left_qoute I can do things you cannot, you can do things I cannot; together we can do great things - Mother Teresa right_qoute

The level 1 support plan is ideal if you don’t have highly active support queue. Its well suited if the number of L1 and L2 requests significantly exceeds the volume of L3 requests.

Level 1 Sage – Soldier Plan

  • 20% Industry certified
  • Varying level of technology exposure
  • Good in at least one OS
  • Account Migration
  • Server Monitoring
  • Desk Management
  • Basic scripting knowledge
  • Will be under direct supervision of Level III administrator
  • Daily Shift report
  • 20-40 Level I tickets
  • 10-20 Level II tickets
  • 1-5 Level III tickets

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