When an idea exclusively occupies the mind, it is transformed into an actual physical or mental state - Swami Vivekananda
Features |
Monks ₹256000 /per month |
Sages ₹384000 /per month |
GrandMasters ₹576000 /per month |
---|---|---|---|
24x7 Support Coverage | Yes | Yes | Yes |
Vendor Certified Engineers | Yes | Yes | Yes |
Industry Level of Engineers | L1 | L2 | L3 |
Sages Level | Sanga | Abott | Master/GrandMaster |
24/7 Server Monitoring | Yes | Yes | Yes |
Instant Messenger Support | Yes | Yes | Yes |
Number of clients per team | 1 | 1 | 1 |
Number of servers | 100 | 200 | 500 |
Number of tickets | 60L1/15L2/5L3 | 90L1/30L2/15L3 | 120L1/60L2/30L3 |
Number of staffs | 4 | 4 | 4 |
Helpdesk Support | Yes | Yes | Yes |
Response time guarantee | < 15 mins | < 15 mins | < 15 mins |
Resolution time guarantee | 6 hours (99%) | 3 hours (98%) | 1 hour (95%) |
Backup management | Yes | Yes | Yes |
Daily Report (On Demand) | Yes | Yes | Yes |
Whom do they report to | Account Manager | Account Manager | Operations Manager |
On call (On Demand)* | Yes | Yes | Yes |
Video Chat (On Demand)* | Yes | Yes | Yes |
Data migration | Websites | Servers | Datacenter |
Best suited for | Shared/Reseller hosting | Shared/Reseller/VPS/Cloud/Dedicated hosting with control panels | Any OS/Any or no control panel/Any purpose |
Disaster Recovery | No | Maybe | Yes |
Desktop Monitoring | On Demand^ | On Demand^ | On Demand^ |
Niche Market Training** | No | Yes | Yes |
Team setup time | < 7 days | < 7 days | < 14 days |
No Setup fees | Yes | Yes | Yes |
Total number of staffs (including AM & QA) | 6 | 6 | 5 |
Monthly pricing | ₹256000 | ₹384000 | ₹576000 |
BUILD your own team! |
*Involves an initial setup fees.
**You may be providing specialized hosting and training on issues/technologies related your niche hosting will be provided during the first month of your team.
Ans:No one likes to intrude into their privacy even at work. We prefer you to give your team the workspace freedom, but if you really insist, you may provide us with the software you would like to be installed.