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Per Server Support | HelpDesk Management| Technical Support| Game Server Support | VoIP Support

left_qoute Love is giving everything & taking nothing right_qoute

Our per server support plan provides unlimited helpdesk management on per server basis. This gives you the freedom to focus more on building your competitive edge, than on helpdesk. This plan is available for WebHosting, Game and VoIP servers.

Plan Availability

Services Provided

Silver

$59

/per server

Gold

$89

/per server

Platinum

$129

/per server

24/7 SupportYesYesYes
Helpdesk SupportYesYesYes
Livechat SupportNoNoYes
Level L1/L2 SupportYesYesYes
Level L3 SupportNoYesYes
No.of TicketsUnlimitedUnlimitedUnlimited
Pre-Sales SupportYesYesYes
Canned ResponseNoNoNo
Average Response time30 Min30 Min30 Min
Average Resolution Time6 Hours6 hours6 hours
No.of DomainsUnlimitedUnlimitedUnlimited
OS SupportedLinux & WindowsLinux & WindowsLinux & Windows
Data Center CommunicationYesYesYes
Control PanelNeededNot NeededNot Needed
Backup ManagementNoNoYes
Server ManagementNoYesYes
Server MonitoringNoYesYes
Server MigrationNoYesYes
Server RestorationYesYesYes

Best Suited For

  • Budget hosting companies with populated servers
  • Consistently evolving and expanding companies
  • Companies with a Server Admin Availability, still lacks support team

Recommended Addons

Total Price
$59.00 / month
$49.95 / month
$15.00 / month

FAQ

  • Do you provide application support in this plan?

    Ans: No coding support is provided. We only provide hosting related support for common applications.

  • Do you handle abuse messages from the DC?

    Ans: No, Abuse handling is part of Server Administration.

  • Do you perform Server Reboots?

    Ans: Yes, we can do it either through remote console or through DC help desk

  • Do you offer “Money Back Guarantee”?

    Ans: Yes, if you are unhappy and decided to stop the service, we offer pro-rated refund based on mutual discussions.

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