left_qoute The only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle - Steve Jobs right_qoute

Vision

Our vision is to become a global leader in Remote Infrastructure Management Services without compromising the corporate philosophy and values. Being a global leader means we will achieve the industry leading customer satisfaction, operational excellence and superior financial performance.

Mission

Our mission is to keep IT simple. Our friendly, knowledgeable and experienced staffs with appropriate domain expertise, will enable our customers to grow their business without worrying about their IT Infrastructure.
Our Philosophy

Be Humane

SupportSages is its people. The language of customer service should speak to the heart. Hence we hire candidates who can joke, laugh, hug and weep with a distressed one, along with solid technical and language skills. The willingness to satisfy the needs of another human being is reflected in everything we do.
We are empathetic and have an inherent interest in helping people unreservedly, even if it requires to push frontiers of job description. This makes happy, proud and satisfied relationships with each one, whether it is a staff, customer or walk-in sales man, with whom we associate.

Ignorance is not a crime, Inertia is

We hire exceptional talents. While hiring, we don't mind whether the candidate is a back bencher with a long list of arrears. If we feel the spark in them, they are inducted. Our focused and time proven training process equips them to perceive correct guidelines for every challenges a client may face.
The team motto "Sharing Expertise" ensures that every question in the team is cleared with the required expertise. This makes them truly challenging and makes the talent pool a cocktail of expertise.

Be What You are

Profound confidence in their knowledge, skills and expertise enables each sage to be the "eye of the storm" on turbulent occasions. Whether it is an agitated customer or a severe DDOS, you will never find a sage at sea.
The team motto "Sharing Expertise" ensures that every question in the team is cleared with the required expertise. This makes them truly challenging and makes the talent pool a cocktail of expertise.

Dare to speak the Truth

Nothing can stop us from speaking the truth. We are honest and frank, hence the clients may not hear only what they want to hear. Hard facts are always difficult to digest and this may make some clients unhappy initially. But our long successful, cherished and inseparable partnerships with them at later time underlines the veracity of the statement "Truth always Triumphs"

Impossible is not Possible

Keeping promises and commitments without excuses is part of our DNA. For us, Customer service is a way of thinking. Each sage gets moulded as an achiever through focused training and accessible resources. This enables him to feel the words "no" and "impossible" as challenges — not as answers.

Excellence is a habit

Success is derived from people of great attitude, passion and dedication. Everything we do is driven by an unyielding passion for excellence and an unfaltering commitment to make it repeat. We inspire our customers and competitors with the way we make excellence a habit.

Keep Reinventing yourself

Each sage keeps his proficiency level improved by periodic evaluation and training. This makes them confident to stand unfazed during critical challenges.
Each challenge brings out the maximum potential and out-performs set expectations. This converts a sage to a leader of their own capacity who exemplifies our values and leads us to grow and win.

Temporary is not permanent

We never believe in providing half cooked solutions for the namesake. The streamlined delivery model privileges each sage to escalate issues to higher levels to ensure complete solutions of the expected quality. Our policy of zero tolerance to temporary solutions makes returns in the form of permanent customer relationships.

The customer is our extension

Each client and their business are integral part of our world. We empower our customers at every step through dedicated support which is guided by moral compass of fairness, respect and complete transparency.
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