When it is obvious that the goals cannot be reached, don’t adjust the goals, adjust the action steps – Confucius
Support Sages strives to provide best-in-industry server management services and Helpdesk Support for web hosting companies. We have several off-the-shelf plans as well as fully customizable options to fit your needs.
Below are some of our most popular plans preferred by small and medium-sized web hosting clients that offer the reliability of a dedicated support team at a fraction of the cost:
|Level of Support||L1, L2 & L3||L1, L2 & L3||L1, L2 & L3 + DevOps|
|Live Chat Support (Technical - L1 & L2)||Yes||Yes||Yes|
|Live Chat Support (Sales & Pre-Sales)||No||Yes||Yes|
|Number of Helpdesk tickets||150||350||550|
|Instant Messenger Support||Yes||Yes||Yes|
|Number of Live Chats||50||100||200|
|Number of Servers supported||Unlimited||Unlimited||Unlimited|
|24/7 Service Monitoring||40||80||100|
|24/7 Proactive Server Management||10 servers ($500 value)||20 servers ($1000 value)||40 servers ($2000 value)|
|Setup time (except weekends)||24 hours||24 hours||36 hours|
|Guaranteed response time||40 mins||30 mins||20 mins|
|Average response time||30 mins||20 mins||15 mins|
|Average resolution time||12 hours||12 hours||6 hours|
|Server Setup, Optimisation & Hardening (one time)||2||4||10|
|Regular Weekly meetings with Management & Team||Yes||Yes||Yes|
|Individual / Team chat with techs||Yes||Yes||Yes|
|Technical Blogs||No||No||4 Blogs / Month|
Have a custom requirement or a mix of L1+L2+L3 ? Let us know!
Ans:Quasi offers you a support team which is as reliable as a Semi-Dedicated team but will share the resources with more than 2 clients. We provide assistance for the following:- 1) Migrations 2) Server Management 3) Team communication tools like Slack 4) Monthly face to face meetings 5) Escalation tier(Dedicated Account Manager, Direct reach to the management and more)
Ans:If the team assigned to you fails to resolve your issue. You can always escalate to the Account Manager assigned to you. AMs are senior staff who are technically versed in resolving Level 3 issues on priority.