Good people are good because they’ve come to wisdom through failure. We get very little wisdom from success – William Saroyan
Our Sages delivers the best, especially when you, as a business owner, is passionate enough to demand and deliver the best to and from your stakeholders. If you are looking for an extended offshore team or branch to handle the support, then let us promise you that we are the best option, considering value for money! Don’t think as outsourcing your web hosting support to us, instead consider SupportSages as your transparent support partner who can deliver the quality you demand!
Right from the initial rigorous induction training of a sage, work culture and ethics at SupportSages mould our dedicated support team to be nothing but the best. Quality is their motto and they understand well to put quality work first. Our refined and stringent process in each stage ensures continuous monitoring of a sage’s performance.
|24x7 Support Coverage||Yes||Yes||Yes|
|Vendor Certified Engineers||Yes||Yes||Yes|
|Industry Level of Engineers||L1||L2||L3|
|24/7 Server Monitoring||Yes||Yes||Yes|
|Instant Messenger Support||Yes||Yes||Yes|
|Number of clients per team||1||1||1|
|Number of servers||100||200||500|
|Number of tickets||60L1/15L2/5L3||90L1/30L2/15L3||120L1/60L2/30L3|
|Number of staffs||4||4||4|
|Response time guarantee||< 15 mins||< 15 mins||< 15 mins|
|Resolution time guarantee||6 hours (99%)||3 hours (98%)||1 hour (95%)|
|Daily Report (On Demand)||Yes||Yes||Yes|
|Whom do they report to||Account Manager||Account Manager||Operations Manager|
|On call (On Demand)*||Yes||Yes||Yes|
|Video Chat (On Demand)*||Yes||Yes||Yes|
|Best suited for||Shared/Reseller hosting||Shared/Reseller/VPS/Cloud/Dedicated hosting with control panels||Any OS/Any or no control panel/Any purpose|
|Desktop Monitoring||On Demand^||On Demand^||On Demand^|
|Niche Market Training**||No||Yes||Yes|
|Team setup time||< 7 days||< 7 days||< 14 days|
|No Setup fees||Yes||Yes||Yes|
|Total number of staffs (including AM & QA)||6||6||5|
BUILD your own team!
*Involves an initial setup fees.
**You may be providing specialized hosting and training on issues/technologies related your niche hosting will be provided during the first month of your team.