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Bites of wisdom @ work


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How SupportSages enabled Odoo Scalability for a *Travel Tech Odoo provider

university

*

Our client delivers tailored Odoo solutions for travel, aviation and insurance enterprises streamlining bookings, policies, claims and daily operations with tailored modules.

About the Client

Our client is a niche Odoo development company that builds custom platforms for enterprises in the Travel, Aviation, and Insurance industries. Their solutions handle everything from bookings and policy management to claims processing and day-to-day operations, all powered by tailored Odoo modules.

The Challenge

Even with a modern DevOps setup like CI/CD pipelines running smoothly, clean environments, and automated deployments, some stubborn performance issues were still slipping through.

They weren't major red flags, just the kind of subtle slowdowns or bugs that don't show up until the system is under real-world pressure.

The kind of stuff that bypasses routine checks and only gets noticed once users start feeling the friction. It was a clear sign that while our tools were doing their job, we still needed deeper visibility and a more proactive way to catch the things that fall through the cracks.

slowdown

Noticeable slowdowns during peak usage

Response times dropped significantly when multiple users were active at once.

1
slowdown

Uneven performance across modules

Some Odoo components ran smoothly, while others failed under pressure especially when cron jobs were executed.

2
slowdown

Crashes during data-heavy task

Large operations often triggered timeouts or caused worker processes to fail unexpectedly.

3
slowdown

Laggy user experience

Overall system responsiveness suffered, frustrating users and slowing down critical workflows.

4

SupportSages' Solution

SupportSages redesigned the client's Odoo hosting architecture to prioritize scalability, isolation, and cloud-native efficiency. The transformation was done without altering any core Odoo functionality or interrupting the existing development workflows, ensuring a seamless transition with zero disruption to the engineering team.

There's more to our effort, Do you want to explore our client's full story?

odoo architecture
"

The core of their problem wasn't deployment. It was runtime performance under pressure. They needed their Odoo apps to behave like production-grade enterprise software.

- Engineering Lead, SupportSages

"
employee

And, our solution resulted in... a Scalable, Fast, and Cloud-Native Odoo!

Zero

Down Time

Users now experience no interruptions or service delays.

18%

Improvement in Peak Response Time

Peak response time dropped from 8 to 1.5 Seconds.

Auto Scales

in Seconds

Scaling Speed improved efficiently.

6x Growth

in Concurrent Users

Peak response time dropped from 8 to 1.5 Seconds.

Explore More...

Download the CaseStudy