White Label Technical Support That Powers Your Business Behind the Scenes
Focus on growth we'll handle the tech.
We provide specialized, white-label technical support solutions for Digital Agencies, Web Hosting Companies, Managed Service Providers (MSPs), and Software Development Companies. Whether you're building brands, managing servers, supporting users, or launching platforms we act as your invisible tech team, delivering expert support under your brand name.
The Challenge We Solve
In today's fast-paced, always-on environment, technical issues can slow your business and damage client trust. Building and managing a full-time support team is expensive, time-consuming, and hard to scale. That's where we come in.
We seamlessly integrate with your existing operations to deliver responsive, professional, and brand-aligned technical support via email, tickets, or chat. Whether you need full 24/7 support or flexible coverage during peak hours, our team is ready to help you scale without compromise.
Who We Support
Digital Marketing Agencies
TALK TO AN EXPERTFocus on strategy, creative, and results while we take care of the technical side for your clients. From website tweaks to analytics setup, we work behind the scenes under your brand to keep things running smoothly.
We support your agency with:
✓WordPress, Shopify, Wix & landing page support
✓Google Analytics 4 (GA4), GTM, Facebook Pixel setup & testing
✓DNS, hosting, email setup & troubleshooting
✓SMTP, SPF, DKIM, DMARC configuration for email deliverability
✓Website speed optimization & mobile responsiveness
✓Page builders (Elementor, Divi, Webflow) troubleshooting
✓Plugin/theme updates & security hardening
✓Form integrations (HubSpot, Mailchimp, Zoho, etc.)
✓CRM/API connection support
✓White-label communication with fast turnaround times
We become your technical arm helping you deliver more value to clients without hiring in-house tech staff.
Web Hosting Companies
TALK TO AN EXPERTDeliver 24/7 expert hosting support without the overhead of managing a large in-house team. We operate under your brand, providing fast, knowledgeable assistance that keeps your customers happy and loyal.
We support your hosting business with:
✓Level 1–3 technical support via ticket, chat, or email
✓Control panel expertise: cPanel, WHM, DirectAdmin, Plesk, CyberPanel
✓Email troubleshooting, DNS configuration, SSL installation
✓Website migrations & server-side diagnostics
✓Virtualization platforms: KVM, OpenVZ, VMware, Proxmox
✓VPS and shared hosting support
✓Backup and restoration assistance
✓Server monitoring, patching, and uptime response
✓WHMCS, Upmind, HostBill, ClientExec, Blesta, WiseCP setup, billing integration, and white-label ticket handling
✓Tailored SOPs to match your brand voice and support flow
We become your reliable backend team ensuring smooth operations while you focus on growing your hosting business.
Managed Service Providers (MSPs)
TALK TO AN EXPERTBoost client satisfaction and expand your service capabilities with backend technical support that operates quietly under your brand.
We support your MSP business with:
✓Endpoint troubleshooting & remote assistance
✓Network and system diagnostics
✓Remote monitoring and proactive response handling
✓Backup configuration, monitoring & recovery support – Acronis, Veeam, MSP360, and more
✓Security assistance – firewall setup, patching, threat alerts, and basic vulnerability triaging
✓DMARC setup and email deliverability optimization
✓User management & access control
✓Ticket-based or live support under your brand
✓Email and productivity suite support – Microsoft 365, Google Workspace, Zimbra, MailSuite, OpenMX, Axigen, IceWarp, Kerio Connect, and other on-premise-friendly solutions
✓Helpdesk and PSA tools – ConnectWise, Zendesk, Freshdesk, Zoho Desk, ServiceDesk Plus, etc.
We help you deliver fast, reliable tech support without increasing your internal workload so you can focus on growing client relationships and recurring revenue.
Software Development Companies
TALK TO AN EXPERTLet your developers focus on building while we manage your support, infrastructure, and user communications behind the scenes.
