left_qoute A career is born in public; talent in privacy - Marilyn Monroe right_qoute

What we expect from you

Ability to handle English language as if it is your first language

Flexible, takes complete ownership and is proactive in every aspect

Caring and no bossy attitude

Willingness to share your knowledge with your colleagues

Passion to excel in whatever you do / must be tech savvy

Creative thinking and ability to 'think outside the box' are ESSENTIAL

One who dares to speak the truth

Junior System Administrator

We are inviting fresh Engineering and MCA graduates with passion for Linux to build their career with our fast growing company

Responsibilities

  • Provide live chat support
  • Monitor severs and networks and escalate to the corresponding department
  • Provide basic customer support through ticketing system
  • Carry out tasks under the supervision of mentor
  • Identification of various server issues and act according to the guidelines
  • Documentation of issues

Skills Required

  • Excellent written and verbal communication skills
  • Ability to handle English language as if it is your first language.
  • General knowledge of Networking, Hardware, software
  • Proficient in Linux
  • Good Knowledge on Web server, Mail server, DNS, FTP, SSH ( Thorough knowledge on Apache and DNS will fetch you the job)
  • Good understanding about usage and purpose of Firewalls
  • Good Team player - Able to work independently and well on a team.
  • Caring and no bossy attitude.
  • Willingness to share your knowledge with your colleagues.
  • Passion to excel in whatever you do.
  • Creative thinking and ability to 'think outside the box' are ESSENTIAL.
  • Honesty and Integrity
  • The ability to respond effectively under pressure

Linux System Administrator Level III / Guru Level

You will be responsible for setting up (over KVM), maintenance and management of Linux based servers and its applications.

Responsibilities

  • Monitoring the load, diagnosis and isolation of the reasons.
  • Server Optimization and Security Fixes.
  • Maintaining backups - including twice in a week check to make sure that the backups are running.
  • Developing and maintaining scripts for monitoring and reporting various aspects of system performance, resource utilization, and application usage.
  • Implementing intruder detections.
  • Implementing hardware and software alarm system.
  • Installing, optimizing, monitoring web servers, file servers, Database servers, Mail Servers etc.
  • Bash/Shell/Perl/PHP Scripting/Python programming.
  • Installation / patching and configuration of Kernel and Software packages.
  • Documentation of each process / tasks done.

Skills Required

  • Minimum 4 years Linux administration experience.
  • Dependable to be at work during assigned shifts and to complete work as expected.
  • Advanced knowledge of Linux OS and must have worked on all major distros.
  • Knowledge of bash and Perl shell scripting.
  • TCP/IP networking & troubleshooting.
  • Advance knowledge on Apache, PHP, Sendmail, Exim and MySQL.
  • Experience in building out MySQL clusters and high availability clusters.
  • Able to work in a high pressure 24x7x365 environment.
  • Willingness to learn, teach and be challenged.
  • Ability to work independently, think creatively in order to solve problems, and effectively prioritize and complete tasks with minimal supervision.

Senior Technical Support Engineer

We are seeking a Senior Technical Support Engineer to join our fast growing company. You will be responsible for providing in-depth technical support to our customers, end users, and support partners.

Responsibilities

  • Troubleshooting, diagnosing and resolving technical issues raised by the end users over our client's ticketing system or chat.
  • Write technical articles for the knowledge base.
  • Act as mentor for Level I staff.
  • If you prove yourself to have the managerial abilities, you will be act as supervisor / team leader for a shift/team.
  • Work directly with customers via phone and trouble tickets to resolve hosting service related issues.
  • Participate in the planning of future network services and development of internal applications to accomplish requirements and improve overall efficiency.

Skills Required

  • Windows/Linux/Unix system administration skills.
  • Excellent customer management and communication skills.
  • Min 2 years experience as a technical support engineer.
  • Good understanding of netfilter/iptables.
  • Good knowledge in web servers, NFS, DNS, NIS, MTAs.
  • Nice to have experience with Apache, Litespeed, CentOS, Nagios, Cacti, DNS, hosted services, MySQL, R1soft, Wordpress, cPanel.
  • TCP/IP networking & troubleshooting.
  • Good knowledge of network design - Working with Firewalls, DNS, Load Balancers.
  • Prefer some programming experience (particularly Bash, Shell, Perl, Python, PHP, HTML, MySQL).
  • Knowledge of relational databases including a database query language.
  • Strong written communications skills in English language.
  • B.Tech / B.E in Computer Science / IT / ECE.
  • Good knowledge on shell scripting.
  • Certifications like RHCE, CCNA, MCSE, MCP, RHCT etc are preferable.
  • Hands on experience with control panels like cPanel, Plesk, Ensim, H-Sphere, Direct Admin, dotNetPanel etc.

Digital Marketing Executive

Responsible in improving the visibility of the organization and its services which will include, but not limited to idea generation.

