Privacy Policy

M/S Support Sages Pvt Ltd, hereafter referred as “us”,” we”,” company” or “our”, manages the website, hereafter referred to as “the website” or “site”. This privacy policy describes our policies and practices regarding the collection, use and management of Personal Information gathered through the website.

Information Gathering and Usage

We collect data from website visitors in the following ways:

1. Web Server Logs – The Company collects non-specific visitor information such as the IP address, browser type, pages visited, visit duration and time.

  • 1.1. Usage – Collected data is used to analyze website traffic patterns and for site usage statistics. Data is then used to optimize site performance and marketing activities.

2. Cookies: – Cookies on the website allows the Company to personalize content in the event of repeat visits for each visitor. Cookies can be rejected by from your browser settings at any time.

3. Personally Identifiable Information: – Personal information may be collected by the Company on the Website in the case of voluntary data submissions.

Such submissions can include data submitted through sign ups, forum registrations, survey participation, order forms, and email subscriptions.

The information may include but is not limited to Full Name, telephone number, Area (PIN) Code, residential address, email address, logins for remote facility access, vendor account details, bank and credit card details.

  • 3.1. Usage: – Any personal information collected voluntarily will only be used for payment/billing services and customer support. The Company may send emails regarding service notifications, special offers, marketing and promotional materials.
  • 3.2. Such emails may be unsubscribed from via instructions within the email.
  • 3.3. Server/facility logins and help desk logins are used for technical support.

Data Security Measures

Support Sages has implemented industry standard electronic security measures and practices including, but not limited to, encryption, firewalls, password protection, anti-virus to store and protect your data against loss, theft, misuse, alteration, and unauthorized access.

Please note that no transmission or electronic storage method is 100% secure. Even though we continuously strive to provide maximum security to your data through adaptation and implementation of industry standard methods, the company cannot guarantee absolute security to your data.

Sharing of Information

Personal identifiable information is not disclosed to outside parties for commercial purposes. However, we the Company may disclose or share data with third parties under the following conditions –

1. Trusted third parties who work on behalf of the Company for the purposes of executing services such as payment processing, vendor/product support. These third parties are authorized to use only data relevant to assigned tasks.

2. Personal information may be disclosed if the Company is required to comply to a subpoena or court order if compelled to do so by a court of law.

3. In the event of a change of ownership of Support Sages due to merger, acquisition or sale of all or a portion of the Company’s assets.

Non-identifiable personal data may be used internally for the purpose of data aggregation, sales or marketing.

Third Party Links

Our site may contain links to external third-party products or services which may or may not related to We have no control, responsibility or liability for the content and activities of these linked sites. Hence, we strongly advise you to check their privacy policy before accessing any of these sites or links present on our site.

Publicly Posted Content

The Website may contain links to but not limited to public Knowledge Bases (KB’s), Forums, message boards, chat rooms, and news groups. Any information disclosed on such public forums etc., are considered public domain. The Company has no control or authority over such data. There is a possibility that this data maybe collected and used by third parties. The Company advises extreme caution when disclosing any information in such public sites.

Children’s Privacy

The Company is in compliance with the requirements of COPPA (Childrens’ Online Privacy Protection Act, Federal Trade Commission). No information is collected from anyone under the age of 13

Online Privacy Policy

This online privacy policy applies only to information collected through our website and not to information collected off line.

Changes to this Privacy Policy

This privacy policy is subject to change. The Company will attempt to provide updates about such changes via communication channels such as email, newsletters etc., before changes go into effect.

The Company advises, however, that this Policy be reviewed periodically for any changes nonetheless.

Contacting Us

In the event that there are any questions about this Privacy Policy, please contact the Company via the channels provided on the Website.

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