Best Per Server Support Plans | HelpDesk Management

Love is giving everything & taking nothing

Our per server support plan provides unlimited helpdesk management on per server basis. This gives you the freedom to focus more on building your competitive edge, than on helpdesk. This plan is available for WebHosting, Game and VoIP servers.

Plan Availability

Services Provided	Silver ₹4720 /per server	Gold ₹7120 /per server	Platinum ₹10320 /per server
24/7 Support	Yes	Yes	Yes
Helpdesk Support	Yes	Yes	Yes
Livechat Support	No	No	Yes
Level L1/L2 Support	Yes	Yes	Yes
Level L3 Support	No	Yes	Yes
No.of Tickets	Unlimited	Unlimited	Unlimited
Pre-Sales Support	Yes	Yes	Yes
Canned Response	No	No	No
Average Response time	30 Min	30 Min	30 Min
Average Resolution Time	6 Hours	6 hours	6 hours
No.of Domains	Unlimited	Unlimited	Unlimited
OS Supported	Linux & Windows	Linux & Windows	Linux & Windows
Data Center Communication	Yes	Yes	Yes
Control Panel	Needed	Not Needed	Not Needed
Backup Management	No	No	Yes
Server Management	No	Yes	Yes
Server Monitoring	No	Yes	Yes
Server Migration	No	Yes	Yes
Server Restoration	Yes	Yes	Yes

Best Suited For

Budget hosting companies with populated servers
Consistently evolving and expanding companies
Companies with a Server Admin Availability, still lacks support team

Recommended Addons

Total Price

Contact us with your requirements

FAQ

Do you provide application support in this plan?

Ans: No coding support is provided. We only provide hosting related support for common applications.
Do you handle abuse messages from the DC?

Ans: No, Abuse handling is part of Server Administration.
Do you perform Server Reboots?

Ans: Yes, we can do it either through remote console or through DC help desk
Do you offer “Money Back Guarantee”?

Ans: Yes, if you are unhappy and decided to stop the service, we offer pro-rated refund based on mutual discussions.