left_qoute We are what we repeatedly do. Excellence then, is not a single act, but a habit right_qoute

Live Chat support imparts personal care and attention to the clients and is more preferred over asynchronous email support. This mode of interactive and instantaneous support enriches your customer relationships and makes them more robust and steady. Live chat support is commonly offered in multiple disciples such as Technical, Sales/Billing, Product.

Per Chat Plan as its name suggests charges only for the chats we handled.

Plan Availability

Technical Support

No. of Chats
Volume Discounts
50
3
100
2.5
250
2
500
1.5

Billing/Sales/Product

No. of Chats
Volume Discounts
50
2
100
1.75
250
1.5
500
1

Recommended Addons


Plan Features

  • Supports all commercial and custom live chat systems
  • 24/7 availability
  • Transparent Support
  • Monthly chat usage report
  • Chat Transfer and Escalations

Limitations

  • Only L1 support is available
  • For Product/Billing/Sales support training is essential

Best suited for

  • Budget and entry level web hosting companies
  • Companies which focuses or promotes niche hosting eg: Magento based hosting, High web traffic due to sales promotions.

FAQ

  • What level of technical support is available through Live Chat Support?

    Live Chat primarily deals with Basic Support or Level1 Support. Issues requiring higher level support are directed to the helpdesk support.

  • Do I need to provide administrator access to my accounting system/product to enable LiveChat Support?

    In majority of the cases, administrator access is not required. In fact, you can decide the access level based on your requirements.

  • How do I train the team for my application/billing support?

    Access to a well documented KB should be sufficient in most cases. Still you can train them through various channels such as web cam chat, live Chat, Intranet Portals etc.

  • How does chat carry forwarding works?

    By default the validity of the purchased chats expire after one month. We had seen customer queries about the possibility of continuing with the lapsed chats. The "Chat Carry forwarding" addon enables you to claim or extend the validity of the unused chats for one month or more. There are no restrictions on the number of chats or activation instances for a chat.

This plan offers monthly Live chat Support for webhosting support on per server basis.

Plan Availability

$59.00 / month  / Server
$79.00 / month  / node

Plan Features

  • Supports all commercial and custom live chat systems
  • 24/7 availability
  • Transparent Support
  • Monthly chat usage report
  • Chat Transfer and Escalations
  • Unlimited domains per server
  • Supports Technical/Sales/Billing issues

Best suited for

  • Webhosting Startup Companies

Limitations

  • Max. number of chats per server is limited to 50

Recommended Addons

$129.00 / month   / server

FAQ

  • Does this plan has any separate limits for technical and non technical chats per server?

    No separate limits are specified. Still the total no. of tickets are restricted to 50 on a fair usage policy basis.

  • What level of technical support is available through Live Chat Support?

    Live Chat primarily deals with Basic Support or Level1 Support. Issues requiring higher level support are directed to the helpdesk support.

  • Do I need to provide administrator access to my accounting system to enable Live Chat support?

    In majority of the cases, administrator access is not required. In fact, you can decide the access level based on your requirements.

  • How do I train the team for my billing support?

    Access to a well documented KB should be sufficient in most cases. Still you can train them through various channels such as Videos, chat,doc etc.

  • How does chat carry forwarding works?

    By default the validity of the purchased chats expire after one month. We had seen customer queries about the possibility of continuing with the lapsed chats. The "Chat Carry Forwarding" addon enables you to claim or extend the validity of the unused chats for one more month. There are no restrictions on the number of chats or activation instances for a chat.

This plan provides you the option to get live chat support without any restrictions. This is shared plan where the admin will be supporting other clients of the same plan. The shared nature of support increases the affordability without compromising the quality.

Plan Availability

$400.00 / month
$1,500.00 / month

Plan Features

  • Supports all commercial and custom live chat systems
  • Transparent Support
  • Chat Transfer and Escalations
  • Unlimited servers
  • Unlimited chats
  • Supports Technical/Sales/Billing issues
  • Shift roster availability
  • Direct communication with the admin

Best suited for

  • Medium to larger companies with active promotional activities

FAQ

  • How do you ensure no quality deviations when the staff is shared?

    The shared support is provided from a pool of admins. Each admin undergoes training for the policies and systems of all shared clients , with whom their team is supposed to work. We always ensure that the time zone of the clients an admin handles at a time are different. This reduces the chance of busy helpdesk for both clients at the same time. Besides admins so that one can step into help a busy peer.

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