Terms & Conditions
On this Terms and Conditions, the usage of “Service Provider” shall represent to SupportSages Consultancy Services Pvt.Ltd (hereby SupportSages)
1. Purpose of the Agreement
Service provider agrees to provide DevOps As A service, Helpdesk Support, Server Management, Server migration and SSL installation etc. in accordance with the specifications and requirements outlined or agreed upon in the proposed agreement with the customer.
2. Roles and Responsibilities:
- The service provider is agreed to provide services and support to customer in accordance with the specifications and requirements outlined in the proposed agreement.
- Depending on the priority level assigned, issues will be addressed accordingly. Priority levels range from P1 (highest) to P4 (lowest), with a decrease in priority as the level increases.
3. Data protection
- The Service Provider acknowledges and agrees that it shall not access, use, or process any personal data of the Customer without the explicit request or consent from the Customer.
- Service provider monitor the malicious content through immunify360 to ensure customer data protection.
- Ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; and not transfer any Personal Data to third-party unless the prior written consent of the Customer.
4. Service Provider’s obligations
- The Service Provider undertakes that the Services will be provided in accordance and in compliance with the Documentation and with all skill and care in accordance with Good Industry Practice.
- The Service Provider shall maintain in full force at all times an effective disaster recovery and business continuity plan in relation to this Agreement to continually provide the Services to the Customer without any interruption or disruption to the delivery of and/or use of the Services.
- Service provider shall take all reasonable steps not to introduce any Viruses or Known Vulnerabilities into the Customer’s network and information systems via the Services or Software or otherwise.
- The Service Provider’s own internal costs shall be borne by the Service Provider
5. Third party Agreements Applicable:
When Customer acquires a third-party product or service through the service provider, Customer hereby consent to abide by the terms and conditions stipulated in the Agreement and those of the respective third-party product or service incorporated herein.
6. Confidentiality
- Each party may be given access to Confidential Information from the other party in order to perform its obligations under this Agreement. A party’s Confidential Information shall not be deemed to include information that: is or becomes publicly known other than through any act or omission of the receiving party
- The Service Provider acknowledges that the Customer Data is the Confidential Information of the Customer.
- Each party shall hold the other’s Confidential Information in confidence and not make the other’s Confidential Information available to any third party, or use the other’s Confidential Information for any purpose other than the implementation of the Agreement.
7. Terms of Payment
- Service provider has the full authority to terminate the service if the customer fails to pay the amount in proposed date.
- The Service Provider reserves the right to suspend the account if the customer fails to make full payment by the proposed date. If the payment is not received within 15 days, the account may be subject to termination
- Customer agrees to pay the amount in advance with all the taxes applicable for the selected service.
- Any third-party costs incurred by the Service Provider shall be borne by the Customer.
8. Cancellation
- Customer has the right to cancel the services, but they must inform the service provider before 30 days through email.
- Either service provider or customer notifies the other party that it wishes to terminate the agreement, in writing, at least 30 days before the end of the Initial Subscription Term or any Renewal Period, in which case this Agreement shall terminate upon the expiry of the applicable Initial Subscription Term or Renewal Period; or otherwise terminated in accordance with the provisions of this Agreement
9. Governing law
This Agreement shall be governed by and construed in accordance with the law of India
10. Jurisdiction
Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Ernakulam, Kerala, India
