left_qoute When an idea exclusively occupies the mind, it is transformed into an actual physical or mental state - Swami Vivekananda right_qoute

Team Plans – Dedicated Support team

Our Sages delivers the best, especially when you, as a business owner, is passionate enough to demand and deliver the best to and from your stakeholders. If you are looking for an extended offshore team or branch to handle the support, then let us promise you that we are the best option, considering value for money! Don’t think as outsourcing your web hosting support to us, instead consider SupportSages as your transparent support partner who can deliver the quality you demand!

Right from the initial rigorous induction training of a sage, work culture and ethics at SupportSages mould our dedicated support team to be nothing but the best. Quality is their motto and they understand well to put quality work first. Our refined and stringent process in each stage ensures continuous monitoring of a sage’s performance.

Features

Monks

$3200

/per month

Sages

$4800

/per month

GrandMasters

$7200

/per month

24x7 Support CoverageYesYesYes
Vendor Certified EngineersYesYesYes
Industry Level of EngineersL1L2L3
Sages LevelSangaAbottMaster/GrandMaster
24/7 Server MonitoringYesYesYes
Instant Messenger SupportYesYesYes
Number of clients per team111
Number of servers100200500
Number of tickets60L1/15L2/5L390L1/30L2/15L3120L1/60L2/30L3
Number of staffs444
Helpdesk SupportYesYesYes
Response time guarantee< 15 mins< 15 mins< 15 mins
Resolution time guarantee6 hours (99%)3 hours (98%)1 hour (95%)
Backup managementYesYesYes
Daily Report (On Demand)YesYesYes
Whom do they report toAccount ManagerAccount ManagerOperations Manager
On call (On Demand)*YesYesYes
Video Chat (On Demand)*YesYesYes
Data migrationWebsitesServersDatacenter
Best suited forShared/Reseller hostingShared/Reseller/VPS/Cloud/Dedicated hosting with control panelsAny OS/Any or no control panel/Any purpose
Disaster RecoveryNoMaybeYes
Desktop MonitoringOn Demand^On Demand^On Demand^
Niche Market Training**NoYesYes
Team setup time< 7 days< 7 days< 14 days
No Setup feesYesYesYes
Total number of staffs (including AM & QA)665
Monthly pricing$3200$4800$7200

BUILD your own team!

*Involves an initial setup fees.

**You may be providing specialized hosting and training on issues/technologies related your niche hosting will be provided during the first month of your team.

$999.00
$1,499.00
$1,999.00

FAQ

  • Can I install desktop monitoring software ?

    Ans:No one likes to intrude into their privacy even at work. We prefer you to give your team the workspace freedom, but if you really insist, you may provide us with the software you would like to be installed.

$0.000 items