Legal Terms

1. Confidentiality and Non-Disclosure

At SupportSages, we recognize the importance of protecting confidential and proprietary information entrusted to us by our customers, partners, and business associates.

We are committed to:

• Maintaining the confidentiality of customer, employee, business, financial, and operational information.
• Using confidential information strictly for the purposes for which it has been provided or authorized.
• Preventing unauthorized access, disclosure, copying, or distribution of confidential information.
• Ensuring that employees and authorized representatives with access to confidential information are subject to appropriate confidentiality obligations.
• Not sharing confidential information with third parties or subcontractors without appropriate authorization, except where legally required.

These confidentiality principles apply to information received through business communications, service engagements, system access, support operations, and other authorized interactions.

2. Information Security and Data Protection

We are committed to maintaining appropriate administrative, technical, and organizational safeguards to protect information handled during our business operations.

Our information security practices include:

• Restricting access to authorized personnel based on business requirements and responsibilities.
• Implementing appropriate access controls and authentication mechanisms.
• Protecting credentials and sensitive access information through secure storage practices.
• Monitoring and addressing potential security threats and vulnerabilities.
• Following applicable information security policies, contractual obligations, and relevant legal and regulatory requirements.

SupportSages maintains an information security management framework aligned with ISO/IEC 27001 requirements.

3. Handling of Security Incidents

SupportSages follows established processes for identifying, reporting, assessing, and responding to information security incidents.

In the event of an actual or suspected security incident involving customer information or systems under our responsibility, we will follow applicable contractual obligations and incident response procedures, including appropriate notification, investigation, containment, and corrective actions.

4. Customer Information and Data Handling

Information provided by customers during service delivery, support operations, or business interactions will be handled in accordance with the applicable contractual agreements, confidentiality commitments, and data protection requirements.

We will:

• Access customer information only where necessary for authorized business or service purposes.
• Avoid unnecessary copying, transfer, or storage of customer information.
• Follow reasonable and authorized customer instructions relating to information handling.
• Apply appropriate safeguards when accessing customer infrastructure, applications, accounts, and systems.
• Return or securely delete customer information in accordance with applicable contractual requirements and authorized instructions.

5. Third-Party Services and Subcontractors

SupportSages may engage authorized third-party service providers or subcontractors where necessary for business operations or service delivery.

Where such engagement involves access to customer confidential information or systems, appropriate authorization and confidentiality safeguards will be established in accordance with applicable agreements.

We remain responsible for ensuring that our authorized representatives follow the applicable confidentiality and information security obligations.

6. Intellectual Property Rights

All intellectual property rights relating to customer-provided materials, information, systems, documentation, business processes, and proprietary resources remain with their respective owners.

Nothing in these Legal Terms grants SupportSages ownership of customer intellectual property or grants customers ownership of SupportSages' proprietary materials, unless expressly agreed in writing.

Neither party may use, reproduce, distribute, or disclose the other party's intellectual property without appropriate authorization.

7. Use of Customer Information and Publicity

SupportSages respects the confidentiality of its business relationships.

We will not publicly disclose customer names, logos, confidential project details, or the existence or nature of a business relationship for promotional or marketing purposes without the customer's prior written consent, unless otherwise authorized or legally required.

8. Retention, Return, and Deletion of Information

Customer information will be retained only as required for authorized service delivery, contractual obligations, legal requirements, or legitimate business purposes.

Upon termination or expiration of a service engagement, customer information will be returned or securely deleted in accordance with the applicable agreement and authorized customer instructions, subject to any applicable legal retention requirements.

Access credentials and permissions associated with completed engagements will be handled in accordance with applicable access revocation and offboarding procedures.

9. Legal and Regulatory Compliance

SupportSages is committed to conducting its business in accordance with applicable laws, regulations, contractual commitments, and relevant information security requirements.

We seek to maintain appropriate practices relating to:

• Information security and confidentiality.
• Data protection and privacy.
• Intellectual property protection.
• Secure access to customer systems and information.
• Contractual and regulatory obligations applicable to our services.

10. Limitation and Applicability

These Legal Terms describe the general legal and operational principles followed by SupportSages.

Specific service obligations, responsibilities, liability provisions, confidentiality requirements, service levels, and other contractual conditions will be governed by the applicable Statement of Work (SOW), Non-Disclosure Agreement (NDA), Data Processing Agreement (DPA), or other written agreement entered into between the relevant parties.

Where a separately executed agreement contains specific provisions that differ from these general terms, the applicable executed agreement will govern the relevant contractual relationship.

11. Amendments to These Terms

SupportSages reserves the right to update or modify these Legal Terms from time to time to reflect changes in business practices, legal requirements, or operational policies.

Any revised version will be published on this page with an updated revision date.

12. Governing Law and Jurisdiction

These Legal Terms shall be interpreted in accordance with the applicable laws of India, unless otherwise specified in a separate written agreement between the relevant parties.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts in Ernakulam, Kerala, India, subject to applicable law and any specific contractual arrangements.