left_qoute When an idea exclusively occupies the mind, it is transformed into an actual physical or mental state - Swami Vivekananda right_qoute

Team Plans – Dedicated Support team

Our Sages delivers the best, especially when you, as a business owner, is passionate enough to demand and deliver the best to and from your stakeholders. If you are looking for an extended offshore team or branch to handle the support, then let us promise you that we are the best option, considering value for money! Don’t think as outsourcing your web hosting support to us, instead consider SupportSages as your transparent support partner who can deliver the quality you demand!

Right from the initial rigorous induction training of a sage, work culture and ethics at SupportSages mould our dedicated support team to be nothing but the best. Quality is their motto and they understand well to put quality work first. Our refined and stringent process in each stage ensures continuous monitoring of a sage’s performance.

Features

Monks

$3200

/per month

Sages

$4800

/per month

GrandMasters

$7200

/per month

24x7 Support Coverage Yes Yes Yes
Vendor Certified Engineers Yes Yes Yes
Industry Level of Engineers L1 L2 L3
Sages Level Sanga Abott Master/GrandMaster
24/7 Server Monitoring Yes Yes Yes
Instant Messenger Support Yes Yes Yes
Number of clients per team 1 1 1
Number of servers 100 200 500
Number of tickets 60L1/15L2/5L3 90L1/30L2/15L3 120L1/60L2/30L3
Number of staffs 4 4 4
Helpdesk Support Yes Yes Yes
Response time guarantee < 15 mins < 15 mins < 15 mins
Resolution time guarantee 6 hours (99%) 3 hours (98%) 1 hour (95%)
Backup management Yes Yes Yes
Daily Report (On Demand) Yes Yes Yes
Whom do they report to Account Manager Account Manager Operations Manager
On call (On Demand)* Yes Yes Yes
Video Chat (On Demand)* Yes Yes Yes
Data migration Websites Servers Datacenter
Best suited for Shared/Reseller hosting Shared/Reseller/VPS/Cloud/Dedicated hosting with control panels Any OS/Any or no control panel/Any purpose
Disaster Recovery No Maybe Yes
Desktop Monitoring On Demand^ On Demand^ On Demand^
Niche Market Training** No Yes Yes
Team setup time < 7 days < 7 days < 14 days
No Setup fees Yes Yes Yes
Total number of staffs (including AM & QA) 6 6 5
Monthly pricing $3200 $4800 $7200

BUILD your own team!

*Involves an initial setup fees.

**You may be providing specialized hosting and training on issues/technologies related your niche hosting will be provided during the first month of your team.

FAQ

  • Can I install desktop monitoring software ?

    Ans:No one likes to intrude into their privacy even at work. We prefer you to give your team the workspace freedom, but if you really insist, you may provide us with the software you would like to be installed.

$0.000 items