Responsibilities

  • Communicating with target audiences and managing customer relationships.
  • Maintaining and updating customer databases.
  • Maximize profits through advertising, public relations and research.
  • Brainstorm new and creative growth strategies.
  • Contributing to organization's blogs and managing media resources.
  • Keeping up to date with current digital trends.
  • End to End execution of marketing projects and campaigns, including creation of collaterals and distribution of collaterals in different online and off line media.
  • Measuring the effectiveness of campaign prior to its implementation.
  • Liaising with web and graphic designers to create visually effective collaterals.
  • Creating and maintaining social networking channels.
  • Execution of Social Media Marketing efforts.

Skills Required

  • Excellent English communication skill is a must (both written and oral).
  • Ability to design and develop collaterals.
  • Be comfortable writing and communicating effectively about technology.
  • Have a strong interest in the future of digital products.
  • Think creatively about innovative approaches to marketing.
  • Understand what makes a good online marketing campaign.

PHP Developer

We are looking for a PHP Developer responsible for building an end-to end system between the server and the users. You will be responsible for the development of a web application and should be able to do/delegate tasks effectively (Outsource if required). You should have hands on experience in Laravel. Should have a good understanding of micro services incremental approach.

Responsibilities

  • Creations of back end/server logic
  • Creation and Integration of user-facing elements
  • Build efficient, testable, and reusable PHP modules
  • Manage the project giving importance to cost and quality.
  • Work with the user group to improve the solution
  • Report to Management with the Project monitoring report and improvement suggestions and documenting the project details.

Skills Required

  • Minimum 1-2 years of hands on experience in PHP development.
  • Strong knowledge of micro services incremental approach.
  • Strong knowledge of PHP web frameworks such as Laravel.
  • Basic/intermediate understanding of Project Management
  • Understanding the fully synchronous behavior of PHP
  • Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
  • Knowledge of object oriented PHP programming
  • Strong knowledge of the common PHP or web server exploits and their solutions
  • Understanding fundamental design principles behind a scalable application
  • User authentication and authorization between multiple systems, servers, and environments
  • Integration of multiple data sources and databases into one system
  • Familiarity with limitations of PHP as a platform and its workarounds
  • Creating database schemas that represent and support business processes
  • Familiarity with SQL/NoSQL databases and their declarative query languages
  • Preferably a B.E./B.Tech graduate in Computer Science or IT.

Industrial training/Internships for Graduate and Post Graduate Students ( B.Tech / MCA graduates)



SupportSages Consultancy Services Pvt Ltd announces Internship and Industrial Training Programs for the students of BE,B.Tech and MCA. SupportSages is a well-known entity in remote IT infrastructure management and Administration industry and are currently rapidly expanding both vertically and horizontally. The process of finding the right talent and nurturing them to a capable system administrator have been the backbone of SupportSages’ past success story. Since we follow our strict measures in selecting candidates with the highest technical qualifications (not educational, we even have employees who are drop outs) and attitude, many students/aspirants are not getting a chance to be part of this great organization. Keeping this situation in mind and as part of SupportSages’ CSR activities, SupportSages have planned to introduce a new internship/industrial training program for Free of cost to few deserving candidates.

The training programs are offered to the students of Computer Science, Information Technology and other streams of engineering/ MCA and in the areas of Linux, Server Administration, DevOps and Other technologies related to Linux and Server Management industry.

The duration of the internship/industrial training will be for 8 weeks, and there will be periodic evaluations happening at the end of every week. The interns will get a chance to learn and apply the latest trends in the technology. Subgroups of interns will be allotted a mentor from our core technical team and they will be helping the interns to complete on-the-job tasks with some live projects. During the periodic evaluations, if the intern is not performing up to the standards, he/she may be let go from the program.

At the end of the 8 weeks period a normal intern should have had hands on experience in most of the server management/administration trends, Linux and DevOps. The interns who completes the program with flying colors will be given a permanent job offer from SupportSages

Eligibility

Educational qualification is not a benchmark for the right candidate, however we prefer candidates who are B.E/B.Tech or MCA graduates.

Selection Process

SupportSages believe that if your communication skills are not good, then you may not be able to execute your ideas effectively in this customer centric field. So there will be a written English language test as part of the initial screening. Candidates who have cleared the language tests may have to undergo a basic technical test as well and the final list of interns will be selected based on the basis of these tests. We may conduct a one-on-one discussion if required.

Batch Size

We are limiting the internship program for 15 candidates in a batch. Currently planning for 2 batches of 15 candidates each.

Start Date

Start date of the internship is 20th Aug 2018 and will be for a period of 8 weeks in total, with periodic evaluations

Venue

SupportSages offices at Edappally Toll, Ernakulam.

Start Date

Start date of the internship is 20th Aug 2018 and will be for a period of 8 weeks in total, with periodic evaluations

How to Apply

Email your resumes to hr@supportsages.com with Subject ‘Application for Internship Program -2018’ or visit our website and submit your application through Career Page.


Our office

SupportSages
Door No 27/605D, Edapally Toll, Opp. Saravana
Bhavan, Kochi, Kerala.
0091-808 970 3567
     0091-484 401 5918

We are Social

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