Team Plans – Semi-Dedicated Support Team

Semi-dedicated support team plan is a hybrid plan inherits the dedicated features of dedicated team and affordability of shared support. Here a dedicated support team is virtually shared across clients as per the subscribed plan specifications. Sharing of the team reduces the costs significantly but it also restricts the availability of complete features of a fully dedicated team. Semi-dedicated support team plans are not unlimited. The team you are using is shared by one or more web hosting providers. Eventhough the team assigned to you is as good as our dedicated team, it is the factor that the teams duties are split across the providers which makes the support limited at times. For example, in situation where it demands emergency support, we are assuming the probability of both the providers having emergency issues together is only 50%. And our response and resolution time guarantees will be affected in such emergency situations. If you clearly get the above limitations with semi-dedicated plans, please refer the plans below. Below plan rates are for a truly semi-dedicated plan. i.e your support team is shared by only one provider and not three or four, because for us, that would become shared support!

Features	Sangha ₹144000 /per month Add to Cart	Abbots ₹200000 /per month Add to Cart	Masters ₹320000 /per month Add to Cart
24x7 Support Coverage	Yes	Yes	Yes
Vendor Certified Engineers	Yes	Yes	Yes
Industry Level of Engineers	L1	L2	L3
24/7 Server Monitoring	Yes	Yes	Yes
Instant Messenger Support	Yes	Yes	Yes
Number of clients per team	2	2	2
Number of servers	< 30	< 80	< 150
Number of tickets*	25L1/6L2/3L3	40L1/12L2/6L3	50L1/20L2/10L3
Number of staffs	4	4	4
Helpdesk Support	Yes	Yes	Yes
Response time guarantee	< 15 mins	< 15 mins	< 15 mins
Resolution time guarantee	6 hours (99%)	3 hours (98%)	1 hour (95%)
Backup management	Yes	Yes	Yes
Daily Report (On Demand)	Yes	Yes	Yes
Whom do they report to	Account Manager	Account Manager	Operations Manager
On call (On Demand)*	Yes	Yes	Yes
Video Chat (On Demand)*	Yes	Yes	Yes
Data migration	Websites	Servers	Datacenter
Best suited for	Shared/Reseller hosting	Shared/Reseller/VPS/Cloud/Dedicated hosting with control panels	Any OS/Any or no control panel/Any purpose
Disaster Recovery	No	Maybe	Yes
Desktop Monitoring	No	No	No
Niche Market Training**	No	Yes	Yes
Team setup time	< 2 days	< 2 days	< 2 days
No Setup fees	Yes	Yes	Yes
Total number of staffs (including AM & QA)	6	6	5
Monthly pricing	₹144000	₹200000	₹320000
	Add to Cart	Add to Cart	Add to Cart