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Our per server support plan provides unlimited helpdesk management on per server basis. This gives you the freedom to focus more on building your competitive edge, than on helpdesk. This plan is available for WebHosting, Game and VoIP servers.

Plan Availability

Services Provided



/per server



/per server



/per server

24/7 Support Yes Yes Yes
Helpdesk Support Yes Yes Yes
Livechat Support No No Yes
Level L1/L2 Support Yes Yes Yes
Level L3 Support No Yes Yes
No.of Tickets Unlimited Unlimited Unlimited
Pre-Sales Support Yes Yes Yes
Canned Response No No No
Average Response time 30 Min 30 Min 30 Min
Average Resolution Time 6 Hours 6 hours 6 hours
No.of Domains Unlimited Unlimited Unlimited
OS Supported Linux & Windows Linux & Windows Linux & Windows
Data Center Communication Yes Yes Yes
Control Panel Needed Not Needed Not Needed
Backup Management No No Yes
Server Management No Yes Yes
Server Monitoring No Yes Yes
Server Migration No Yes Yes
Server Restoration Yes Yes Yes

Best Suited For

  • Budget hosting companies with populated servers
  • Consistently evolving and expanding companies
  • Companies with a Server Admin Availability, still lacks support team

Recommended Addons

Total Price


  • Do you provide application support in this plan?

    Ans: No coding support is provided. We only provide hosting related support for common applications.

  • Do you handle abuse messages from the DC?

    Ans: No, Abuse handling is part of Server Administration.

  • Do you perform Server Reboots?

    Ans: Yes, we can do it either through remote console or through DC help desk

  • Do you offer “Money Back Guarantee”?

    Ans: Yes, if you are unhappy and decided to stop the service, we offer pro-rated refund based on mutual discussions.

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