We support your team with:
✓Tiered technical support (Level 1–3)
✓SaaS platform troubleshooting & issue resolution
✓User onboarding, training & documentation assistance
✓API integration and compatibility support
✓DevOps & CloudOps support (CI/CD pipelines, monitoring, automation)
✓Cloud infrastructure management (AWS, Azure, GCP)
✓Application & data migration services
✓Server setup, optimization & ongoing management
With our white-label backend services, your dev team can stay focused on product innovation while we handle technical support and platform maintenance seamlessly.
What We Offer
White-Label Technical Support
Multi-Channel Coverage
24/7 Availability (Optional)
Expert Team, Scalable Model
Custom Workflows & SOPs
We follow your process or help design one. Total flexibility.
Why Choose Us?
✓100% White-Label – We work under your brand identity
✓Skilled Tech Team – Hosting, SaaS, MSP, and dev-savvy
✓Flexible Engagement – One-off, monthly, or 24/7 retainer
✓Cost-Efficient – Eliminate the overhead of building a support team
✓Fast Response, Real Results – We take your client experience seriously
Why Brands Rely on Us for White Label Technical Support
Companies choose us as their white label technical support partner because we offer the perfect balance of technical expertise, cultural awareness, and reliable service. Our team understands the high expectations around professionalism, data privacy (including GDPR compliance), and clear communication that clients demand.
With flexible coverage that aligns with time zones, fast response times, and support tailored to your business model, we seamlessly integrate into your operations helping you scale efficiently while maintaining your brand's reputation.
We also add value through business continuity support. In case of regional disruptions like natural calamities or connectivity outages, having a dependable offshore team ensures your support operations remain uninterrupted. It's a strategic layer of resilience delivered at a marginal cost but critical when continuity matters most.
Whether you're based in the UK, US, Germany, the Netherlands, or beyond, we deliver support that feels local, even when it's remote.
Smart Support Starts Here
Whether you're a digital agency, a web hosting company, an MSP, or a software development firm, your clients expect fast, reliable technical support and now, you can deliver it without the cost or complexity of managing it yourself. With our white label technical support services, you stay focused on growth while we take care of the technical heavy lifting quietly, professionally, and under your brand.
Let’s Build a Smarter Support System Together
All your Questions Answered
How do you ensure your white-label team truly understands our infrastructure and support workflows?
We assign a consistent team dedicated to your brand who undergo in-depth onboarding with your tech stack, tools, and SOPs. Custom runbooks are created for your environment, and weekly feedback calls ensure continuous alignment, knowledge refinement, and proactive improvement.
Will my customers know the support is outsourced?
No. All communication is branded as yours with custom email signatures, white-labeled ticket replies, and seamless chat interactions.
How do you handle support during critical outages or security incidents?
We follow your escalation matrix and act swiftly with 24/7 availability, predefined runbooks, and secure VPN-based access for immediate action.
What kind of training do your engineers receive before they handle our client tickets?
They undergo structured onboarding with your tools, mock ticket handling, and a transition phase supervised by our leads to ensure quality. Your specific policies, preferences, and escalation procedures are thoroughly documented internally to maintain consistency across all interactions.
Can your white-label team handle multilingual client requests?
Yes. We use advanced AI-based translation tools to support multilingual communication, helping you serve clients in niche or regional markets with clarity and speed.
How flexible are your support hours and shifts?
Completely. Choose 24/7, business hours, night-only, or custom shift combinations. We scale coverage as your client base grows.
What security measures do you take when accessing our systems?
All access is secured via VPN and managed with strict access controls. We’re ISO 27001:2022 certified and follow security best practices.
How do you measure and report support performance?
We drive performance visibility with weekly review calls, in-depth ticket audits, SLA tracking, and open communication through Slack, Zoom, or email.
Do you offer fully white-labeled onboarding for our new clients?
Yes. We can help onboard your clients under your brand, guiding them through setups, migrations, and configurations.
How quickly can we go live with your white-label support team?
Depending on complexity, onboarding typically takes 48-96 hours including knowledge transfer, tool access setup, and test ticket phases.