimized network infrastructure management
Private Networks
Private networking enables secure internal communication between Hetzner resources without public exposure.
SupportSages enables:
- Network segmentation and isolation
- Secure internal traffic flows
- Optimized routing and latency planning
Load Balancers
Hetzner load balancers distribute traffic across multiple servers to improve availability and resilience.
SupportSages configures:
- Load balancing architecture
- Health checks and failover logic
- SSL/TLS termination
- High availability application layouts
Firewalls & Security
Hetzner provides network level firewalling and platform level DDoS protection.
SupportSages extends this:
- Firewall rule design and lifecycle management
- Secure service exposure
- Traffic analysis and incident response
Hetzner Storage & Data Services
Reliable storage solutions with expert management
Local, Block & NVMe
Hetzner offers multiple storage options suitable for databases, file systems, and high I/O workloads.
SupportSages ensures:
- Correct storage selection
- Filesystem optimization
- Disk health monitoring
- Data growth planning
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Snapshots & Backups
Snapshots and backups are essential for business continuity and recovery.
SupportSages delivers:
- Backup strategy design
- Restore testing
- Disaster recovery documentation
- Recovery time planning
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Object Storage (S3)
Hetzner object storage is commonly used for backups, archives, and static assets.
SupportSages delivers:
- Secure bucket access control
- Backup and archival integration
- Retention and lifecycle planning
Automation & Platform Services
Hetzner provides APIs and tooling for automation and Infrastructure as Code workflows.
SupportSages helps you leverage these capabilities effectively.
Designing Repeatable deployment standards
Implementing Automation Workflows
Managing Configuration Drift and Change Control
Bridging the Operations Gap
Provisioning servers on Hetzner is straightforward. Operating them reliably over time is not. SupportSages helps ensure:
Bridging the Operations Gap
Provisioning servers on Hetzner is straightforward. Operating them reliably over time is not. SupportSages helps ensure:
Systems remain secure and patched.- Issues are detected and handled proactively.
- Configurations stay consistent.
- Performance remains stable as workloads grow.
Built for Production Workloads
SupportSages focuses on operational readiness, not just setup.
This includes:
Built for Production Workloads
SupportSages focuses on operational readiness, not just setup.
This includes:
- Standardized server configurations
- Monitoring and alert response
- Backup validation and recovery testing
- Incident handling and root cause analysis
This makes Hetzner suitable for business critical and customer facing systems.
Security, Reliability & Accountability
Hetzner provides platform level security features. SupportSages extends this with workload level security and operational accountability.
Benefits include:
Security, Reliability & Accountability
Hetzner provides platform level security features. SupportSages extends this with workload level security and operational accountability.
Benefits include:
- Secure access controls
- Firewall and Network Hardening
- Documented Operational Processes
- Clear incident ownership
Independence and Flexibility
SupportSages operates independently of Hetzner.
This means:
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Independence and Flexibility
SupportSages operates independently of Hetzner.
This means:
- You retain full control of your Hetzner accounttandardized server configurations
- No infrastructure lock in
- Support scales independently of infrastructure usage
- Architectures can evolve freely
Common Use Cases
SaaS Platforms
and APIs
Backup and Storage
Platforms
Hosting and Reseller
Environments
Internal Enterprise
Applications
E-Commerce
Systems
Supportsages’ Operating Model:
Ours is a very simple and transparent process.
01
Provision Infrastructure
Infrastructure is provisioned directly within Hetzner
02
Grant Access
Controlled access is granted to SupportSages
03
Onboarding
Systems are onboarded and standardized
04
Onboarding Support
Ongoing monitoring and operational support is provided
All your Questions Answered
Does SupportSages manage Hetzner infrastructure?
Yes. SupportSages manages Hetzner-based environments, including cloud resources, dedicated servers, networking, storage, and day-to-day server operations.
Who manages the Hetzner account and billing?
Both models are supported.Clients can provision servers directly in their own Hetzner account and retain full control over billing, or infrastructure can be provisioned and managed through a SupportSages-managed Hetzner account based on operational and business requirements.
Can SupportSages manage both cloud and dedicated servers?
Yes. SupportSages manages Hetzner Cloud, dedicated servers, networking, storage services, and hybrid environments.
Does SupportSages provide application development or DevOps services?
SupportSages works closely with application development teams, either as direct clients or alongside a client’s existing developers. We provide DevOps and ServerOps services and act as a long-term operations partner, ensuring reliable infrastructure, deployments, and production stability.
Can SupportSages help migrate existing workloads to Hetzner?
Yes. SupportSages assists with migration planning, execution, validation, and post-migration stabilization for workloads moving to Hetzner infrastructure.
Is 24×7 monitoring available?
Yes. Continuous monitoring and incident response are available based on the selected support engagement model.
What happens during hardware failures?
Hetzner handles hardware replacement at the infrastructure level. SupportSages coordinates the incident, restores services, and ensures workload recovery with minimal disruption.
Is this suitable for compliance-sensitive workloads?
Yes. Hetzner provides a compliance-ready infrastructure platform, and SupportSages operates using structured security, access control, monitoring, and operational processes. Together, this supports compliance-driven and security-sensitive workloads.
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