Per Ticket Plan
Per Server Plan
Live Chat Support
Starter - upto 5 servers
Small [5-25 servers]
Medium [25-100 servers]
Large [100+ servers]
3rd Party Software Installations
PCI DSS Scan Resolution
Server Forensics and Hack Recovery
Per Incident Support
Technical Support Teams
- Night Shift Support
Sales/Billing Support Teams
Live Chat Support Teams
- Level 1 - Soldier
- Level 2 - Warrior
- Level 3 - Commander
- Level 3E - Zen Master
Security / Abuse Specialist
- Billing / Sales
- UI Designer
- Graphic Designer
Cluster Management (HA & LB)
Life @ SS
Voice of Customers
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The most crucial responsibility of any hosting company is data security and integrity. Continuous data availability can be at risk during situations such as HW failure, malware attacks, unauthorized access etc. Our backup management plans offer implementation of efficient backup solutions for your control panel enabled servers and for custom backup solutions such as R1soft.
Helpdesk is the convergence point of your clients with you. They approach you with their concerns, issues and vent out frustrations through helpdesk tickets. So its management has to be prompt, efficient and customer centric. Our Helpdesk support plans helps you to ensure expert and customer friendly helpdesk support with guaranteed response and resolution time.
This per server Helpdesk and Backup Management plan offers 24/7 helpdesk support and backup management on per server basis. The helpdesk support covers unlimited technical support for L1,L2 and L3 tickets with guaranteed response time. The backup management plan provides assistance for backup configuration, backup scheduling, backup generation and restoration using common backup tools or products.
Building a brand requires active involvement, time and perseverance. You might have ventured into web hosting business with great confidence in your server management skills and creative ideas to augment business growth. Sometimes, occasional hiccups can happen to the quality of customer support as you may be forced to devote more on server management and brand promotional activities.
Your occasional unavailability in the support channels such as helpdesk and live chat too can deter potential clients from buying your products. Customers are the reason for the existence of the business and their unhappiness will significantly affect your brand’s growth perspectives.
Our 24/7 Helpdesk and Live chat support plan offers 24/7 expert Helpdesk support and Live chat support with guaranteed response time. This is a per server plan which offers unlimited Helpdesk support for L1, L2 and L3 tickets and Live chat support for Sales,Technical and Product support at highly cost effective price.
Unlimited L1, L2 and L3 Helpdesk Ticket support
Unlimited domains per server
Guaranteed response time of 30 Minutes
Average Resolution time of 6 hours
Live Chat Support :-
Unlimited Level1 Technical Support
Unlimited Pre-Sales Support
Unlimited Product Support ( Basic Support Only)
Control Panels : cPanel, Plesk, DirectAdmin
Operating System : Linux
Best Suited For : WebHosting companies with rapidly growing client base with regular sales promotional activities.
ZPanel is a free and complete web hosting control panel for Microsoft® Windows™ and POSIX (Linux, UNIX and MacOSX) based servers. If you experience any issues with installation and setting up of ZPanel control panel, you can opt for our ZPanel installation plan. ZPanel installation is quite straight forward but some times you may need assistance with configuration or customization of ZPanel and where the plan comes handy.
The software utilizes other free or open-source software to provide a ‘license’ free, cost effective solution. ZPanel flawlessly integrates with MySQL, hMailServer (on Windows), Posfix (on Linux etc.) and Filezilla (on Windows) or ProFTPd (on Linux etc.)
This 24/7 ZPanel installation support plan helps you with installation, configurations, customization, performance tuning, optimization and updates of ZPanel at affordable price.
Migration of webhosting accounts are essential during various stages of webhosting business. Our ZPanel migration plan covers migration of hosting accounts, addon domains, reseller account, custom application data between ZPanel webhosting servers. Proper analysis, planning, scheduling and expert execution ensures minimal or no downtime during live ZPanel account migrations.
Our ZPanel migration support team is available 24/7 for emergency operations such as server migrations during outages. Our migration schema ensures trouble free migrations and post migration assistance for a specified period of time.
Be assured that @SupportSages, the data migrations are done with minimum or even zero downtime.
Migrations across different control panels are bit complex than a straight migration and are often carried out in multiple stages. Account operations such as non-ZPanel to ZPanel migrations are vulnerable for various compatibility issues due to the structural difference of applications and hence requires post migration assistance to ensure a trouble free migration.
Our team of migration experts with their proficiency in multiple control panels and wide experience in carrying out complex migrations, provides expert assistance for migrations from popular control panels to ZPanel servers with minimal or no downtime and compatibility issues. Post migration support for any issues which may arise due to the non-ZPanle to ZPanel migrations is provided for a period of seven days as well.
The plan provides our expert assistance for DirectAdmin installation and setting up of DirectAdmin control panel for your web hosting servers. It covers the following aspects of Directadmin or DA server configuration such as cluster set ups, service management, basic server optimization, network configuration, ssl management, security implementations and enhancements, backup configurations etc. at affordable price.
This exclusive DirectAdmin installation support plan is widely used for instant server provisioning by managed web hosting server providers due to its 24/7 availability for server setups. Competitive pricing and 24/7 availability of DA experts, makes this plan one of the most popular DirectAdmin technical support plans for all levels of webhosting companies.
/ Per Account
Our migration team’s core competency in directadmin account migration with minimal or no downtime without any service interruptions gives us confidence to offer free migrations for up to 10 accounts. The team is quite competent to carry out complex migrations which includes custom settings or applications.
Our DirectAdmin migration support team is available 24/7 for emergency migration operations such as bulk account migrations during outages, DC switching etc. We follow our time tested migration schema, which performs various checks and evaluations during multiple stages of the process to ensure a trouble free, smooth migration experience. The plan also offers post migration assistance for a seven day period to resolve any issues which may arise as part of the migration.
Account migration to DirectAdmin servers from other popular control panels are not straight forward due to the difference in the application structure and settings. Migrations from popular control panels such as Parallels Plesk, cPanel, ZPanel, ISPConfig, OpenPanel etc hosted on Windows or Linux servers to DA servers are prone compatibility issues and often requires post migration assistance to ensure a seamless migration.
Core adherence to the migration schema, enriched experience of carrying out complex migrations etc. enables the migration team to perform account migrations from other popular control panels to DirectAdmin servers with minimal or no downtime at highly affordable cost.
The plan is a tailor made solution to perform DirectAdmin server migration or switching of server with its settings to a new facility. The term Homogeneous Server Migration implies setting up of a new server with the same features of the source server such as OS, control Panel etc. and migration of data to the destination server. Such migrations are routinely performed during DC migrations and HW replacement.
Higher level of technical competency is required for the replication of a DA server due to the involvement of bit complex tasks such as IP migration, control panel configuration, security implementation, file system operation, software customization, SSL re-installation, cron migrations etc. Our team of DA experts schedules and executes the migration after proper analysis, evaluation and planning so that the entire process is performed in a seamless and comfortable way.